Collections Agencies
Contract Resolve Group, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an unexpected email from teleflora with unauthorized charges that were going to a collections agency. After receiving the email I immediately called ********* and learned that my account was canceled, deleted and they couldnt provide information. Contract Resolve Group LLC called threatening to sue without providing a statement including details and issuing a bill. During the conversation it became clear that the collector didnt have my email, address and person details to provide the bill. The level of unprofessionalism, derogatory remarks and the fact the bill was doubled were shocking. The supposed collector repeatedly threatened to sue before issuing a bill and has called daily. Today I received a call they were willing to settle for 3k which still doesnt add up. The business simply doesnt seem legitimate and I need support to resolve this matter.Business Response
Date: 03/13/2025
Here are the documenst to support everything she claimed to have happened is falso. You will see this was a Commercial Flwoer Shop. She persoanlly guaranteed teh contract and copy of membership contratc is atatched as well.. We also have incldued the Telelfora rules and regulation of how an account must be clsoed. so advise her rge balance of around 4k is due and if suit is necessary to let you know since she isnt going to speak with me . I can be reached at ********************* if any other questions no need to just email complaint that i have to deal with timely. Again jsut ask her to call ***** ******* *********************Business Response
Date: 03/13/2025
BusinessMost Recent MessageDate Sent: 3/13/2025 4:36:21 PM
Here are the documents to support everything she claimed to have happened is false. You will see this was a Commercial Flower Shop. She personally guaranteed the contract and copy of membership contract is attached as well.. We also have included the Telelfora rules and regulation of how an account must be closed. so advise her rge balance of around 4k is due and if suit is necessary to let you know since she isn't going to speak with me . I can be reached at ********************* if any other questions no need to just email complaint that i have to deal with timely. Again just ask her to call ***** ******* *********************Customer Answer
Date: 03/15/2025
I am rejecting this response because: I was completely blindsided by the unauthorized charges. Over the summer I was planning on canceling my subscription to *********. The business representative offered to give me 6 months without the monthly subscription fee since ********* profits from every arrangement sold. I didnt have enough orders and ********* simply wasnt worth pursuing after their cut. The business always deducted the subscription fee from the flowers sold when money was deposited directly into my bank account. During my peak busy season November- January, three months the typical subscription fee drastically escalated and instead of ****ing me the usual way they sent mail to the store address which I never used. Still dont understand the advertising fee, the other charges fee and that over the course of 3 months the **** accumulated to over 2k. Received an email that the **** was going to collections. This business doesnt seem legitimate based on their obscene manner and the fact they want me to wire them over 4k. Over the phone I was threatened and told they would settle for 3k if I paid immediately without issuing a ****. Based on this experience the **** seems outrageous along with the collectors that have called daily with harassment.Business Response
Date: 03/17/2025
This is her final opportunity to settle this short of suit being filed. She put in writing she took a chance and apparently didnt work out to her benefit and now owes the money persoanlly. She has an oipportunity to make an offer to settle before it goes to our attorney for suit to be filed. She can reach me *********************Customer Answer
Date: 03/22/2025
I am rejecting this response because: People use ********* to make money. The bill doesnt add up and the collectors are doubling the amount. Have never had an issue with paying bills but these charges were never approved of. The collectors seems fish and thats the reason for requesting interference.Initial Complaint
Date:01/30/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am going through a very uncomfortable problem with a collection "company" with which I have NO business relationship. They harass and call my brothers, wife and even my ex-wife looking to collect a debt. I strongly request that they stop harassing and bothering me and my loved ones. I attach that they are brutally rude, rude and threatening. I attach and demand DOCUMENTS OF MY SIGNATURE THAT THEY HAVE WITH THIS COMPANY. I know and am aware of my rights.Business Response
Date: 01/30/2025
As soon as Jaike and Petals and More Flowers call my offcie to discusss the ******* he owes teleelofra the sooner this will end. As i stated we are sending this to our attorney for a lawsuit to be filed against the shop and Jaike romnero persoanlly. As you can see from his contract and persoanl guarantee from May 2024 to thye date of cancelation he never made payment on account. Didnt feel orders and was paid for them If he would like a resolution other then a lawsuit he needs to contact me ***** ******* *********************.Customer Answer
Date: 01/30/2025
I am rejecting this response because:
I am not liable for this debt with *********. I do not have a contract with Contract Resolve Group, LLC, they did not provide me with the original contract as I requested.Business Response
Date: 01/30/2025
