ComplaintsforiHeartMedia, Inc.

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Initial Complaint
11/20/2023
Complaint Type:
Billing Issues
Status:
Unanswered
The business failed to respond to the dispute.
****************** cancelled my subscription saying none payment. I have proved to them twice now by this screeshot of my bank account that they are paid in full. Blogtalkradio has totally refused to deal with this situation. i want my account reinstated and a apology. *************************** name of blogtalkradio show ******'s World
Initial Complaint
10/04/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IHeartMedia added one of our corporate laptops to their MDM (mobile device management) solution on 9/28/23 and locked the laptop on 9/29/23. Several attempts have been made to engage with the company such as reaching out via their "contact us" link as well as calling their support line. In desperation, I even tried reaching out to some of their Tech staff directly. The email that they provide on the lock-screen bounces back emails that are external to iHeartMedia. This is a Mac that was bought new from a reputable vendor (CDW) and I have provided proof of ownership. Iheartmedia has never owned this laptop. All they would need to do to resolve the issue is confirm that the serial number of the Mac they have locked was never purchased by them. The process should only take someone five minutes. Once they confirm that the laptop was never theirs, it's a simple matter to remove it from their MDM. I am deeply disappointed at the lack of professionalism shown by iHeartMedia. We are now approaching a week of lost productivity with this laptop when simply engaging for a few minutes would resolve the issue.
Business response
10/12/2023
In no circumstances can the Macbook in question be unlocked. The device is registered in iHeartMedia's mobile device management. We suggest ***** reach out to their point of sale.
Customer response
10/13/2023
Complaint: 20695406

I am rejecting this response because:
Simply stating that you cannot remove this laptop from your mobile device management is not an answer. This laptop never belonged to you, so you had no right to enroll it in the first place. You can easily verify that this laptop never belonged to you by checking the serial number against your receipts.

Regards,

***********************
Initial Complaint
09/12/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
08/17/2023 POS ****** *iHeartMedia POS EFT RF#****** g.co/helppay# CA CARD#****-$10.81 I Don't have a ****** pay account or use ****** pay. I never purchased anything from IHeartMedia. This looks like it may be a subscription charge. I never subscribed to anything from IHeartMedia. No phone number to call to correct problem. Says to go to a ****** Pay account that doesn't exist. No way to resolve issue. It is only $10.81. But it takes hundreds of dollars of my time to fix the problem. There is not place for me to go to fix the problem. The real problem here is they do the ** charge to 100 million people, at $10 a month. That is a billion dollars in fraudulent income a month. That is the real issue. These people are evil. Yes, its the individual amount, but it is what they are stealing worldwide.
Business response
09/15/2023
Spoke to Will via phone today who advised me that he has been able to cancel subscription and resolve his issue. He also provided feedback on making the process for canceling subscription easier by including a phone number to reach a live representative. We do have a **** number which can be accessed via help.iheart.com however we understand that it may not be easily accessible outside of our help page and do value the feedback. If ******* needs to reach out to us again for any assistance he reach us by phone at **************** M-F 9am to 5pm EST
-*****
Initial Complaint
08/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
iheart media is erroneously demanding I pay them for $1500 approximately that I do not owe them. I agreed to a one time payment of around $800 and now they re chasing me down and using a credit collection agency for the above mentioned sum. The sales person I worked with, *************************** knows this but refuses to acknowledge it. I feel like I am being extorted at this point. I am a small business owner and don't have the time or resources to fight them on this. They will most certainly point to an email I sent that was taken out of context. I know what I agreed to and so does *****.
Business response
08/25/2023
We are currently investigating this for *** and requesting an extension on the deadline.
Customer response
08/28/2023
Complaint: 20491313

I am rejecting this response because: they have had ample time to respond to me. I only contacted the BBB because its been nearly 2 months and I cant get this resolved with the local sales rep. *** told me she would resolve it and I still am getting told I have to pay for something ***** knows I never agreed to.

Regards,

*******************
Business response
09/01/2023
Thank you for your patience as I investigated this for us. It looks like the proposed agreement detailed in an email conversation with *************************************** which ******************* agreed, states the charge for the services are as follows: $792/month for November-January. If ******************* can demonstrate this was not the agreed terms I can continue to look into the investigation and get the statement adjusted.
Customer response
09/01/2023
Complaint: 20491313

I am rejecting this response because: I have spoken to ***** ad nauseam about this already. I understand what you have but it was either a miscommunication between her and I or outright dishonesty on her part. She and a colleague of hers sat in my office and we discussed clearly a trial run of $800 for a month as it was all I could afford at the time. I clearly recall saying I can't do $2500-$3000 which what was originally proposed. She said fine, lets try a month and see the results. I paid for that already and got zero return on that investment if that matters to anyone at all.
If you guys want to shake me down for another **** dollars that I never agreed to have at it. ***** clearly knows what was discussed and then told me on a phone call in July she would get this taken care of for me since we didn't agree to this. So why am I being harassed? If she was going to take care of it, this should be resolved. She has now lied to me twice. Wonderful employees you have there at your company.
So I will ask one more time, please stop harassing me for something I never agreed to. This is the worst customer experience I have ever experienced.

Regards,

*******************
Business response
09/01/2023
I understand **************** and I'm working internally to see if there is anything that can be done.
Customer response
09/01/2023
Complaint: 20491313

I am rejecting this response because:
It is appreciated. If only ***** would acknowledge this we could all be done and move on. I can be reached at ************ if you would like to discuss further with me.

