Reviews

This profile includes reviews for Pure Energy Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pure Energy Inc

  231 E Rhapsody Dr San Antonio, TX 78216-3115

  
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  Pure Energy

  5714 40th St Lubbock, TX 79407

Review Details

• Review fromOliver Y

  Date: 05/23/2025

  2 stars
  I really wanted to have a great experience with Pure Energy. In the beginning, everything seemed fine my solar system worked well for a couple of years with no major issues. But once the cellular connection in the inverter started acting up earlier this year, things went downhill fast.I reached out for support, and at first, I was told the problem was due to cell towers in my area. That explanation didnt make sense, and honestly felt like they were just brushing me off. After some persistence, I did speak with someone who actually tried to help but the only solutions I was offered were: Buy a new WiFi Gateway from them (at my own cost) Pay for a technician to come run a cable from my modem to the inverter Contact the manufacturer myself for help None of this felt right. Why should I have to pay more or chase down fixes for something that should have been covered or better supported? The system was supposed to be reliable and backed by service. Instead, I feel like Ive been left hanging.Its frustrating to feel like once the sale is made, the support stops. I expected better, and I dont want others to go through the same headache. If youre considering Pure Energy, please think twice. Make sure you're working with a company that stands by their product after installation too not just when theyre trying to close the deal.

• Review fromBoruch N

  Date: 05/22/2025

  1 star
  They called me while I was in the hospital conning me to sign up, promising a rebate every 6 months of $200, and competitive supply charges, and that I can cancel anytime. However, when I received their confirmation letter in the mail, it said I will be charged almost 4x as much as conEd supply charges so I called them to verify and I learned that I am not expecting a $200 rebate rather it will be UP TO $200 which it is only a single months rebate of the highest bill from the last 6 months..so basically that means they charge almost 4x as much as only give back 1 of the 6 months overcharges. Needless to say I requested to cancel on the spot and when they tried to cancel I was told they couldnt even sign me up bec conEd rejected their attempt *** conEd!)

• Review fromVirginia H

  Date: 04/11/2025

  1 star
  This vile company called and harrassed my 96 year old mother completely confusing her. I called to cancel it and received nothing but a sales pitch again. It was revolting to deal with a accented person trying to force me to agree to allow my mother to do this when she did not want to . They tell you cancel anytime at no cost but they give you a hard time and keep you on the phine a long time trying to wear you down to agree, I am reporting them to the better business bureau as soon as I get off the phone with them. They are vile scammers and just a******* to deal with. They lie about everything.

  Pure Energy Inc

  Date: 04/12/2025

  We take this complaint seriously and do not tolerate aggressive sales tactics under any circumstances.

  Unfortunately, the complainant didnt include her mothers name or any identifying information, so were unable to confirm who was contacted or which *** was involved. Without that, its difficult to investigate or take corrective action.
  

  That said, weve flagged the phone number associated with this submission and paused any future outreach to it. If the complainant is willing to provide additional details, well review the call immediately and take any appropriate next steps.
  

  We regret any confusion or frustration this may have caused and are happy to resolve it directly.

• Review fromShelbi W

  Date: 03/14/2025

  1 star
  I bought my solars two years ago. At first I only had a $50 energy bill once every other month, but then my bill started going back up. I am currently paying two seperate energy bills. I saved no money and itlf anything, paying more for my energy bill. They also said that the rebate check was going to be $11,500, it ended up be $6200. When we called to ask why it wasn't as much as the told us, they didn't give us an answer. Don't get solars. Not worth the headache.

  Pure Energy Inc

  Date: 03/18/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns. Were sorry to hear that your experience hasnt met your expectations, and wed appreciate the opportunity to address your concerns directly.
  
  Regarding your energy bills, several factors can affect post-solar electricity costs, including seasonal energy usage, utility rate changes, and the balance between your systems production and household consumption. Wed be happy to review your systems performance and energy usage with you to ensure everything is functioning as expected.
  
  As for the rebate you mentioned, it sounds like youre referring to the federal Investment Tax Credit (***). The *** is a tax credit, not a rebate, and the final amount depends on various factors, including your total system cost and individual tax situation. While we provide estimates based on the tax credit guidelines at the time of sale, the actual amount you receive is determined when you file your taxes. We always encourage our customers to consult a qualified tax professional to understand how the *** applies to their unique circumstances, as tax benefits can vary.
  
  Our team is here to help. Please dont hesitate to reach out to our customer support team at ************** or [email protected] be happy to review your systems performance and answer any questions you may have.
  
