Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BIRDY PROPERTIES IS THE WORSE PLACE TO RENT OR DO ANY BUSINESS WITH THEM IF YOU SEE THAT RUN THE OTHER WAY.IF ONLY I READ ALL THE HORRIBLE COMMENTS BEFORE I RENTED FROM TGEM.I RENTED/ STAYED AT THIS H*** OF A HOUSE BECASE I NEEDED MY KI D TO GRADUATE FROM THIS HIGH SCHOOL.EVEN THOUGH I PAID MY RENT ON TIME THEY TREATED ME AS IF I AM CRIMINAL.ESPECIALLY **** LEVERNS .

  Business Response

  Date: 05/21/2025

  Thank you for your feedback. We are genuinely sorry to hear that your experience with Birdy Properties did not meet your expectations. At Birdy Properties, we strive to treat all residents with respect and professionalism, and we take all concerns seriously. We would like the opportunity to speak with you directly to better understand your experience. If you are open to further discussion, please contact our office at ************.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this Birdy Property in March of 2020 during the pandemic so it was definitely during a time where options were limited and the world was on lock down. My previous landlord was selling the home which is the ONLY reason I was moving! During my 5 year tenancy here, there were HARSH foundation issues, normal maintenance issues and a PLETHORA of AC issues. There were also mandatory 6 month inspections REQUIRED to inventory the home to assure the home was in good livable / reasonable conditions. These inspections were so detailed they'd inform if a door k*** was loose or a light bulb needed to be replaced! Why weren't EXCESSIVE WEAR & TEAR NOTED IN THOSE 5 YEARS? WHY WAS I CONTINIOUSLY OFFERED TO RENEW MY LEASE EVERY YEAR? Fast forward January of 2025 it was time to notify if I was going to renew my lease or move out. I had until January 31st 2025 to notify of my decision, however I was receiving emails on weekly basis from different personnel with "reminders" as if I'd forgotten, it was mid January at this point. I wasn't sure if I was going to renew or move out yet which is what I told them which LEGALLY I had until the end of the month. Suddenly the same day I received "Landlord's intent to not renew" notice in my portal as a "precautionary measure" . I've rented many years, I've never ever heard of this process! It was MID JANUARY! I felt something was unethical and in that moment I immediately decided to give notice and not renew my lease as I have children and would not comprise my family's livelihood. Birdy still wanted me to remain a tenant.Upon moveout -3-31-25 they filed a claim with Rhino for excessive wear and tear OVER $4,400 which is FALSE! THEN emailed me with an additional balance of $779.75. Charging for yard replenishing which the SEVERE foundation issues caused poor drainage, disruption in the soil and unhealthy grass! Doors not locking cracks in the walls and throughout the home. on 4-29-25 I responded to their email, no reply.

  Business Response

  Date: 05/21/2025

  Thank you for taking the time to share your concerns. Were sorry to hear that your experience with Birdy Properties did not meet your expectations. We appreciate your tenancy over the past five years and value the opportunity to provide clarification regarding your lease and move-out process.
  At the start of your lease, you opted into a security deposit alternative through Rhino. As your lease approached renewal, we notified you that the ***** policy could no longer be renewed. We offered the option to renew your lease by transitioning to a traditional security deposit. Due to the timing of the rhino policy expiration, a Landlords Intent to Not Renew notice was necessary to send to you. This was a precautionary step and did not restrict your ability to renew the lease.
  Following your move-out on March 31, 2025, a final walkthrough of the property was conducted. The corresponding photos were shared with you and used to support the claim submitted to Rhino. If you wish to dispute any charges associated with that claim, we encourage you to reach out to Rhino directly..
  In addition to the Rhino claim, you do owe Birdy Properties $779.75 based on remaining charges not covered under the policy. If you wish to dispute this balance please email us with supporting documentation. 

  Customer Answer

  Date: 05/21/2025

  Complaint: 23330374
  
  I am rejecting this response because:

   

  There's inaccuracies. I'm aware of the ending of the Rhino policy however I still had until the end of the month to pay the deposit if I chose to stay. Birdy properties lied to Rhino in A LOT  of things they've already adjusted the claim 60% & still investigating. Why would they want me to renew my lease with excessive wear and tear? What management company would want a tenant to stay at a property they're  tearing up? I'd just had inspection in December of 2024. They lied about carpet cleaning and a host of other things I've provided receipts for. 
  
