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Business Profile

Restaurants

Taco Cabana Corporate Office

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Taco Cabana Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taco Cabana Corporate Office has 103 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, July 4th, I visited this Taco Cabana location via the drive-thru. After placing my order, I observed several serious food safety violations. The employee who took my payment proceeded to prepare food without changing his gloves, despite having just handled the cash register and other unsanitized surfaces.Additionally, the food preparation area appeared visibly unclean, and I witnessed staff using their hands and drink cups to scoop queso and serve it onto customers nachos, instead of using proper utensils.After observing these unsanitary practices, I immediately requested a refund. However, the manager on duty stated she did not know how to process a refund. I waited at the location for over an hour with no resolution and ultimately had to leave without receiving either my food or a refund.I later disputed the charge with my bank and made two attempts to contact Taco Cabanas corporate office, but have been unsuccessful as no one has responded to my ******** a longtime and loyal customer who frequents this location 34 times a week, I am extremely disappointed by how this situation was handled. I am requesting:A formal apology Restitution for the failed service and time lost I am seeking the BBBs assistance in helping resolve this matter, as my direct efforts to address it with Taco Cabana have gone unanswered.Thank you for your time and support.

      Business Response

      Date: 07/17/2025

      Good afternoon, 

      I do apologize you had a negative experience at one of our locations. Please reach out to us at ******************************************** and provide a picture of your receipt. From there, we can forward this information over to store leadership for review. Thank you. 

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my name is ****** and I purchase 2 combos and when I get home I received this in my tacos 3 pieces of carne guisda meat.. I called the restaurant were I got it and the manger was rude and said will not my fault and said thats what we are allowed to put in taco nothing more, then I proceed to tell her thats ridiculous no one should have to get off work and get food only to come home to this kind of food. She said not her problem and then I told her I was going to report cause I had pictures of the food she said I took Pictures also I said how they are in front of me. She then said whatever !!! And hung up on me!! I am very upset !!! And not happy at all. She is a manger at the ****, Texas location name is ******* or ***** she didnt want to say her name again. Here are the pictures of the food and receiptSent from my iPhone I would like feedback on this situation cause I am a ****** Customer to be treated like that especially after a long day at work. She should have approached the situation in a reasonable matter and not talk down to me and and Hang up on me that is not manger material or an education person at that.Thank you ****** ************ you can call me and leave a voicemail if I do not and we I would like to get a call back regarding this matter ASAP!!!

      Business Response

      Date: 07/09/2025

      Good morning, 

      I do apologize you were not happy with your purchase. Please reach out to us at ******************************************** with a picture of your receipt and we can further assist you. Thank you. 

    • Initial Complaint

      Date:07/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from a business that did not have any of the items I ordered, then they tell me they cannot refund me due to it being ordered by a third party. No customer service number, just a website survey with no way to get my money back.

      Business Response

      Date: 07/01/2025

      Good morning, 

      I do apologize your order this morning could not be made. I do show this online order has been refunded. A refund confirmation has been sent to your email. Please allow 2-3 business days for processing. Thank you. 

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the ********** location tc#***** Sunday June 15 2025 around 4:30 pm. When I first walked in there was no one at the counter and waited a good 3 to 4 mins then I yelled hello real loud and someone came to the front counter to help. She said they were short staffed. We ordered our food and got our cups and went to fill them. In the seating area the hot sauce station on had two sauces thats it. Nothing else! The floor was dirty, chips and food and trash on the floors. Even a puddle of water was on the floor by the drink machine ( the whole ceiling in that area was leaking and literally falling down). Major water damage to the ceiling! All the table tops were dirty and had not been cleaned. I had to clean off my own table to sit there. After our food came out we decided to go eat in our car because it was so dirty! This place was disgusting and should be closed down. I will not go there again!

      Business Response

      Date: 06/19/2025

      Good morning, 

      Thank you for reaching out and bringing this to our attention. I do apologize you did not have a pleasant experience with us. This information will be shared with the leadership at that location for review. If you have any additional information to share, please reach out to ************************************************************************. 

      Thank you

    • Initial Complaint

      Date:05/30/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect Order and Unwarranted Charges Dear Taco Cabana Cottonwood,I am writing to express my disappointment regarding a recent order I placed with your restaurant on 5/30/2025. Unfortunately, my experience was far from satisfactory due to several errors and unexpected charges.Firstly, I was charged for chicken fajitas that I did not order or receive. This is not only frustrating but also unacceptable, as it shows a lack of attention to detail and respect for your customers' time and ******** addition to the incorrect charges, the order itself was Dear [Restaurant Name] Team,I am writing to express my disappointment regarding a recent order I placed with your restaurant on [insert date]. Unfortunately, my experience was far from satisfactory due to several errors and unexpected charges.Firstly, I was charged for food items that I did not order or receive. This is not only frustrating but also unacceptable, as it shows a lack of attention to detail and respect for your customers' time and ******** addition to the incorrect charges, the order itself was wrong:I ordered a chicken quesadilla, but instead received a cold steak quesadilla.I also ordered breakfast tacos, but was given burritos instead that were also cold.These mistakes significantly affected my meal experience and reflect poorly on the level of service provided.I would appreciate it if you could look into this matter and issue a refund for the incorrect charges and items. I also hope steps will be taken to prevent such errors in the future.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,

      Business Response

      Date: 06/02/2025

      Good morning, 

      Thank you for reaching out. I do apologize that your order was incorrect. Which store location did you visit? I notice you have a New Mexico Address and all the locations in ********** are franchise locations and are not associated with Taco Cabana Corporate locations in Texas. Please let me know and if you did visit a NM location, I can provide you the contact information for the ************************************ location. 

