Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2009 Buick Lucerne from the aforementioned dealership on or about February 23rd 2023. I found the car listed on cars.com a day or two before going to look at the vehicle. It was listed for $8,000. After getting off of work my daughter, her grandmother and I went to go see the car. We were already pressed for time when we arrived because they were scheduled to close at 7:00 and it was already 6:30 when we got there. There was also a family ahead of us that they were handling their paperwork so by the time they actually got to us it was already after 7:00. I was given the keys and allowed to take it for a test drive. It started smoothly, drove smoothly and had no warning or indicator lights on. After returning to the dealership lot, I agreed to purchase the vehicle. I was informed that they had bought the car at auction and my first and really, truly only question was about the one feature of the car that made me want to purchase it. I asked was the ****** and I think it was 64, really the original miles on the car. I was informed that yes, that in fact was the original mileage. So in my thinking; a 2009, which is a pretty old car, that only had $****** original miles on it? That was a pretty good deal. I was not informed that it was bought at auction as a salvage because it had been in an accident. I found this out about a month after I purchased the car when I looked up the *** number for the car and photos of the car at the auction popped up showing the damage from the accident that the car had been in. I put $2500 out of my tax return as a down payment and paid five (5) months of car payments at $291-ish.

  Business Response

  Date: 10/27/2023

  Please view all attachments. The paperwork will clearly show how transparent our sales department is. To comment on this frivolous complaint, we will not. However, we will take this opportunity to share the reason for this complaint. ******** was upset because he wrecked this vehicle on 9/21/23 and his insurance denied his claim due to him using the vehicle for commercial purposes. He also stopped making his payments for 3 months and didn't pay for his insurance either, which resulted in us having to repo this vehicle. After the asset recovery wrecker dropped off the vehicle we discovered, he had also removed the passenger seat and radio in a failed attempt to remove the *** device installed in the vehicle. Just a portion of the damage is shown in the pictures uploaded. Multiple windows were broken, ***** in the seats, ***** driven in just 8 months, and that doesn't even describe the front-end body damage done due to the accident. The damage he caused to this vehicle, leaves us no choice but to declare it a total loss. He used the excuse of an ill family member to buy him time to try and hide the vehicle, that is his character. Perhaps he should spend more time trying to pay his bills and less time filing a false claim. 

  Customer Answer

  Date: 10/27/2023

  Complaint: 20762764
  
  I am rejecting this response because:

  First, to say that I used my mother's illness, which I can and will obtain the records of, as an excuse or an attempt to hide the vehicle is both hurtful and disgusting. To the issue of the insurance, I had no recollection of signing a waiver stating I would not use the car for the purpose of making a living as I said as much while purchasing the car to which they did not object to or bring to my attention that I couldn't. Anyone that had knowledge of me buying a vehicle will attest that that was the top priority I set for when I did procure a vehicle. Had I been able to read all paperwork without being rushed to get the car insured before I could purchase the car because they close at 7 p.m., I may have noticed that and added the rideshare portion of insurance to the policy. Further, had I been made aware that the car was a salvage, I would not have purchased it, let alone used it as a rideshare vehicle. To the "damages", I am a smoker in a car that was still catering to smokers as it had an ashtray built into it. The passenger seat was removed bc it became obsolete because the mechanics locked up and the seat would not move in any of the designed directions. In attempt to repair the seat, I removed it. The radio was removed because I put an aftermarket unit in to make use of the Bluetooth capabilities of media devices that the factory unit could not. Being that the car was my source of generating income, what money I did have after the accident went to the repairs I could afford. The car would have been completely repaired if I had $2500 to pay the deductible for the insurance that Uber put on all trips to supplement the personal insurance I maintained on the vehicle up until the day of repossession. My personal would not have even been involved in the equation if I had not put in a claim in which I stated I was on an Uber trip when the accident occured. Once again making plain that I had no recollection of a waiver. I took and take great pride in my possessions as I was not afforded a vast majority of them as a youth. I find it highly insensitive to question and defame my character. I did not, and until the attack on character, would not have thought the lack of disclosure of the previous damage to the vehicle before my purchase was intentional or malicious. I just felt that after this discovery that we could come to an agreement on a reduction in price or calling us square as I'd already paid $4000 of the price plus an ever escalating amount of money on repairs. I have offered to return all parts and accessories from the vehicle but I'm have trouble getting them there seeing as I no longer have a vehicle. I am open to a mediation to resolve this matter. However, if legal action is brought I am prepared to face the consequences of that as well. No portion of the vehicle was removed in an effort to find or remove the *** on the vehicle.