  Regards,
  
  Miquana ********

   

  
  
  Regards,
  
  Miquana ********

  Business Response

  Date: 05/21/2025

  That is correct you had until the end of the month to make a decision and it was a precautionary notice that was explained in the email sent. Please note that we provided all the necessary documentation to ***** in support of the claim. ***** conducted their own review based on the evidence submitted and approved the claims accordingly. 

  Customer Answer

  Date: 05/21/2025

  Complaint: 23330374
  
  I am rejecting this response because:
  

  Again, no one will answer the question of the excessive wear and tear. This was never in any of my inspection reports over the 5 year tenure. So again, my question is why wasnt excessive wear and tear a question in my December 2024 inspection? I was offered lease renewal as well, but upon move out SUDDENLY  there's excessive wear and tear. These things dont appear over night especially when there are MANDATORY inspections done twice a year. It speaks frivolous claims. The only things I will attest to as an HONEST  TENANT would be bathroom 2 towel bar, master bath soap dish that was left on tile that just need to be peeled off and the screen over the stove. The house was completely cleaned and emptied. I have video and witnesses as well. Charging for reseeding and replanting of a yard in a home with MAJOR foundation issues that prevented the grass from growing is frivolous.  There's never been ANY notation of a PLANT missing until I moved out! That plant in the front yard has been gone in fact when we had the snow storm in 2021 I believe.  Normal wear and tear, yes not excessive.  I paid twice  a year to have the carpet cleaned and provided Rhino all those receipts. Birdy lied and said the carpet wasn't cleaned. I emailed ******** those receipts on 3-31-25 as well . I was an EXCELLENT  tenant paid on time and Birdy NEVER had any issues with me, this is definitely bad business!
  Regards,
  
  Miquana ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very sad that even after all these one star reviews the company still does what it does. I have rented twice from them the first time I was blindsided, had I known I wouldn't have rented the second time from them. They claimed I had excessive wear and tear, every time an inspection was done quarterly, I would tell them about the foundation shifting causing the cracks on the walls. When I moved out, they sent all the "excessive damages" to Rhino. In which I had to make payment plans or else they turn you over to collections in 10 days. The second home, had over 10 work orders. the most dangerous being gas leaks, all this was caused due to their technicians did not inspect the home properly. When I moved into the second home, there was trash all over the backyard, the grass was tall. Issues like, water leaks busting the kitchen walls, water leaks through the bathtub, the stove caught on fire, even the fire department stated gas lines were cut under the stove top. Flooring was not taken care of as it was supposed to be before the move in. Carpets were stained and now they're saying it was us who caused the damages "excessive damages". with the gas leaks their contractor were upset because I contacted *** to come turn off the gas. They did not care about our safety. There was smell of mold all they did put a piece of plywood under the sink over the mold. I had to make a decision for my family and we moved out.