  Sincerely,
  Pure Energy

• Review fromStephen E

  Date: 03/06/2025

  5 stars
  My experience with LightSkye energy and **** ****** has been first class. He is widely available to be contacted for any all questions you may have regarding your experience in going solar. Working with him directly, he has been very helpful. His assigned personnel for providing the necessary work to complete this solar project, I personally found them to be very knowledgeable and their work ethics from start to finish, to be performed in a manner that you would expect from their accomplished and personal expertise. No time wasted in their capabilities to perform. Having spent a lifetime myself undergoing contractual jobs, I know what to look for and observe during the process. His employees are very good at what they do, and have your interests in mind with your expectations to complete your solar project satisfactorily. I personally would contact them for any future electrical work that I would need help with, especially ******* ****** and his associate assistant. ******* *.

• Review fromSophia F

  Date: 02/18/2025

  1 star
  My experience with solar panels has been terrible, this company promised that my electric bill was suppose to be at least half of what I normally pay. Unfortunately, I have been paying the same and now I am stuck with panels that don't even work. I am not sure if they are just not being installed properly or what the deal is but they are not producing anything.

  Pure Energy Inc

  Date: 02/22/2025

  Dear Ms. *************** sincerely regret that your experience has not met expectations and appreciate the opportunity to address your concerns.
  

  Upon investigation, we found that the issue was caused by a malfunctioning inverter, which is manufactured by SolarEdge. As soon as this was identified, SolarEdge approved a replacement at no cost on February 1st. Once the new unit arrived, our team promptly installed italso at no ****** February 18th to minimize any downtime.
  

  Your system is now fully operational, with all panels reporting and producing as expected. While this was an unfortunate and isolated equipment issue, we understand the frustration it caused and appreciate your patience while we worked to resolve it. If you have any further concerns, our team is here to help at ************.
  

  Sincerely,

  Pure Energy

• Review fromJacob Y

  Date: 01/09/2025

  1 star
  **** ****** the manager for San Antonio building is stealing his **** deals and money! And taking advantage of new employees to benefit himself and steal the deals all for himself! This needs investigated and looked at immediately

• Review fromJustin C

  Date: 01/04/2025

  1 star
  Complete liars. Not only did this not reduce my electric bill. The customer service is horrible. I know my panels aren't producing anything and they still refuse to send a technician to at least look at it. It's a total scam! And I'm basically locked into another mortgage with nothing to show.

  Pure Energy Inc

  Date: 01/07/2025

  Dear Mr. *********************** you for sharing your concerns. We genuinely value your feedback and are committed to ensuring your satisfaction with both your solar system and our customer service.
  

  Weve reviewed your account and would like to address the issues you mentioned:

  
  System Performance: Based on monitoring through SolarEdge, your system is active and producing energy as expected. In 2024, your system produced approximately ****** kWh which exceeds the ****** kWh we estimated back in 2021. 

  
  Customer Service Contact: We reviewed our records and found no recent calls from your phone number ending in 8037 within the past year. Its possible there was a miscommunication or an incorrect number used. To ensure a direct line of communication moving forward, please contact us at ************, and our team will gladly assist you.

  
  Next Steps: To provide the best resolution, we will reach out to you directly to discuss your concerns. If you have a preferred time for us to contact you, please let us know.

  
  We take pride in supporting our customers and resolving any issues promptly. Please rest assured that we are here to help and are fully committed to addressing your concerns.

  
  Sincerely,
  

  Pure Energy

• Review fromBetty Z

  Date: 11/25/2024

  1 star
  This company does not fulfill its obligations. I have called on three different occasions to get my solar system scheduled to hook up my service and nothing yet. Every time I call I am given the run around and a promise to get a call back, nothing yet.

  Pure Energy Inc

  Date: 11/26/2024

  Dear *****,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delays youve experienced and deeply regret any inconvenience caused. We fully understand the importance of your solar system project and are committed to resolving this matter to your satisfaction.

  
  After carefully reviewing your account, we would like to provide a clear overview of the situation and outline the steps required to move forward.

  
  Project Timeline
  Your system was installed in the summer of 2021. However, the utility-required shutdown was not completed due to unavoidable delays, including weather and staff availability. Subsequently, during discussions with our Project Coordinator, you communicated your desire to cancel the project.
  

  Communication Efforts
  Our records show attempts to reconnect and discuss next steps through September 2022. Unfortunately, we did not receive a response during this period.
  

  Loan Status
  We understand your claim that the loan has been paid off, and we have contacted the finance company to confirm. Resolving this matter is critical, as the finance company reversed the funds in December 2021, meaning we have not received payment for the work completed.
  

  Next Steps
  Once the financing status is clarified, we will immediately proceed with resubmitting the required applications to the utility and city to finalize the activation of your system.

  
  We are eager to resolve this matter and ensure you can enjoy the full benefits of your solar system.

  Thank you for your patience and understanding as we work through these issues. We will provide you with an update as soon as possible.
  

  Sincerely,
  Pure Energy

• Review fromCharles P

  Date: 11/20/2024

  5 stars
  Pure Energy has been a great contractor for us. They communicate well and have gotten all of our solar installs done in a timely manner. They do quality work and do not skip steps. All of our customers have been highly satisfied. Would highly recommend for solar installs in and around *****!