About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

1/19/2007

Business Started:

9/10/2006

Business Incorporated:

9/10/2006

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Benjamin Hallman, CEO

Ms. Denice Jones, Operations Manager

Number of Employees:

30

Additional Information

Refund and Exchange Policy

Order Cancellations
To cancel an order, you will need to contact us at 512-444-2775. Email cancellations will not be accepted. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Special order items that are not in stock are subject to a restocking fee.
Damaged Shipments
Freight Shipments- All of our shipments are 100% insured. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading.

Please call our customer service department immediately at 512-444-2775 or email us

Defective Merchandise
Products we offer include a one year Manufacturers warranty, this warranty is not associated with Aus-Tex Appliance. It is the customers responsibility to contact the Manufacturers warranty number and notify them of the problem or schedule service of their unit. If you receive an item that is defective upon delivery and is not due to shipping damages please call us at 512-444-2775 or send an email and we can help you through this process.
Product Does Not Meet Your Needs
Merchandise that does not meet your needs please call us at 512-444-2775 within 24 hours of receipt. Please remember that shipping and handling charges to and from our warehouse will be applied even though shipping to you is free of charge. All returns are subject to a 25% restocking fee. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned. If you do want to return an item please call us at 1-512-444-2775 or email us to obtain an RMA (return merchandise authorization). Orders will not be accepted without one.
Typographical Errors
In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, Aus-Tex Appliance shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Aus-Tex Appliance shall immediately issue a full credit to your credit card account.
Disclaimer:
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company to abide by these terms.

Business Categories

Household Appliances