Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

North Park Mazda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNorth Park Mazda

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9333 San Pedro Ave, San Antonio, TX 78216-4425
    BBB File Opened:
    4/24/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Ms. Christie Kahlig, GM
    • Mr. Jeff Ravlin, ECommerce Director
    • Mr. Scott Brothers, General Manager
    Contact Information

    Customer Contact

    • Mr. Scott Brothers, General Manager
    Additional Contact Information

    Fax Numbers

    • (210) 253-3301
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/13/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I negotiated a price for car over the phone and was agreed upon. When we sat down to do the paperwork, they tried to get me to sign for higher original price. I declined and salesman talked to his manager and came back with handwritten number of the price we agreed on over the phone and had me sign. He came back later with another printed, itemized sheet and pointed to three items and said "these are INCLUDED in all of our cars". After tax and trade-in shuffle I didn't realize that i was being charged for these items AND they added up to the exact amount that I had negotiated out of the price over the phone. $389 for a one year car wash membership ($125 if bought direct form car wash) to a car wash that is not within 50 miles of me. $399 for a window tint warranty on factory window tint. $289 for "vehicle prep". I paid $389 for a car wash membership to a car wash that isn't in my city AND after almost four months and many messages they still haven't even given me the membership. They have my email, my address, and all of my info but not only do they refuse to refund me for a membership I don't want they wont even give it to me. For the window tint warranty, I asked for documentation to show what I paid $399 for and they can't provide it. They sent me a generic invoice sheet with a signature on it saying if anything goes wrong they'll cover it. I paid $400 for this and they know that it will never get used because nothing goes wrong with factory tint so they don't even bother having details of the warranty because it doesn't exist. I've repeatedly asked for what I've paid almost $1000 for and didn't even want , and still don't want and they seem to never have had any intention of providing, just an avenue to take my money with nothing in return. I've left messages for the manager and no calls have been returned. The solution I want from this is to have this money refunded. Thank you
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tong L

    1 star

    03/12/2024

    Mazda rencenlty drops their **** up to $4,000 for their cx90 and I have chatted with their customer service. Their reply doesn't make any sense. They said drop of the **** is just because a recall which can be fixed by dealer. If it is a small issue, there is no way that Mazda reduces 4000 dollars, so I guess there is more potential risks on this model. They refuse to reimburse that difference and offer me a $500 gift card can only be used at dealership! So rediculous.Mazda said they are gona to reduce the cost of the car and will maintain the same quality. As a Economics student, I am questioning how it could happen!So Mazda knows their products aren't worth that price and fools the current cx90 onwer like me.That is the "good"reputation of Mazda, this is my first Mazda, and will be my last Mazda.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.