Business ProfileforPella Windows & Doors of San Antonio

On Dec 27,2022 Pella installed 3 large windows in my den.They did not replace the exterior trim around windows even though installers knew it was cracked and rotting. They were supposed to replace with new trim. The installers did a terrible job on exterior caulking around windows . It started to crack and develop problems that made it look shoddy and cheap within weeks.I contacted pella multiple times to make complaint and ask for fixes to problems. One person came to my house, took pictures and assured me that pella would take care of problems. I never heard from company again. When I called the manager was never available. I left messages. I sent email with pictures. I. November I responded to survey they sent me and included picture. Again no response.I am in ill health and need to get problem resolved since I may have to sell house soon. I spent over $3000 on windows to enhance value of my house. Now exterior looks worse than it did before I got new windows. I am 77 and believe I was purposefully ripped off with shoddy installation since they did not think I would fight to get what I paid for.Pella should make good on my purchase and their guarantee. I have tried to reach out to them in good faith that they were an honorable company. I no longer believe that. I believed that they provided a superior product but they have proved that they do not care what their installers do or not do. They have not honored the contract I signed with them.