  Business Response

  Date: 12/18/2024

  Dear ********, 
  You moved into ***************************************** on February ******* and moved out with no prior notice on Saturday October 5,****.
  We completed a full prior to move in report February 10, ****. During the report, our team member tested all appliances and documented everything in detail to ensure the home was in proper condition before you moved in.
  You requested before moving in to have the lawn mowed and the bubbling vinyl flooring in the kitchen looked at. Our team informed you we wouldnt be able to complete this before you moved in and assured you we would complete it in a timely manner after your move in date. The front lawn was mowed on Saturday February 17th and they were not able to complete the backyard as you placed a lock on the gate and they arranged another time directly with the you  to come back out. The flooring vendor checked on the bubbling of the vinyl on March 1,****. 
  I have outlined each concern exactly as you described. 
  1st work order reported on 3/9/**** Vinyl Lifting - You reported 
  We are still in the process of moving from our old home. On March 1st the vendor the landlord sent for the vinyl floor said he couldnt do anything about the bubbles under the vinyl. Today are were still getting situated the vinyl starts lifting. I ask to fix this floor properly and professional.
  On 3/13/**** the team installed new vinyl plank in the kitchen, entry and repaired the subfloor in the kitchen.
  2nd work order reported on 3/8/**** Water Leak - You reported When using the shower water leaks through the wall causing the floors to get wet. The faucet also leaks a lot of water and you can hear it through the kitchen wall as well. This was repaired on 3/12/**** Removed copper line leaking for tub/shower diverter and repaired with new 1/2 inch copper line and installed new diverter. Ran water to test and there are no leaks. On 3/19/**** The team sent a plumber to fix the drywall damage from the leak. They installed new wood, new drywall, taped, floated, sanded, textured and painted. 
  3rd work order reported on 3/14/**** Gas Leak - You  reported First time cooking on the stove and caught fire under the stove top. K**** melted called ********* and stated possible gas leak. Someone needs to come look make sure the stove is connected right. ********* turned off gas, I dont feel safe cooking for my family. SAFD case #****-0308986 On 3/20/**** Our plumber replaced the gas valve and supply line. They alerted our team that the stove needed to be replaced as well. 
  4th On 3/28/**** the old stove was hauled off and a new one was installed. 
  5th  work order reported on 5/6/**** Exhaust Fan - You reported The current house we live in does not have an exhaust fan and every now and then a musty smell is present. I have to clean with bleach and pinesol to make it go away. Installing an exhaust fan was not approved by the owner and you were sent a message on 5/30/**** from ***** *****, our Maintenance Manager.
  6th work order report on 6/30/**** Growth - You  reported A few weeks ago I submitted a meld for moisture in the bathroom since theres not an exhaust system. Birdy properties decline the work order. Now here we are with mold under the sink and the strong smell. Its also traveling to the sink in the kitchen. I have small kids and would hate for my kids to get sick since their bedrooms are close to the bathroom. on 7/26/**** The brown spots were removed and sprayed, prime and painted along with an exhaust fan installed with a new switch.
  7th work order report on 7/9/**** Leak - You reported Theirs is a leak coming from under the house. In the back room. On 7/12/**** our plumber informed us that upon arrival and inspection of the wet spot on the carpet by the rear door appears to be dog pee. There is no plumbing in this area. Air conditioning is a window unit and drains at the exterior. 
  Our team addressed all reported requests promptly and did complete a thorough report before you moved in. 
  We understand these unexpected issues caused concern and inconvenience and our team strives to address and resolve them as quickly and thoroughly as possible, with the property owners approval.
  The property owner agreed to an early termination of the lease and did not hold you accountable for the remainder of the lease agreement. He also credited you $117.45 for the October prorated rent , prorated pet admin fee $8.10 for October, $50 toward the resident benefit package and an additional $537 toward repairs leaving you with a zero balance due. 
  We received your dispute for the security deposit itemization on 12/3/**** and the team will respond back to you directly.
  
  

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple issues and concerns starting with the most recent from being charged 219dollars for January 19-Feb 16 and 148 for feb 17 to march 31 which I left a month early and the only thing I left in was the refrigerator for march. Keep in mind I work three jobs and only go home to sleep and I was never home, plus my apartments space is 236sq feet so no electric bill should be that high for a studio that small. I have pictures of proof for this and I can provide a current electrical bill at my current apartment which is twice the size of the studio I rented from Birdy Also I had maintainance issues in the pas such as pmi never fixing the issue with us getting no hot water and wanting us to trouble shoot it because if we didnt we would get billed if a plumber came out to fix it which is a big safety hazard because if an inexperienced non licensed person does something wrong and hot water splashes on the person face them guess what? Birdy has a lawsuit now. I have pictures of that as well During the summer I had a power outage and my fuse box to turn the power back on is next door in another units apartments, they are never home I got lucky and got them to flip the power in when the neighbor got home I bug issue as well was Birdy threatening to make me change the ac filter on an air conditioner they had there which I dont mind changing but the one problem with that is their maintenance person put the ac flush against the wall prevent access to remove the filter since its on the side against the wall The summer I had only that small 500btu air conditioner and requested another due to how hot and poor the insulation is. They did not approve of that until September pretty much when the summer was over with.I am seeking help especially with the over charge of electricity and worried they will keep all my deposit which was 1530. This place has been crooked and Im seeking help.