  
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2, 2023 I walked into Chevyford Motorplex looking for an affordable and reliable car priced at under 10k. I decided to buy a 2014 ****** Sentra they had in their lot for $8,500 plus tax, title and registration. The owners will not provide Carfax information on their vehicles. The cars are sold as is. ***** told me I have 60 days resolve any issues. Since I'm aware they sell salvaged cars and blue title cars I asked the owner about the history and damage the 2014 ****** Sentra had been through. Her husband ***** then said the 2014 ****** Sentra was a REPO car and DID NOT have previous damage. I left a $1,000 dollar deposit plus a $27.50 debit card fee on 7-2-23 with the promise I would return with the remaining balace within 6 days or lose my $1k deposit. I tested the car down Hwy 181 for less than 10 minutes. I went back 3 days later to pay the balance of $8432.08 with the grand total of *******. ***** the owner put down the same date of 7-2-23 for both transactions. After two weeks of driving the car if began to accelerate and was not shifting gears. I called ***** and he said to bring it in and expressed that I bought the car as is and he was not required to fix it. I dropped off the car on 9-3-23 to the lot. He said he would need to send to a mechanic. He said I would have to pay $500 for the labor and he would replace the transmission with a salvaged one. Not new. He did not provide proof of the replaced transmission. I picked up my car on 9-11-23. I'm still having problems with the transmission and would like help returning this car sold to me under FALSE PRETENSE. I tried to trade in this vehicle to purchase a new one and was told through Carfax that it has been severely damaged twice and has deployed air bags. No dealership will take this car. I don't feel safe driving it due to failing transmission/other body issues. I will not sell this car to another civilian. I need help getting a refund. Dealer was not truthful with AS IS car information

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in January 2022. Within 2wks the check engine light came on. I took it to them. They said it was fixed. Not even a wk later my cars light was on again and the steering wheel still felt funny. I called them. They said we are closed for the week. I called a week later they said they would try to squeeze me in. I called again then they said that it's been past the 30 days. We moved to ****** and my car was leaking steering fluid. I took it to mechanic who said that who ever fixes this prior realy rigged it to work but not long rerm and he also said that he could tell the car had been in a bad wreck because it was shifted. Well I paid him to try and fixed it. He did the a few month later my engine had issues. He rebuilt it as much as he could. But once again told me that the car was bent/shifted and it won't last long. Well today I went to trade it in only to find out my car was totaled 2 months prior to being sold to me. So they told me they won't buy from me bc it was totaled. I've tried to contact them but they won't even call me back.

  Business Response

  Date: 06/20/2023

  Please note, the only fact to this complaint is we were closed for a week in February. Yes, ******* purchased this vehicle as-is, however our dealership offers to every customer a 60 day courtesy powertrain warranty. We did have her drop off the vehicle and were able to have it repaired for her at no cost. When she wanted to bring it back, we were closed. She could have scheduled this at a later time, however she did not. We are completely unaware of any issues or repairs needed for this vehicle. This complaint is how we are finding out of any additional issues. We don't know where she keeps stating 30 days? We have never closed the doors for repairs to any customer. Fact we have helped our customers much later than 60 days with repairs, accessories, and even parts. But most important is here knowledge of the history of this vehicle. We have attached 4 different documents that clearly show our transparency with her. She is being untruthful in her claims and we wanted to send paperwork to clarify. Thank you for your time in this matter. 

