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Business Profile

Household Appliances

Hallman Industries LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Appliances.

Complaints

Customer Complaints Summary

  • 93 total complaints in the last 3 years.
  • 70 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hallman 30in duel fuel range in January of this year. It was eventually delivered in July after issues with scheduling delivery. When we finally opened the package in order to install the stove, it was missing a required gas regulator. I reached out to the company and they want to charge me $70 for a replacement. The customer service has been extremely hard to get hold of, they dont answer the phone; and it takes days to get a response through emails. The instructions are also very incomplete. The stove is gorgeous and I hope it works out as advertised

    Business Response

    Date: 02/20/2023

    Hallman has a policy that all products must be inspected within 72 hours of receiving the range and any damages or missing pieces must be reported immediately.  This range was opened ten months later after the time frame to file any damage claims had expired.  As stated per our conversation, the part was sent out at no charge.  Please see the receipt showing there was no charge to you *******************  The tracking number is www.ups.com  1Z1RW7520390009519.  Also, attached is the invoice where Hallman waived your $72 fee for a new gas regulator.  


    Customer Answer

    Date: 02/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the **** 40 Inch Nostalgie Series Freestanding Double Oven Dual Fuel Range with 5 Sealed Burners and Griddle (UPDN100FDMP) in February of 2022. We are currently renovating our home and installed the stove a few months later. We finally used the griddle part of the stove a few weekends ago. We used the griddle exactly one time. We followed the instructions to the **** The burner melted and no longer functions. We spent $5,300 on this stove for it to not function after one use. I reached out to the manufacturer and they claimed wear and tear. All we would like is for the burner to be replaced at no charge to us because it was obviously defective and they said they would not. I'm starting to feel defrauded by this manufacturer since they won't stand by such a horrible product failure.

    Business Response

    Date: 05/18/2023

    This complaint isn't accurate. it is on an Ilve range. We are Hallman and this is a completely different company. 

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this gas range for over a year. The entire time owning this range the baking as well as the middle burner functions just do not work. Their company has zero customer service and never answers their phone let alone emails. Im not quite sure how this company is still in business. Ive never seen a company literally not care once so ever about their customers. Now Im not completely sure if this is an actual scam company? But Ive had multiple appliance repair men come take a look and needed additional assistance from Hallman and not only do they never answer.. but not even a courtesy call back. *** even tried calling nostalgia ilve, wolf, and viking since I heard theyre comparable as a last resort of desperation. This has been an absolute nightmare. There is no way this company should still be able to operate. To say I am disgusted would be an understatement.

    Business Response

    Date: 05/10/2024

    Hello,


    We apologize for the inconvenience that COVID caused some of our customers. The factory in ***** shut down 3 times and we worked feverishly for 2 years to fulfill 2200 backorders. We hope that you are now enjoying your range and wish a happy and healthy life. This message is being sent to address any old claims that were unresponded to during that difficult time both in our company and the world collectively. 
    Again, we apologize for the inconvenience the situation caused.


    Respectfully,
    Hallman Industries Team

This business is not BBB accredited.

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