Regards,

*******************
Business response
10/03/2023
Our internal team has confirmed charges have been cleared and 3rd party collection has been stopped/closed. I appreciate ***'s patience throughout this process. If he has any additional questions or concerns about the charges he can reach out to me, *****. He can follow up on the ticket at any time or call our department at ************** and ask for me.
Initial Complaint
08/02/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I won on this radio station twice in the month of June 2023. After I emailed so many times, I finally got a hold of a person. I asked about my concert tickets I won since June. They told me that Im not qualified to win due to I just won a different prize within a month. However their rules on their site states, a person can win up to 3 times in a month. Now Im not getting a response after I point it out to them. I requested to email me that states otherwise. Pls help me claim my prizes.
Business response
08/07/2023
Upon reviewing *****'s complaint we have confirmed that our contest rules & terms for winnings state the following: For local sweepstakes/contests, an individual may only once (1) every seven (7) days. The winnings were on 6/6 & 6/8 which are two days apart, automatically disqualifying her for the second prize. The station did give ***** an option of which prize she wanted and ***** chose the Universal Studios tickets. The prize was then picked up/ claimed. Please note that any attempts to reach out to our staff via their personal accounts can be considered harassment and will be treated as such.
Initial Complaint
02/27/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
At 7:50 am on Monday Feb. 27, 2023 an iHeart radio station, Big Dog ***** out of ********, ** ran a station identifier that joked about "Weed" and "Bongs". This is at a time of morning when kids are on their way to school. My six year old heard the broadcast and immediately asked what's weed and bongs? I called the station and sent an email complaining that the time frame for this to air in wholly inappropriate. I received a response for the programming director that said that I should listen to a different station instead of seeing what the issue is. I have tried reaching out to iHeart directly but can chat with a bot. I am furious.
Business response
03/01/2023
After reviewing ****** complaint, we're sorry the ad was received as offensive. This is never the intention. We have a large listener base and try to cater to everyone's interests. If the ad becomes repetitive, we encourage **** to send a message to ******************** so we can investigate.
Initial Complaint
02/21/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Harrasment
Business response
03/06/2023
To help resolve or investigate ******'s complaint we will need more information.
Initial Complaint
02/02/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Nov 10th 2022 I won a gift card. Over a week later (Nov 19th) they requested my mailing address to mail out the prize saying that it'll be mailed out the following week. On Dec 13th no prize had been received in the mail and I contacted them, they said that they would double check. Two weeks later (Dec 28th), still no prized received in the mail and contact them again. Their response was "Are you sure!? We mailed it out and haven't had anything bounce back". They also doubled check my mailing address which was correct, no response back from this conversation. On Jan 6th 2023 they respond saying that it was sent out and that they'll track down another prize and "mail it". I message iheart station ***** on Jan 26th 2023 again to say I'm still waiting for the prize in the mail and they respond by saying just come down to the radio station and pick up the prize. I can't pick up the prize as the prize pick up hours are ****pm Mon-Fri only, I work during those hours. I ask for them to please mail another prize out as I'm unable to pick due to work. I messaged them again (1/27/2022) to please mail the prize, No response after they read my messages. (on IG you can see that they read it). It's been almost 3 months and I'm tired of the run around already.
Business response
03/01/2023
We ask for this to be extended as we're working with the local station to resolve *****'s issue. Our help team will reach out to keep *****, updated.
Customer response
03/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has sent me 3 coupons and have stated that they have resent my prize on 2/21/2023 which I should have received by now. I am satisfied with the businesses response in trying to clear this matter.

Regards,

***************************
Initial Complaint
11/28/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I attempted to pay my radio ad fee using the company's online payment system. I tried 3 times with the sales **** ***** Cartoon, on the phone with me, and all 3 times it said there was an error - before the transaction ever reached a point of confirmation. ***** told me to try a different payment system, and that one worked. Three days later, I noticed that the 3 erroneous transaction attempts went through in my bank account - almost $7500.00 of unauthorized charges! I contacted ***** immediately, and sent the receipts for all the transactions like he requested. He stated that the funds would be refunded to my account - however, it could take up to 4 weeks! It has been over 4 weeks now, and after multiple attempts to contact the company and speak verbally with someone other than *****, I have been unable to do so, and have not received my funds back. His assurances and the confirmation number I was given do not mean very much to me at this point. He is also becoming more difficult to contact. I have never heard of a refund taking so long. I have contacted my bank and attorney as well, who say the same.
Business response
12/05/2022
Hello **************,
We apologize for how long it took to get you the refund. ***** worked with **************** to get your refund check cut. Delivery is expected on Tuesday, December 6 before 4:30pm and you can follow along using the ***** tracking number ************. Thank you for reaching out and letting us know about this delay. Please contact us anytime at ******************** if there's ever anything we can do to assist.
Have a fantastic day!
Initial Complaint
11/15/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am having $10.76 debited from my checking account monthly. I have not subscribed or ordering anything from ************ 11/9, 10/11. I would like this cancelled and the 2 amounts refunded. I don't even know what this is for.
Business response
11/15/2022
Got it, thanks! Well reach out to the consumer today and help refund their account.

~***
Customer response
11/15/2022
Complaint: 18403806

I am rejecting this response because:

Regards,

*******************************
Customer response
12/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Iheart credited my account for the two deductions. Hopefully, that is the end of the deductions.
Thanks you and Iheart!

Regards,

*******************************

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