  Customer Answer

  Date: 06/20/2023

  Complaint: 20151911
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

   

  I have attached where they "repaired" the car they cut the fender so it wouldn't rub.  The cars farme is shifted and that's one of the main issues.  They used a tie rap on the rod to hold everything in place.  Well eventually it started leaking.  When the mechanic called me I drove there to see what he was talking about.  They used tie straps to hold everything together. I will jave the mechanic send me the correct language on what he had to do to get the car driving again.  

  Business Response

  Date: 06/21/2023

  We expected the customer to reject the truth. There still is not a shred of proof for any repairs. She just keeps uploading a Carfax report which doesn't show anything other than the history of the vehicle. And she seems to ignore the fact that she was properly and transparently informed. We are willing to try and help them.

  Customer Answer

  Date: 06/21/2023

  Complaint: 20151911
  
  I am rejecting this response because: the car fax pics where only iploaded once, at the initially when filling the complaint.  I was afirat time buyer and I signed a lot of papers.  But the way u guys fixed my car was wrong.  Using zip ties to hold pieces together and cutting a piece off so another part won't rub, really.  The fame of the car is also shifted.  The ********** I took the car to the mechanic up here in ****** the first thing he said was this car was in a major accident and they who ever sold it to you fixed it just to get through short term.  I have spent over $4000 on trying to make this car work and I again have to get it fixed because of the frame being shifted that problems will continue to happen.  A repair should last longer then a few months.  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 18th we went to look at a charger vehicle on sale. The vehicle has low mileage and is a 2013. After test driving the vehicle we heard a ticking sound coming from the vehicle. ***** an employee of the dealership wanted to check out the ticking we were hearing and suggested it was a minor lifters issue and it could be fixed by a mechanic in ************* on Wednesday and be ready in 1 week. He requested **** to getting it fixed and after asking if we didnt get it fixed could we get our money back?, ***** stated yeah Ill give you back ****., and with a swing of his hand. We signed a deposit form for ****.00 but notated dealer fix ticking noise in motor. After discussing it with friends and family we decided not to buy the vehicle. The following morning when they opened I spoke with ***** who stated we wouldnt get the deposit back. Confused I asked to speak with ***** who wasnt available. In the afternoon I spoke with ***** and apologized for any misunderstanding but I wasnt going to move forward with buying the charger and was asking for my **** back. ***** stated he was going to stick to deposit form and not return the money and I could buy another vehicle at his lot. I declined and asked for the money back and received a firm no. I explained I understood the money to be used for fixing the vehicle and thats why I called first thing in the morning to not getting it fixed. ***** denied it and stated that it was a non-refundable **** deposit. I pleaded with no success. ***** was hostile, aggressive and unapproachable. He used manipulative sales tactics up and including to sales pressure by hostage of ****.00, and confusion to control the outcome of prospect behaviors.***** stated we are unwelcomed on premise and threatened action.I am requesting an investigation on what he discloses to consumers on paper and verbally. There is deceptive sales practice as expressed by others. I would like my ****.00 back.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this location on 6/26/2022 for 9k come august 1st I start hearing noises I take it to the ***** dealership they have it for 2 days and say there is over 5k in damages to the vehicle he said you had to get under the car to see all the underlying issues they advised me its not safe to drive it needs to be parked I spent all this money for a lemon car that I cant drive the owner mustve know all these issues the car has and thats why they were so pushy with selling it I will be trying to file with the court to get my money back

  Business Response

  Date: 08/23/2022

  Our dealership is unaware of any issues by ***************************** on her 2011 ***** Malibu with ***** original miles. We have all of our vehicles certified. This one also when in for a 4-wheel alignment, brand new tires, and wheel sensors, as part of its service with us. I am unsure as to what could possibly be wrong with this vehicle to make it unsafe to drive. The customer should have called us, and we could have resolved this issue. It sounds like the ***** dealership they took it to was charging unnecessarily high for what they were doing, and or what they said the vehicle needed. In our years of experience, our dealership always suggests the customer bring the issue to us first so we can try and resolve or assist them in fixing any issue. Sorry she didn't do that and we will not pay another service centers inflated fees.