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Find a Location

Thrive Pet Healthcare has 478 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Thrive Pet Healthcare

      1211 Austin Hwy San Antonio, TX 78209

    • Thrive Pet Healthcare

      529 W Oltorf St Austin, TX 78704-5447

    • Thrive Pet Healthcare

      800 W Cesar Chavez St # B100 Austin, TX 78701-4008

    • Thrive Pet Healthcare

      603 Louis Henna Blvd Ste 190 Round Rock, TX 78664-7186

    • Thrive Pet Healthcare

      1824 W Slaughter Ln Unit B Austin, TX 78748-6318

    Business ProfileforThrive Pet Healthcare

    Veterinarian
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 123 Customer Reviews

    Customer Complaints

    93 complaints closed in last 3 years

    31 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Thrive Pet Healthcare has 478 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Thrive Pet Healthcare

        1211 Austin Hwy San Antonio, TX 78209

      • Thrive Pet Healthcare

        529 W Oltorf St Austin, TX 78704-5447

      • Thrive Pet Healthcare

        800 W Cesar Chavez St # B100 Austin, TX 78701-4008

      • Thrive Pet Healthcare

        603 Louis Henna Blvd Ste 190 Round Rock, TX 78664-7186

      • Thrive Pet Healthcare

        1824 W Slaughter Ln Unit B Austin, TX 78748-6318

      Headquarters
      1211 Austin Hwy, San Antonio, TX 78209
      BBB File Opened:
      11/8/2017
      Years in Business:
      10
      Business Started:
      4/3/2014
      Business Incorporated:
      8/1/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Odis Pirtle, CEO
      • Mr. Jason Trautwein, President/Manager
      • Ms. Holly Lackey, Employment Law Paralegal
      Contact Information

      Principal

      • Mr. Odis Pirtle, CEO

      Customer Contact

      • Ms. Holly Lackey, Employment Law Paralegal
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a veterinarian for your pet

      Customer Complaints

      94 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      This company is running a scam. It is pushed as insurance by the vet but the vet will still charge you additional fees to make up for the cost of the visit. There is no way to cancel the membership on the website once it's started. You have to email their customer service to cancel, and they didn't respond to us for weeks and then told us we would have to pay $263.22 to cancel the membership we just started. We've paid the vet thousands of dollars already for tests. The vet is now telling us that our dogs need all these additional tests which seems awfully suspicious since they were completely healthy with our previous vet who saw them three months ago. They don't have any problems with their appetite or energy levels. This vet also has many negative reviews for price gouging which makes me think they've had financial problems and may be using this Thrive Pet Plan to take advantage of customers. The terms of the contract should be voided because they are unable to respond in a timely manner to cancellation requests. You have to send requests to cancel by mail or email. But they're able to process your payment and manage your membership online, just not cancel it. That's a scam. These people should be ashamed of themselves and this vet should be arrested.
      Read More

      Customer Reviews

      123 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Edgar V

      1 star

      04/04/2024

      Hi, I'm writing to explain a situation I've been with the clinic for a while now. I started taking my cat to this clinic since he was 3 months old. The doctors he saw were great with him, but as most businesses do, they had a new personnel as time passed with them. The recent doctors that have seen my cat have met him with prejudice, assumptions, and a less than satisfying services. Tjis specific ******* ******************************** on her very first time seeing my cat was intimated by him. My cat was just sitting by the weight scale, and she reacted as if the cat was about to pounce. She then proceed to approach him slowly, and was asking about his behavior, but my cat was not giving any malicious behavior. She then asked her assistant to bring out these gloves, which my cat was intimated by afterwards. So, yes, he reached out for the glove, which was perceived as him trying to claw her. But that wasn't the case. Ever since this day, she's refused to see my cat without giving him a ***** medication. I don't believe in medicating my cat on one doctors opinion. So, I attempted to be seen by other doctors, and because of the note she added onto his profile, the reat of the faculty was led to believe that my cat was aggressive. I just wanted to bring attention to this, as I'm seeing that I'm not the only person who is dealing with the exact same issue as I am. This might be a money grab to charge for the medications when they are not necessary. I believe vets are meant to be trained and prepared to deal with pets of all behaviors, species, and personalities. And their first suggestion should never be medicating the animals, but a better approach to gain the trust of the animal. With that being said, I've canceled my membership, and hope that someone sees this review as alarming and concerning to the public, because this clinic is doing far more damage than good. I wish I could have better words to say, but I'm just ultimately disappointed with the time and money wasted here.

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