So there are no questions he has not only received the contract but also the statemnts. He can reject all he wants and we can get suit filed. This commucniation through you is wasting alot of time as he is refusing to asnwer his phones call and and discuss what is owed. It appeasr he also has a POD system that has a deficiancy and when the new statement comes out the entire balance, collection fees and the lawsuit will all be filed. Again he can call me *********************Business Response
Date: 02/03/2025
So there are no questions he has not only received the contract but also the statemnts. He can reject all he wants and we can get suit filed. This commucniation through you is wasting alot of time as he is refusing to asnwer his phones call and and discuss what is owed. It appeasr he also has a POD system that has a deficiancy and when the new statement comes out the entire balance, collection fees and the lawsuit will all be filed. Again he can call me *********************Initial Complaint
Date:01/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract Resolution contacted me regarding a business bill from *********. We closed the business on Sept. 30, 2024 and I called my teleflora *** before we closed and asked what my balance was and told we did not have a balance. Within two weeks of closing Contract Resolve Group began harassing me regarding a past due bill and said I owed $2,600.00. I tried calling Teleflora ( I was a memeber for 15 years ) and was told they could not speak to me that Contract Resolve had the case. When I reviewed the statement that Contact Resolve provided there were all these extra services added that I never agreed to. He is calling and harrassing me and threntening me. He has advised me he will call my relatives and at that time I told him never call these people. Today he called my son regarding my lack of payment. I offered him $500.00 to resolve this and told him to bring it to ********* he said no. He is very aggressive and very threatening and rude. I do not even know if he is ***resenting ********* or is this a scam.I closed my business on Sept..30,2024 and there is not money to pay this and he tells me to get my credit card or bank check, or borrow from my relatives. He has taken to calling relatives and asking for the money. I need to get resoluation and stop this man from harrassing me. Sincerely,******** ***** Lo-***************dba Mamaroneck FlowersBusiness Response
Date: 02/12/2025
As you can see from the attached backup supporting the balance due Telelfora. If they were a member for 15nyears they would always know the invoices are always 30 days in the rear. As well they are billed for membership , advertising, sent orders, buying product and all of that was guaranteed with a persoanl guarantee. We advise ***** we would see if could get Telelfora to accept ******* to settle to avoid it being placed on persoanl credit and suit filed. Please reach out to them and advise them they can contact me ********************* ***** *******Business Response
Date: 02/25/2025
BusinessMost Recent MessageDate Sent: 2/12/2025 9:40:32 AM
As you can see from the attached backup supporting the balance due Telelfora. If they were a member for 15nyears they would always know the invoices are always 30 days in the rear. As well they are billed for membership , advertising, sent orders, buying product and all of that was guaranteed with a persoanl guarantee. We advise ***** we would see if could get Telelfora to accept ******* to settle to avoid it being placed on persoanl credit and suit filed. Please reach out to them and advise them they can contact me ********************* ***** *******Initial Complaint
Date:06/07/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contacted Teleflora in order to correct some discrepancies with our billing (there was a transfer of ownership with our business). The account was to remain the same but around October, additional fees were being added that were not approved. The **** *************************** was supposed to look into it and get back to us. Instead, our account was suspended and was sent to their collection agency, Contract Resolve Group, LLC. When we tried to resolve it with them, they would not listen and began accusing us of not paying our debt (even though we reflect regular payments sent to Teleflora). On 5/16/24 the first rep at CRG (***********************) became nasty and when we asked what his title was, he said "Head Decision Maker". We stated we no longer wanted to deal with him and we were contacted by ***************************** who in turn also was rude and would not help us go over the statements (even though we expressed we wanted to settle the matter). Since then, he has contacted us daily...not only at our business phone but on our personal cellphones. I have included a spreadsheet with the dates/times of these calls. We also requested something in writing which we never received. On 6/5/24, I informed ****************** that this is harassment and he needs to stop calling. The calls have continued up until today. I have included the text format of the last voice message I received. You will see he was threatening us. We filed a report with our local police ***** Also attached is the statements to reflect the change of billing without any notification. We became the new owners on August 17, 2023.Customer Answer
Date: 06/11/2024
To whom it may concern,
In regards to the complaint# listed above, we would also like to add some information.
****************** has been calling us today, 6/10/24 but since his last threatening voice message (which we sent to you) and the fact that we felt the need to file a police ***ort (River Edge PD ***ort# ****-05395), we are not going to communicate directly with him. We are hoping to resolve this situation through your services (BBB).
When we previously tried to discuss the matter with Contract Resolve Group, they would not offer us any chance to explain the situation. They only used bully tactics and threats. Upon researching the company, we found that this was their only method of communication with other businesses.