    • Initial Complaint

      Date:05/29/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05-28-25 I placed an order at the toco cabana thats located in **********. on ***** pass dr,Once at the window I was refused service,and had something thrown into my face by the manager,,all this stemmed from him say I used inappropriate language wictch was WHAT the h*** was I doing at the drive through ,cause I asked what was on the receipt ,I want them reprimanded at once ,,,,,,this is something that Im gonna really push Ive been call lawyer all morning just to see if I can file for damages,witch are stress and anguish,,,,,,look at the recording and Im sure you will fire him

      Business Response

      Date: 05/29/2025

      Hello, 

      Thank you for reaching out and bringing this to our attention. I do apologize for the way you were treated by our staff in *******. Please reach out to us at ******************************************** with either a copy of a receipt or the time of your visit on 5/28 so management can investigate this incident further. Thank you. 

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order did not include most of my items. It was missing the large ****** *********, the ************** sour cream, and tacos. Resulted in over half of the order missing and still having to go out to dinner at a different location in order to be filled.

      Business Response

      Date: 03/21/2025

      Good morning,

      Thank you for reaching out. I do apologize items were missing from your order. I do see a partial refund was issued on 2/25/25. Please review your bank account as was refunded almost a month ago. Thank you. 

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The food is great. The location Manager ***** is not. This person does not understand customer "service".In response to an incorrect drive through order (2 tacos) they gave me 1 of the wrong type. The I went inside the store cashier got me two new tacos. The mistake I made was to ask for a refund as well - I had been there about 20 minutes.The manager ***** argued with me about the $4.27 refund. She finally refunded my money, walked up to my bag on the counter and took out one of my tacos, saying I had only paid for one taco, so I only get one. I was shocked. In fact, I paid for two tacos as I do almost every day. I have no idea what she was thinking. This was theft.***** became hostile and aggressive, and then refused to tell me her name, refused to give me franchise owner information or even the corporate guest relations number. She then disappeared into the back and would not come back out.This is the worst customer interaction I have ever had. I have attempted to contact the corporate guest relations team. I hope the reason I have not hear from them is because of the holidays.

      Business Response

      Date: 01/14/2025

      Good morning, 
      Thank you for bringing this to our attention. I do apologize that you were treated this way. Please send a photo of your receipt to ******************************************** so we can reach out to leadership at the location you visited and further assist you. Thank you. 

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to taco cabana at ***************************************************************************, I placed an order at the driver thru, the Manager handed me my big red, he didn't put the lid on correctly so the drink spilled all over the inside of my car, I asked the Manager for a new drink and he got mad and started cussing, he yelled you Fucken spilled the drink!!!! he was a total jerk , was unapologetic, was very unprofessional & standoffish, I asked for his name and he refused, he had a really bad ATTITUDE, he should appreciate that I went to his restaurant and show some GRATITUDE! I request to speak to the owner of this Taco Cabana or someone from the Corporate office!

      Business Response

      Date: 11/07/2024

      11/4- received complaint and escalated to the Operational Leadership Team for review, coaching and training of employees. 

      11/4- Reached out to Guest to apologized about the poor customer service and the lack of attention to detail. Left message.

      11/4- Leadership Team made contact with guest on appropriate resolution. 

       

      Customer Answer

      Date: 11/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/30/24 @ 4:11pm I went in to place an order for 3 beef tacos, ** quesadilla , plain fries, ************** medium pico and a nacho. We received our number and sat down waiting for our order. There were a Hispanic couple sitting and eating when we order and me and my son. Moments later an Hispanic family of 4 came in to order. As my son and I sat there waiting on our order, the family that came in after us began to receive their order as they were dinning in. I noticed it was taking a while so I asked the employee (*******) that took my order how much longer, by this time it was 4:50pm. She rushed to check and came out with my order at 4:55pm. I checked my order to make sure everything I paid for was in the bag. Low and behold I was missing the quesadilla and the medium pico. I went to the register and stood there another 5 to 6 min while your staff stood in the back playing as if they shouldn't be watching for customers are assisting the customers that were in your establishment. Another customer came in as I was standing there and he decided to leave because the wait was to long just to place an order. I noticed a young lady standing at the drive-though, I said excuse me twice no one answered. I repeated excuse me again , and the drive-though person YELLED at me and said I AM BUSY. I said excuse me!! She later to find out she is the person YOU hired to manage the store *********!! She WAS so Rude so so RUDE to me and then **** ( blonde head heavy set boy) comes from the kitchen to also argue with me and called me out of my name. I was the ONLY Black person in that store and I felt discriminated against and will absolutely take this complaints and treatment about your upper management level. I will make sure that her very poor customer service and **** never treat another person that visit that store in **** get the same rude and poor service that they offered. I have NEVER been so embarrassed in front of the people in the store and my son!!!

      Business Response

      Date: 11/10/2024

      10/31/2024-Received complaint from guest. Escalated the concerns with accuracy, customer service to the Operational Leadership team for further coaching/training of employees. 

      10/31/2024- Apologized to guest and confirmed that a refund had already been initiated for guest at the store level. 

    Taco Cabana Corporate Office is NOT a BBB Accredited Business.

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