  Business Response

  Date: 04/09/2024

  Good Afternoon ********************,
  I want to inform you that the electricity bills for the periods of 1/19-2/16 and 2/17-3/11 have been revised and reduced to $77.02 and $48.73. Birdy Properties as the property management company its our procedure to seek approval from the property owner for all maintenance requests submitted. We reported and addressed each maintenance request you submitted to us. Upon reviewing our communications, I noted some challenges in scheduling appointments with you. Additionally, there were instances where you requested the cancellation of certain maintenance requests, opting to address them post-move-out. Your Security deposit itemization has been completed and emailed to you. 

  Regards,

  ************************;

  *****************************************

  ************

  
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Paid $1500 to get "into" the company for enhanced customer service.2. Accountant made multiple accounting errors that cost me over $500, accountant is not a licensed accountant.3. Per the contract they were supposed to keep my house listed until 30 January, they blocked off my entire calendar for the month of January resulting in loss of revenue/income.4. Was charged erroneously 2x for lawncare, took 4+ weeks to get resolved. Emailed first follow-up to phone call 24 October, 2nd follow up 4 Nov, third follow up 15 Nov. Resolved 17 Nov.5. NEST thermostat went offline, emailed 6 December, field tech sent out after another email 6 Dec on 12 Dec, did not do anything, emailed 13 Dec, 14 Dec, 2 January and never got resolved with this PM.6. Once my new PM did a walkthrough of my home I saw photos and there was no final cleaning guests left their clothes in closets, furniture was misplaced, some furniture broken and some items destroyed. I texted on Friday 11 Feb, no response. I texted Saturday 12 Feb "would you like to see pictures? Did they even clean after the last guest? Because I got charged for it." The response was "Sure, if it didn't get cleaned after the last guest, we'll be glad to have them go over and get it made ready". They did nothing so I texted again on Tuesday 14 Feb, then a "Who is this?" text and he blocked me after I told him they did not fix the issue and said I had no respect for him being with a client after I called a total of 3 times in the morning (he keeps his phone on DND) and 3 times in the afternoon on the 14th. I called once Saturday but he never picked up. 7. Failed to inform me that my water heater was broken, leaking in my garage (thankfully mine was not in my house and did not ruin my floors costing thousands in damages).8. They said they did a cleaning and the pictures they sent of "proof" were exactly the pictures I sent to them that this was not cleaned properly or "made ready" even after sending them photos for reference.

  Business Response

  Date: 02/21/2023

  1. This is the required funds to get a STR property on the market, we made special adjustments to our normal process to accommodate the fact that you were in desperate need of our services and got your home on the market and live faster than normal.

  2. You were paid the correct amount of monies due, each and every month we managed the property.  We do not claim, nor are we required, to have a CPA on staff.

  3. Owner communicated that she wanted the house taken off as soon as possible, which is what we did.

  4. Statements are produced monthly and all corrections to this account were made in an appropriate time.

  5. HVAC certified technician checked the thermostat twice, both times he determined that the unit was online and working correctly.  The issue was that the Owner could not access on her phone, which she needed to be on the same network to reconnect. 

  6. A cleaning was done after the last guest had departed.********* has proof. 

  7. We had no knowledge of a broken water heater, no guest complaint, no issue ever found by out staff.

  8. We had the property cleaned again on 14 Feb 2023 and we sent updated photos of the cleaning.

  Customer Answer

  Date: 02/21/2023

  Complaint: 19404079
  
  I am rejecting this response because:
  

  1. There were no "special adjustments" made nor was anything "faster than normal", I initially reached out to them on 4 May 22, signed the management agreement 20 May 22 and wired the $1500.00 on 8 June. I let them know that I had already had a tenant in place until 8 July so there was no "desperate need of service" or need to get my home on the market "faster than normal". The home was not live until Saturday 17 September. 

