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Business Profile

Assisted Living Facilities

Enlivant Preston Place

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOT ENOUGH-ROOM HERE TO EXPLAIN ISSUES ** of Preston Place, said $4752. That basic rent $3549, points $1203 for laundry, cleaning, dressing,bathroom. If had to bath her it would be more but had Right At Home aides do that. He couldnt printcontract. told him wanted to read contract before signing it.said Id need to sign it now, because after that special for $0 deposit be over was trying to save mom money so i signed. . hed give me refund of week if it took week to move.She moved in Jan 8, 23. first morning fell and broke hip she just got replaced.only there one night Jan 8, 2023.didnt come back Feb. 17, 23. refund totaling $2747. ************** Palliative in ******* records stated there was a Lack of Management Oversight due to medication errors. ************************* **************.)** said same about charging more. Then said he and nurse decided they would not charge more. I discovered they had charged her $9,240. ** said probably backcharges. I was not informed of any back charges owed. I called *****, executive directorShe set up meeting.she wasnt thereTaylor, regional director, said they already decided no refund. I tried to discuss it, never received the contract nor any invoices. She didnt care would not discuss it with me. ** wanted to go over charges, but agreements we came to were nil. I told them Id be moving mom out. ** said next bill wouldnt be so much. next bill was $8541. lied again. moved mom out June 1st.**** said had to speak with company. Told them already did she was not living there this month. said could come in disburse the charges but they didnt have to give back and that they could continue to charge account in future. 6/5/23 they took $5389.50 out of account. stolen $13, ******.

Enlivant Preston Place is NOT a BBB Accredited Business.

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