We also tried several times to contact Teleflora, LLC directly to resolve the issue but they stated that once the account is submitted to the collection agency, they can no longer help or discuss it with us. The *** for Teleflora we were dealing with is *************************** at *************, ************************. She was supposed to look into the disc***ancy and figure out where the error in billing was...then get back to us (but she never did).
You can reach us at any time for additional information.
Thank you for your immediate attention to this matter.
Sincerely,
*************************
***********************
************ (cell)
************ (store)
***************************** & Gifts
Customer Answer
Date: 06/11/2024
In regards to the complaint# listed above, we would also like to add some information.
****************** has been calling us today, 6/10/24 but since his last threatening voice message (which we sent to you) and the fact that we felt the need to file a police ***ort (River Edge PD ***ort# ****-05395), we are not going to communicate directly with him. We are hoping to resolve this situation through your services (BBB).
When we previously tried to discuss the matter with Contract Resolve Group, they would not offer us any chance to explain the situation. They only used bully tactics and threats. Upon researching the company, we found that this was their only method of communication with other businesses.
We also tried several times to contact Teleflora, LLC directly to resolve the issue but they stated that once the account is submitted to the collection agency, they can no longer help or discuss it with us. The *** for Teleflora we were dealing with is *************************** at *************, ************************. She was supposed to look into the disc***ancy and figure out where the error in billing was...then get back to us (but she never did).
You can reach us at any time for additional information.
Thank you for your immediate attention to this matter.
Sincerely,
*************************
***********************
************ (cell)
************ (store)
***************************** & GiftsCustomer Answer
Date: 06/11/2024
We received another call from ************************* today (6/11/24) at 3:45 pm from a different number *************. He again started the conversation by saying we owe $13,000 to them. I told him we contacted the BBB and will handle it thru them since he was unwilling to listen to our concerns and explanation. His comment was "well, what do you think the BBB is going to do for you??" He still was interrupting me when I wanted to explain the situation. I told him he was harassing us and to go thru the BBB. He started shouting so I said "Have a nice day" and hung up.
This company is tying up our business line and we are missing important calls/orders. He is stressing out our staff, harassing us and stalking us. Please help us with this company.
Customer Answer
Date: 06/17/2024
Today, June 17th @ 4:30 pm, we received another voice message from ***************************** @ Contract Resolve Group. His recording states that he has yet to hear from our attorney or Better Business Bureau (even though you reflect an email that was sent to them). Please contact them again to resolve this situation. At this point, it is full fledged harassment.
Thank you.
Customer Answer
Date: 07/01/2024
To whom it may concern,
We have not heard anything from BBB in regards to complaint #******** and it is well past the 14 days. The collection agency **** *****************************) continues to call and harass us on this matter (to the point that we needed to block him on our private phone lines). He has continued to threaten us with lawsuits against us personally (he cannot do that - we are an LLC).
Please let us know what is being done in regards to our complaint.
Thank you.
Customer Answer
Date: 07/15/2024
To whom it may concern:
We received a voice message on my sister's cellphone (of which we stated to ***************************** in the past to not call on our personal numbers). My sister, ***** is not listed as an owner on any business paperwork, yet they keep harassing her daily on her line. This message was from *********************** at Contract Resolve Group (aka *********************). The number he left was *************. In his message, he stated he was responding to the BBB complaint directly with us. In his message, he stated he reviewed everything and that we still owed the full amount and if we did not pay it, they would be filing a lawsuit thru *************** ******************************* has not reviewed any of the paperwork or else they would see that all the additional charges were applied without authorization and nowhere did we agree to additional services thru Teleflora.
Teleflora has not tried to contact us directly to resolve the issue. They sent the account to this company that is unwilling to go thru everything with us. All three contacts with this group (***********************, ************************* and ***********************) are harassing, rude and threatening, that is why we contacted the BBB instead so we could avoid the usual threatening phone calls.
Have they submitted the information to BBB as requested? Please let us know.
Thank you.
Business Response
Date: 07/29/2024
Delfords Flowers & Gifts. They claim they didnt receive the email below and the attachment. They also claim they didnt agree to the increase in the zip codes and advertising, which they say was supposed to be free. Yes, that is correct; they were given the increase for a period of time, and it was up to them to stop if they didnt want the increased rate. This was their responsibility. Attached are all the bills showing when this took effect, the credits issued, and the bills due. The personal guarantee was signed by ******, and we have tried to settle this, but she refuses to discuss settlement options. We can work toward a resolution, or we can send this to the attorney for a lawsuit. Nothing has been placed on her credit yet, and it wont be if the bills get paid. This is a flower shop that is in business, and the balance is personally guaranteed by *************************. NOTE BUSINESS DEBT that is BACKED BY A PERSONAL GUARANTEE.. Its their calldo they want to talk, OR we can proceed with further actions.