  2. To this day I am still due the following (this was emailed to me on 17 February from *******************************, the unlicensed accounting manager whose husband is the CEO):

  "******,
  
  The Profit and Loss
  
  The correct numbers are:
  Gross Rental Income:  $3,607.72 (This is the amount on your 1099-Misc, which is correct)
  Money from Owner: $1,500.00
  
  Management Fees paid: $901.93
  Tech Fees paid: $120.00
  Work Completed by ** Personnel $30.00
  Photo Shoot $200.00
  Host Service Fees paid: $122.93
  Initial Cleaning: $200.00
  Initial Expenses $1,500.00
  
  Total paid to you $1,967.14plus $65.72=$2,032.86
  
  We owe you $65.72 and this has been paid by ACH today.

  Regards,

  *******************************"

  3. I communicated with them that I was terminating my contract, 3 January they told me they received the notice and that "I've asked my Team to block all the dates on the calendar after 1 February, and to render a final accounting" ********************************

  4. Would be happy to provide all statements if possible.

  5. HVAC certified technician did not determine that unit was online, the issue was that myself could not access the **** due to it being offline for the first time since January 2021. New PM company found a new and separate wifi connection that was setup to the house that the "cleaning team" failed to clean or notify myself, the owner about.

  6. Final cleaning was not done, even upon 14 February "cleaning" the photos sent over still had guest clothes in the closet and furniture mis-placed and outdoor furniture broken.

  7. No knowledge of a broken water heater due to no technicians or cleaning crew completing thorough cleaning or final walkthrough of the home. Had ************** done their job and fulfilled their contract they would have noticed a major leak in the home. There is really no excuse for this at all, I have photos of this as well. The photos they provided (3 to be exact) did not show any progress or changes. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2 I arrived at the home that I had leased the end of December. I have an email from the property rental employee stating that the lockbox would be left with a key to the house in it. Upon arriving the lockbox had been removed. I called maintenance several times. I also contacted a number of staff with the rental company. Since it was January 2 everyone was on a holiday. I had a U-Haul in the driveway that I had to unload that day. After about an hour and a half I did hear from a representative from the company. She did text me and tell me that they would pay for a locksmith. The locksmith charge $500 to let me into the house. The next day, on January 3, I received an email from the property rental company stating that they had found a lockbox and taken a picture of it on the house. The lockbox was not there the day before. I believe they put it on today and took a picture of it and now they are saying they will not pay for the locksmith.

  Business Response

  Date: 01/20/2023

  The tenant, *************, advised the leasing team she would not be physically moving into the property until the 2nd or 3rd of January. We made a note in our system for our ************* Members NOT to remove the lockbox until after those dates. On the morning of Monday, January 2, 2023, ************* called our emergency Maintenance line as our office was closed due to it being a Federal Holiday in order to let them know there were no keys on the property. They suggested she call a locksmith. I received the text message from ************* at 11:09 AM stating she could not find the keys and I called to apologize if someone had removed the lockbox. I wanted to explain the situation and remind her of how I made a note in our system as well as I attempted to offer to go to the property with keys from the office to unlock the house myself. However, ************* did not give me the chance to offer some form of resolution because she interrupted me and stated she was there with a locksmith and did not have time to discuss the matter with me so she would just send me the bill for the locksmith. I apologized once more for the inconvenience that the lockbox was removed and let her know I would send the invoice to our VP of Support and our Accounting teams. In my original email to *************, I let her know the lockbox would be on either the front door or the exterior faucet of the house. We also send a lockbox email with a photo of where the lockbox is located when they move in. Because it was a Federal Holiday and offices were closed, I could not reach our *************s team to ask if they had accidentally removed the lockbox. I let her know in my response to her on January 3, 2023, that our VP wanted to indeed make sure the lockbox had actually been removed from the property prior to issuing a refund of $500. The lockbox was never removed from the property and returned, as ************* was accusing us of doing. The ************* Member who was responsible for checking to see if the lockbox had been removed does not know how lockboxes lock and unlock and has never been trained to do so. Once our *************s Manager explained to ************* that the lockbox could not have been removed, ************* proceeded to send me another text message on January 3 at 1:01 PM stating, "OK, so this is ridiculous. I went through h*** yesterday trying to get a locksmith here and there was no key. Now there's a lockbox today and y'all are saying you won't pay for it? I'm sure someone doesn't want to be in trouble for having removed it, but bringing it back today and saying it was here all along is really dishonest." We have yet to be provided with the copy of the key that the tenant made. Please let me know if any further photo evidence is needed as there are additional emails, but unfortunately, I was only allowed to attach 4 documents. Thank you!

