ComplaintsforAncira Kia

• Initial Complaint

  02/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought a car in 2022 that Ive had nothing but issues with since I bought its been one thing or another and Ive gone numerous times to the dealership and its still hasnt been fixed. They sold me a vehicle that clearly wasnt throughly inspected before selling it to me. Not only are the sales team shady at what they sell but the service doesnt know how to do accurate work. Ive been lied to numerous times about my MPI everytime I got my oil change. The *** Inspection they performed is wrong as well. When I mentioned these issues to the ** they decided to inspect the vehicle front to back and tightened some bolts and reset a code and said it was fine. I got my car back as soon as I started it and drove off I immediately heard the issues again. I dont trust this dealership at all their service techs half a** their work and no one is held accountable. And because of their negligence more problems can accrue for me in the future and that isnt fair at all. Its been 4 weeks since I brought up these issues and nothing has been done besides an inspection and trying to get me into a different vehicle that has a recall on it. Im making this complaint so other people know how they do business.

  Business response

  03/03/2024

  ****************** has met with VP and Corp Fixed Ops director about the issues. We did perform various inspections to vehicle and offered to consign the vehicle for top dollar. Explained to ****************** that after 17 months and more than ****** miles of usage the dealership can not just take back the vehicle. 

  *****************************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is *********************** and I doing this email because of all the bad service *** ********** had on my behalf during my time with them . I am doing this email to file a complain on *** ****** on ************************** *********** **, *****. So someone did a hit and run on my car and my was pretty damage , so me thinking I did the right thing I take my car to the ********** since I do have extended warranty and still paying for my car . Time goes by no answers or calls from , I was always the one calling them in order to get up dates on my car . Finally get an answer and was told my car would not be covered by my extended warranty , took them forever to give me answers since two of the people who were working on my case had quit and I was never notified . One who quit was ***** , then my case was transferred to ****** . His service was horrible as well . He said my car needed so much work done that he would find my another ****, nevered offered me for my car to be fix at the *** **** until I asked why can&#**;t my car can&#**;t be fix at the **********? His response was will we are packed . Never did they offered a rental car even I kept asking for one and there response was that they were limited on those . Also I had take my car to another ****, had to pay for the tow truck , and also I had to pay 179 to *** because according to *** I had to pay there technician for checking my car . That was only for checking my car . I also had to look up for a **** myself since when I asked them to recommend me one they said that was not there job. Also I clearly told them I work out of the city and it&#**;s really hard to get public transportation to the city I work at. I been paying Uber ever since and been late on my car payment since is either one thing or the other . Yet no car rental was offered even though I have extended warranty . This is the second time a rental has been denied to me at this location . I well not be paying my car and we&#**;ll also let the car payment offices know of all this . Almost two months and still no car. I will be using my money to pay for my Uber . I also contacted a lawyer . My car is a *** **** 2021 . Don&#**;t know when the damage was done to my car since this was a hit and run .

  Business response

  05/09/2023

  While I do apologize about the situation, but with this vehicle having comp collision damage we do not offer loaner cars. A customers insurance company and claim should cover a rental vehicle for the customer therefore 

  we could not just give out one of our personal vehicles owned by Ancira. 

  *****************************

  Customer response

  05/10/2023

  Complaint: 19989968
  
  I am rejecting this response because:

  
  ***************************** is lying . Never did he offer to get my car fixed at Kia ********** when my car does qualifies to get fix at the Kia ***** Second I do qualified for a rental since I am paying for extending warranty , his response was when I asked for a rental he said they didnt have any of the moment , the also the same excuse the first I tried to asked for a rental . Second I ended up paying almost 200 cause he said the tecnician had to check my car and yet nothing was done to it. ***** is lying and my mechanic and insurance know this for a fact.
  

  Regards,
  

  
  ***********************

  Business response

  05/24/2023

  Attached is the parts estimate for the vehicle. Extended warranty will not and does not cover collision damage therefore the extended warranty will also not cover a rental. 

  Customer response

  05/25/2023

  Complaint: 19989968
  
  I am rejecting this response because:

  
  I was never told I didnt qualified for a rental . There only response was that they were limited on rentals never did they said I did not qualified for one . I Will take legal actions into this and also letting you know that I will involve Telemundo and Univision on this case. You will be visited by tv stations soon . I tried to be nice and this didnt work .
  

