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Business Profile

Towing Company

Texas Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Texas Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Texas Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family has reached out do to damages caused by this company and we can't seem to get in contact with the manager. We call in the am the manager is always busy or away so we call later and he/she left for the day. They take our information to call us back but never do it's been about 2 weeks now. Today when we called I had a rude receptionist who was dismissive, agitated & argumentative rather than helpful or even concerned. She kept saying she didn't know anything that it's not her job , to leave a message but when she transferred me I wasn't able to as it would return my call back to her desk . After the 5th time trying to transfer me I asked for her managers name and she became even more agitated with the situation saying I was yelling. We just want to speak with someone who knows what's going on with our claim due to our vehicle not being mobile because of the damages caused.

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Texas Towing sent me to collections for a debt I legally did not owe. They never contacted me about the claimed debt prior to sending to collections, nor did their collections company contact me before filing a notice on my credit report. When I called Texas Towing to ask for more information, their agent "*****" hung up on me. I am now having to dispute a collections notice on my credit report due to their negligence and reckless disregard for Texas and Federal law. I sold a vehicle on June 10, 2024. In compliance with Texas law, I submitted an electronic vehicle transfer notification form on June 23, 2024. At some point before July 23, 2024, the new owner abandoned the vehicle on a public road. Texas Towing is contracted by the city of SA and ************ to tow vehicles for law enforcement (why they have this contract when they have a D- rating from BBB is beyond me). Texas Towing apparently towed the vehicle on July 23, 2024 and told the collection agency that I *** this debt. A simple 5 minute DMV search shows proof that I submitted the required transfer documentation to the state of Texas and by Texas law I am not financially responsible for this vehicle after June 10, 2024. This appears to be a willful and knowing violation of the fair credit reporting act (****) and complaints have been filed with the Texas Attorney General, the ********************* and the **********************************.

    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 9 2025 Texas Towing My car was impounded due to no insurance. Got my insurance and went to go pick up my Vehicle. when I arrived at the impound, they took me to my car and I could not believe my eyes when they told me thats your car. whole bumper had completely been ripped out. ************* did do an inventory on my whole vehicle stating that there were no damages, but when I ***** pick up my car, the whole bumper was completely ripped off. I have reached out to them multiple times and they said that the man that supposed to with this is never there. I have called at different hours, and he is never there. They said they would be calling me back multiple times and they have not called me back to fix the solution on the damages to my vehicle at this point, I dont know what to do.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother was in an accident on his way to the bank. A car stopped abruptly and he try to swerve but rear ended them. His air bags deployed but luckily he was mostly unharmed but shook up definitely. The police called a towing company contracted buy the City of ***********. They towed his car before he could get his belongings and valuables out of the car. When he showed up to the tow yard to junk his car, his deposit was missing. After asking the office about it, they gave him a portion but stole approximately $2000 from his deposit. These were tips he had made from working over 100 hours during thanksgiving. These people have given him the runaround as to where the rest of his cash is. They have knowingly stole from him and have not returned his money to him. There have been many others that have been in the same situation with this company. And the fact that the city employs them and that the police department called them to tow people is definitely problematic as well.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The towing company failed to write down my items in my car and then stole them. Texas towing at ************************************************************. The tow occurred at 6:00 am on May 14. I will provide the information in the attached.

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In a collision last Saturday that totaled my truck and set me to ER. No time to get anything out of my truck at that time. So I have no transportation, and need important papers and personal tools and belongings out of truck. This company refused to let family I sent there to collect my things. Because they say they are not on my insurance??? RU kidding me? JUST A WAY TO STEAL PEOPLES BELONGINGS AND ACCESS PERSONAL ID INFORMATION ! THEY NEED TO BE OUT OF BUSINESS. *************************** **********

      Business Response

      Date: 06/13/2024

      Just following the laws set by the State of Texas. We will release the car or personal property with proof of ownership of vehicle, or Insurance on the vehicle. 

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on my healthcare provider job and my car was towed on Sunday 3/19/2023 in the Humble area, ***** ********** Apartments. Towed by "********" Driver *************************** TDLR # ***, ************.The towing company "*********************, ************************************************************************** 77020-2030. They damaged my alignment on my car. It had to be repaired 3/29/2023 at the charge of $730.51. It still doesn't drive the same. I can't go over 70 miles per hour, as it shakes. Not sure how my car was towed my care four down, with a tow dolly, or with a car hauler. Please help!*****************

      Business Response

      Date: 04/11/2023

      you have the wrong company, we are in ***********. 

    • Initial Complaint

      Date:01/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 28, 2022 around 8:34 pm I got into an car accident and texas towing was dispatched to retrieve my vehicle. After signing off and PHYSICALLY handing the to the texas towing driver. My mom, wife, me and two police men witness my wife handing them the key. I get a phone call from an advisor at the dealership where my vehicle was dropped say they can't get into my car because they don't have the keys. This dealership has two locked drop boxes to put paper work and keys in after hours. Neither of them had my keys in the boxes. I am absolutely outraged that such a big towing company won't own up and help me get a replacement key for my car.

      Business Response

      Date: 03/17/2023

      we either leave keys in drop box of vehicle.

      Customer Answer

      Date: 03/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

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