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience. We moved in at the end of July and moved out of the house we were renting October 31st (only 90 days in) due to Service Member Relief Act and they preceded to file a claim for excessive wear and tear in total of $1,025 with our Rhino policy. We took our own pictures that prove otherwise because we knew they were going to try this. Now they do not want to return phone calls so were wanting to take legal action. It is really sad how they tried to take advantage of this situation and upcharge things that were either there or broken before we leased. I assure theres no way a cleaning fee on a home that was cleaned was not $300. They charged for things we supposedly left behind but those were items that were there when we moved in. Had we thrown those items away or taken them, Im sure they still wouldve charged us. We placed items on the curb for bulk trash day, and they charged us another fee because they took it upon themselves to remove. They also charged an inspection fee when an inspection was done while we were still living in the home. We have all our pictures and documentation.

  Business Response

  Date: 11/18/2022

  The tenants have  Rhino policy in lieu of conventional security deposit which is the reason the dispute needs to go to Rhino and their policy with them. We are the ones submitting the claim but tenants owe Rhino this money not Birdy Properties.

  The average for cleaning in the ******************* with a professional company starts $300- $800 depending home condition and sq footage. The tenants were given the option of cleaning with one of our preferred vendors before moving out ( stipulated on their lease attaching the addendum where this is stated) but they didn't submit an invoice from a preferred vendor when turning in keys back to us. I have added Addendum A and highlighted where this is stipulated and tenants signature. 

   

  The standard ***** lease stipulates all trash and items left behind by tenants need to be removed from property before tenants move out. The items left outside can cause HOA violations, city violations and neighbor complaints. 

   

  Lastly is the inspection fee stipulated again in Addendum A stipulates that Re-Inspection Fee in the amount of $95.00 related to the inspection of the work performed to remedy such condition will be charged to tenants. I added the addendum highlighted and signed by tenants. 

  Please let us know if you have any additional questions or concerns. 

   

   

   

  Customer Answer

  Date: 11/18/2022

  Complaint: 18431684
  
  I am rejecting this response because:This property was not professionally cleaned before we moved in. My husband and I went there on day of move in just to clean! Again, trash was left out for trash day and bulk trash day. The paint on the walls were already not maintained and disfigured. When we inquired about it, we were told birdy reached out to the property owner about them repainting and the property owner did not want to repaint. Paint was uneven, splotchy and even on the ceilings there were colors not supposed to be there. They charged for yard lamps and the lights on the fence when that wasnt ours and was there upon move in along with plungers and toilet bowl cleaners, cleaning supplies in the garage (including a mop and bucket), paint and cleaning supplies underneath the kitchen sink. This isnt the first time weve had an issue where theyve tried pinning something on us. Theres a utility sink in the pantry that has paint splotches all on the inside of it, was that way before we moved in. They came and did their inspection and we explained that to them only for them to again send us documentation that we needed to have it fixed. We had to literally call them repeatedly for days just to get someone on the phone to explain that whole situation and how it was not our responsibility to fix if it was that way prior to us moving in. They also claimed to have fixed 16 holes on one wall! Theres no way and the only wall that couldve even remotely had that many holes in it would be the kitchen wall which had spice racks on it that were there prior to us moving in! Another ridiculous charge was a battery charge for a ceiling fan remote that we never used cause we could not get it to work period. Also explained that to them when they came for inspection. The lady who inspected attempted to use it and couldnt get it to work either. It turned on way after she left. I feel as if all of this is in retaliation with us using the Service Member Relief Act because they also called my husbands leadership asking all sorts of questions in which they called him asking him why he didnt just submit his orders in which he did. We werent there long and the time we were, we were nothing short of amazing tenants and took great care of that property as if it were our own. 
  This has everything to do and shows the un professionalism of birdy properties as well for even trying to over charge and file such an outrageous claim knowing they can because it is through Rhino.
  Regards,
  