  Regards,
  

  
  ***********************

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a back seat for my Kia ***** on April 10th, 2023. The cost of the part was $284.78. When the part came in on April 20, 2023, I found that the lady was wrong and immediately contacted *** at **************. I talked to a gentlemen name *****. On the 20th and he took down my name and number for a lady named ******** to contact me. She did not contact me the afternoon of the 20th like promised. So I call back today April 21st, 2023, and literally could get a hole of anyone. And when I finally did, I was just handed excuse after excuse. The man, *****, explained to me that the work load was too much for him to handle, by explaining to me that he was too busy to help me with my request. He he cant take the heat he should get out the kitchen. What it seems to me is that this company doesnt want to do returns and is training their employees to be rude and sarcastic to customers over the phone. It would be nice if someone would contact me for me to get this part shipped back promptly.

  Business response

  04/21/2023

  ******************, 

  I first apologize about the frustration, I see the purchase was online and that also the disclaimer stated that the purchase was non returnable. I have attached screen shots of the online order and purchase. What is the condition currently of this purchase?

   

  *****************************

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 11, 2022 I dropped off my Kia ******* at Ancira Kia due to a suspected transmission issue. They called me back and said that the transmission needs replacement and that it will ***********-8 weeks for a new transmission to be delivered. On November 2, 2022 Ancira called that my transmission came in. On November 9, 2022 Ancira called me again and said that despite the correct part being ordered, the box was the correct part number, and the transmission was stamped correctly, 3 technicians tried to install it and they found that it was the incorrect transmission that was stamped as the one we actually needed. So another transmission had to be ordered. And we had to wait another 6-8 weeks. On December 20, 2022 Ancira called me that the second transmission came in. On January 6, 2023 they started to install it and discovered that AGAIN the wrong transmission for my Kia ******* was delivered.I would like just 1 working, properly fitting, correct transmission to be delivered for my 2011 Kia ******* because my family has now been out of a vehicle for 4 months due to Kia *** sending the wrong parts multiple times.Since they have to resend another transmission. We are projected to be out of a car for 6 months

  Business response

  01/13/2023

  I completely agree with the customer that *** ******* is supply us with the correct part is gotten out of hand. Loaners and rental vehicles are very limited and hard to come by with the car shortage, but I was able to to get another loaner approved after the last loaner being totaled. *********************** has left a message had has a new loaner in hand ready. We have multiple claims open with *** on acquiring the correct installable part.

   

  *****************************

  Ancira Kia GM

• Initial Complaint

  11/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After multiple attempts to contact **************, I have been stonewalled by ***** and hung up on by salesman ******* while trying to come to a solution. I have not received an acceptable actionable solution in regard to removing the hard credit inquiries on my and my husband's accounts. Nor has the team provided detail as to how they will begin removing these inquiries from our credit reports in order to extend proper customer service to us.I notified *** within 24 hours of receiving notification of inquiries from the credit bureau to remove them, as it was obviously a mistake, and since have followed up repeatedly. I do not have any questions regarding the leasing process which they only will address and I do not wish to engage in the education of your process after the fact. Any questions regarding the leasing or purchasing process should have been answered correctly and accurately when I engaged oursales person ******* during our interaction on Sunday, October 23. Oct. 26, We were notified of another hard inquiry from this company in addition to Equifax, a Transunion one. This must cease and is excessive and unnecessary as we do not intend on entering into any agreement with ***** *** after our experience.***** *** should be knowledgeable in this situation and be able to undo these actions. Removal of these inquiries is the only acceptable solution as we were not extended the customer service ***** *** is supposed to uphold, nor was the process correctly detailed to us as patrons, and it needs to be corrected immediately. Together we need to promptly come to a solution.Our situation qualifies under the fair credit reporting act which details: 1. The inquiry was not approved by you 2. You felt pressured into approving the credit pull 3. The number of inquiries was more than you expected 4. Your report got pulled without your knowledge or authorization We are also protected under the **** Act, as this financial transaction has been a burden, dedicated far too much energy and attention. Therefore, I need a detailed direction on when *** will begin removing the above hard credit inquiries for my husband and me on both Credit Bureaus Equifax and Transunion.

  Business response

  11/28/2022

  *************** was at our dealership on 10/23/22 where she initiated a deal for a 2023 Sportage supplying ** with DL and submitting credit application. Customer left our dealership wanting to speak to USAA about financing before purchase. We followed 
  policy and did not pull credit without knowledge VIA dealer track. Please advise. 
  

  Customer response

  11/28/2022

  Complaint: 18419367
  
  I am rejecting this response because: information provided by *** is fabricated to include USAA was never spoken about or discussed during our duration or time spent with ***. 

  At this time legal counsel is being sought. 