From: *********************** <*********************************>
Sent: Thursday, May 16, 2024 2:26 PM
To: ************************************* <***********************************>
Cc: ************************************* <***********************************>
Subject: FW: [EXTERNAL] FW: ****** Delfords Flowers Teleflora# ******** $ 13,963.09
******:
The purpose of this communication is to provide you documentation with an opportunity to bring your account current with Teleflora for the amount of $ 13,963.09 We also need to determine if a lawsuit needs to be filed against Delfords Flowers & Gifts and ************************* personally The easiest way to take care of this is to write a check made payable to Telefloras for the amount of $ 13,963.09 and either email it to ********************************* or fax it to ************. Please send a copy of the check to me, and we will process the payment today through our ACH system. You can wire transfer the funds to the bank account information provided in the attached letter. If you have any additional questions, please do not hesitate to reach me at **********************."
The wiring instructions are as follows:
Contract Resolve Group LLC, **************************************
American ************* of Texas, ***************************************
Routing number: 111901519
Account number: *********
***********************
Contract Resolve Group, LLC.
******************
********************
Ph: **********************
Fax: ************
*********************************
www.crgandassociates.comCustomer Answer
Date: 08/05/2024
I am rejecting this response because:
If you check when we did the transfer of ownership (8/23), it did not indicate any additional services requested. It was supposed to be a lateral transfer, as it was. The contract showed no promotions currently active. We were not informed by the prior owner, nor Teleflora, that the contract included any sort of promotion attached to it that would expire.
If you check the statements prior to 10/23, there is no indication that there is a promotion within the contract.
As indicated on our prior attachments, the Teleflora representative, who assisted with the account transfer, never advised us of any of the above. When we contacted *************** at Teleflora, to try and review our account and figure out why the fees increased, she stated that something did not seem correct and she would look into it and get back to us. We also asked **** what the procedure would be to cancel our membership. She stated to hold off until she got back to us. She never did and when we tried on several occasions to contact her, she never responded to phone calls or emails. During this entire time, we were making regular payments towards our bill (while trying to speak to customer service regarding the incorrect amounts). However, no one at Teleflora ever indicated that there was ever a promotion and that the promotion expired.
We then tried to discuss our account with ***************** and were advised that they could no longer speak with us because our account was terminated, and turned over to a collection agency. At this point we never received any correspondence from Teleflora nor the collection agency to state that our account was being terminated.
Then we started to receive calls from *********************** to discuss payment of the full amount. When we tried to discuss the bill, he would not listen, and demanded the full amount. That's when the harrassing phone calls started on a daily basis, several times a day, not only at our business, but also on our personal telephone lines. They even called my house phone and requested my "deceased husband" to contact them to resolve the outstanding balance. Our establishment is an "LLC", and therefore we should not be contacted/harrassed personally.
There were also additional charges made on the very last statement before our membership was terminated, that we did not consent to (over $5,000.00).
Please review ALL the attachments we sent to you prior, confirming all the above information.
Thank you for your attention to this matter.
Regards,
*************************
***************************** & Gifts
************
Business Response
Date: 08/06/2024
*************************,
Going back and forth is unproductive and a waste of time. You have a personal guarantee you signed and owe this commercial debt. Attorney ******************* has the account and will file suit, giving you the opportunity to respond at that time.
Contract Resolve Group LLCBusiness Response
Date: 08/07/2024
We have responded twice on this already? I am not seeing our communciations? One was as recent as of yesterday?
What else is needed here?
Contract Resolve Group.
Initial Complaint
Date:04/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company harassed me for payment. I gave them information that it was not a legitimate charges, the agent didn't even do his job and review the charges and continued to harass and yell at me on the phone. So I started just emailing him (******) because he wouldn't even let me get a word in, he threatened lawsuit. I finally was able to get in touch with company that account was with and they cleared my bill due to a glitch in automatic billing.This company should not be in service, they just harass, yell and belittle you without checking facts. Terrible business.Business Response
Date: 04/24/2023
The author of the complaint is correct. Mistakes happen and this account should not have been sent to collection. Contract Resolve Group LLC sincerely apologizes for the any inconvenience the complainant feels we may have caused. After discussing matters with the entity submitting the account for collection, we have closed the file in our office and no additional correspondence, calls or communication will be made.
********************; President
Customer Answer
Date: 04/24/2023
I have reviewed the business response and accept this resolution.
Contract Resolve Group, LLC is NOT a BBB Accredited Business.
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