  
  Regards,
  
  *******************

  Business response

  11/28/2022

  I have pulled the history showing ******************* auth and have attached it. While I am sorry that an agreement of purchase was not reached I can not just retract the credit pull that was authorized on 10/23/22 at 2:29 pm.  I am available for conversation. 

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 2022 we purchased a 2017 Kia ******** we hadn't even received our liscense plates yet when I noticed every time I would brake it would make a squeaky sound. I called servicing and they told me I could take it in but that I was responsible for the fee because it was considered wear and tear, how can it be wear and tear after 1 month of purchasing? We had given a down payment of $7,000 so decided to leave it like that because we didn't have the money to have it fixed. 2nd month ac started blowing hot air, I called servicing again they said I had to take it in which I would have to leave there for a few days and was responsible for diagnostic fee plus another fee to fix it. This is the only reliable vehicle I have that I use on a daily for work so I decided to take it to a local shop instead, had it recharged and evac. 1 month later it stops working again, I took it to the local shop they checked it and told me more than likely it was compressor and was better to take it to where I purchased vehicle. I called servicing explained everything that was going on and what had been done and went to drop it off, all they did was recharge and evac and charged me $280 for that. 3 weeks after picking up vehicle ac stops working again! Then a week later it starts over heating. I took it in August 18 to have it checked, and they told me they think there is a problem with the engine, they have to take it out, have it inspected by kia ******** and then depending on what they say will I know if its covered under the extended ******** I had bought, if not I am responsible to pay $580 just for removing the engine not including the fee to have it fixed. I find this very unfair and frustrating because we are paying $556/month, made the sacrifice of buying a new vehicle so that we wouldn't be having any car trouble (at least not anytime soon) and within the 7 months of having our vehicle we have already had so much trouble with it. Plus all the money they want to charge.

  Business response

  09/06/2022

  We have called customer multiple times with no return call, trying to remedy the situation with customer. 

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sent request for a specific vehicle and requested one without add ons not yet delivered to dealer. Was told one was coming in so I passed on other dealers wanting add ons . When vehicle came in was told add ons would be added . I missed out on other deals because on this .

  Business response

  05/25/2022

  All vehicles at this point will have some sort accessories added. I will be willing to work with customer as my wife paid for accessories on her ********* when she purchased in February. We have products already paid for when inventory is inbound.

   

  *****************************

  Ancira Kia GM

  Customer response

  05/26/2022

  Complaint: 17240101
  
  I am rejecting this response because: it doesnt change the fact that I was mislead . Its also doesnt make sense that accessories are already paid before cars arrive. Also the fix of Im willing to work with sounds similar to being told that I could purchase a car without add.  ons 
  
  Regards,
  
  *******************

  Business response

  05/26/2022

  Reviewing the history I don't see where you were mislead and also not here to argue that fact. As of today we don't show any incoming Soul's for the next 30 days. When one arrives I am still willing to work with you. 

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 20, 2020 I had Ancira complete Coolant Flush on my vehicle that was advised according to *** ******** at ****** miles. I had the service completed for the total amount of $119.99 plus shop charge of $26.79 and sales tax in the amount of $9.90 for a total refund of $156.68 to have this service completed again due to Ancira's own statement that the service failed on March 10, 2022. At that time I have only ****** miles on my car. Which make it have only ***** miles on my car since the service?Ancira also completed said recall SC200PS on my car for engine repair/scope on same date. Because of the said failed completed service for June 20, 2020 I now do not trust that Ancira completed the recall correctly. The cost of have the recall checked again is the amount of $114.00 to have it checked so that I might have peace of mind now that the service was completed correctly. I contacted *** ********* also regarding this matter and they informed me that they did not have funds to cover this matter at this time. I suggested that they did not pay Ancira for the service so that I could take my car to another place for inspection and *** ********* did not want to do that either. As a consumer that has had problems with my *** 2015 and on the ***** website with 500 plus complaints regarding this vehicle how is it that no one is doing anything about this?

  Business response

  04/12/2022

  The service advisor unfortunately did not check the history when trying to sell the coolant service for the second time prematurely. We indeed do business properly however in this situation I would like to refund the cust the price of said coolant service.

   

  BR

  Customer response

  04/18/2022

  Complaint: 17006628
  
  I am rejecting this response because:

  I would like this $159.00 put back into my checking account please. It still does not make me rest easy knowing you supposedly check my engine for damage with a scope for a very serious recall on my car and my engine has a low growl noise in it never had before (reported knocking noise in my engine several times) *** your dealership did a computer update is all and it does not accelerate as it did. I am going again to have my oil checked to see if I am losing oil. If I am I want *** and the dealership to replace my engine as stated in their recall declaration to NHTSA. 

  
  Regards,
  
  ***************************

  Business response

  04/19/2022

  We will definitely honor the customer's request for a refund of $159. I would need to verify the mailing address so we can make sure the reimbursement check goes to the correct mailbox.  

  Customer response

  04/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

  8211 ************, **************************************** but wanted it put back on my debit card can that be done?

• Initial Complaint

  02/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My partner and I visited this KIA ********** to purchase a new vehicle. We visited the first time on 02/02/2022 and decided we were not ready. We visited a second time on 02/06/2022 after having multiple conversations with the salesman, ********************* via text. On this second visit, we were ready to move forward and purchase the vehicle. The salesman proceeded to gather all of our information, run our credit reports and have us waiting for about 1.5hours, to "finish the docs with finance manager." After the 1.5hrs, the sales manager proceeded to come and to tell us the car we were working on purchasing "just sold a few minutes ago." So I proceeded to ask how it sold if we were working on finance documents for it. He proceeded to tell us, "he didn't know but its no longer available and there is no additional cars they can sell us." I followed up by emailing the General Manager, *****************************. I asked in detail if there was a specific reason why the car was sold as we were preparing documents to purchase the car, he had no answer. The only explanation was that the ********** chose not to proceed with selling the vehicle to a same *** couple. After ***** conceded that there was no explanation, nor could he understand or clarify why the car was sold when we were in progress with paperwork, I advised I would be filing a complaint because in a vacuum of explanations- the discriminatory behavior is the only resulting factor they were unwilling to explain. Further he stated if I would not file a complaint, he would locate a vehicle promptly. Further echoing that they discriminated against us and were only going to make it right to prevent us bringing a complaint to the appropriate agencies involved. Finally, after reaching out multiple times following this incident, they listed a new car on their website but stated it was not available to sell to us. We have now inquired about it multiple times under pseudonyms and they are willing to sell it. But they refuse to sell us the

  Business response

  02/18/2022

  Im sorry that we couldnt come to an agreement on prices.  We strive to please every customer that walks through our door.  Currently with our lack of inventory due to manufacturer shortages, we are facing challenges when it comes to having what every customer wants every time.  Im happy to try to direct you to another dealership that might be able to fulfill your needs if that would help

  Customer response

  02/18/2022

  Complaint: 16774979
  
  I am rejecting this response because: it doesnt address the underlying issue. It was never a matter of price. It was a matter that they discriminated against us for being a same *** partnership and made a choice not to sell to us  
  
  Regards,
  
  *************************

  Business response

  02/21/2022

  Customer was offered a Forte to purchase in stock on 2/17/22, discrimination is false and far from the truth.   

  Customer response

  02/21/2022

  Complaint: 16774979
  
  I am rejecting this response because: they only offered a car after we reached out multiple times and threatened to file complaints about their discriminatory behavior. 
  
  Regards,
  
  *************************

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle to Ancira Kia for repairs due to flooding in my vehicle Oct 15, 2021. There have been issues between communications between my service advisor and insurance company in which I contacted both parties frequently to resolve. Parts have been ordered for my vehicle over 2 weeks ago, I continue to follow up with service department who tells me "they don't know" when parts will arrive. After being more persistent it was determined parts are arriving end of November and end of December and ordered overseas vs parts department looking in U.S. I asked about a loaner or rental vehicle since my vehicle is a 2020 and the vehicle will be in service and non driveable for over 30 days. The website shows that rental car options are available but I'm being told that due to Covid and dealership shortages there is nothing they can do and that the dealership doesn't provide loaners or cover rental vehicles. I was also told by my service advisor to call *** corporate directly to see if they can help?! So I've received confirmation of expected dates parts will arrive so I will be out of a vehicle for close to 3 months by the time parts arrive, not counting any unforeseen problems. Isn't it false advertising to post on web page rental car/loaner option for service but not provide it? There's no "policy" that says a loaner cannot he provided. One thing if a vehicle is in the shop.for the 30 days that I can get a rental covered with my auto insurance but if the repair of the vehicle is out of my control as far as parts and repair timeframe why can't a dealership offer customers a vehicle?

  Business response

  11/29/2021

  Customer has been updated as to the parts arrival dates *** has released them and should be here in the next few days I had the advisor contact her and provide a rental for this point until we install her new parts. Unfortunately *** and all manufactures have delays due to port entry issues at the boat shipping yards

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