  *************************

  Business Response

  Date: 11/18/2022

  Tell us why here...1. Complaint about property not being clean before tenant moved in attaching cleaning receipt and prior to move in report to show state of property. Inventory and condition form doesn't mention anything about home being dirty or trash being present. 
  2. Drywall hole dispute I added a document comparing description and pictures before/after please notate this pictures come from the report also included here and are date/time stamped. I am also attaching the inventory and condition form submitted from tenants and you can notate no room had the note of having 16 + holes. 
  3. Batteries if you refer to your signed lease page 8 paragraph 17 (4) it stated the following: Tenants expense to supply and replace all light bulb fluorescent bulbs, batteries for smoke alarms, carbon monoxide detectors, garage door openers, ceiling fan remotes, and other devices (sorry couldn't attach more documents to this dispute)
  4. Discrimination felt by tenant because of the service member relief act - ************ is Veteran owned and proud. The founder ******************************* was  Chief Master Sergeant in the Air Force, ******************************* is retired Air Force, ******************************* is disabled retired Air Force member. We live in a military city so we have a lot of military moves and we deal with this in a regular basis. We needed to gather the complete information required to let you out of the lease and all the information we required was legally obtained and is information we can ask for. 
  Let me know if you need more documentation or have any questions.
  
  Thanks and have a great weekend!

  Customer Answer

  Date: 11/18/2022

  Complaint: 18431684
  
  I am rejecting this response because:I already attached said inventory sheet. Again I will say theres no one wall that has 16 holes in it unless it is that spice rack wall in the kitchen you are referring to in which was installed before we even got there. Things underneath the kitchen sink and other cleaning supplies were already there along with the plungers and toilet brushes and the boxes above the refrigerator containing vivant equipment that wasnt ours and belongs to the owner of the house! I still stand by the charges being outrageous when again the things that were charged for werent ours and if we must proceed with further legal action we will because it seems you stand by these ridiculous charges and yet no one has reached out with a phone call after the numerous times weve called and left voicemails. Some way to treat fellow active duty members and veterans. This isnt it. No way $1,000 plus is it either when the pictures Ive attached speak for itself when it comes to the condition we left the house in. If you got charged said $300 to clean an already clean house you were sadly ripped off. 
  
  Regards,
  
  *************************

  Business Response

  Date: 11/21/2022

  The room in question for the 16 nail holes is the office I am attaching a document with the before/after pictures from original report they are time stamped and date stamped.

   

  The list of prior tenant repairs was sent to ******* on Friday I am attaching it here there is several repairs 

  Cleaning, coordination fee and inspection fee are stipulated in Addendum A which tenant signed. 

   

  The tenant wants to discuss the repairs by phone but her dispute is with ***** as they are ones that are charging her. All our charges were done accordingly to the lease and addendums tenant signed. We are confifent if we go to court all our charges will stand as we have lease addendum and picture evidence to back us up. 

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent through PMI Birdy Properties, in June 2022 they entered my apartment for an inspection where i pointed out maintenance needs. They than began to message me continuously about me repairing things in my apartment. I brought to their attention the maintenance i needed first. Its now September ******************************************************************************************** At least three windows need to be fixed. I am not the only tenant to complain of maintenance issues not being addressed in a timely manner.

  Business Response

  Date: 10/07/2022

  Hello,

   

  We opened a new work order and the windows were fixed and marked completed October 5th, at 10:27AM
  by TexCal Construction LLC

   

  Let me know if you need anything else.

   

  Thanks!

   

  Customer Answer

  Date: 10/07/2022

  Complaint: 18134575
  
  I am rejecting this response because: It took 4 months to complete this request. Im not paying any extra money to birdy properties regarding any window units or blinds. The energy cost, insect repellent cost, cleaning costs.  In lease agreement it states maintenance repairs are to be completed in timely manner. Not done timely, thats not mentioning the filth and glass outside. 
  Regards,
  
  ***********************************

  Business Response

  Date: 10/07/2022

  The tenant did not submit the maintenance request by writing which is stipulated on her lease as soon as we heard about it we opened the request in Sept 12. Tenant is refusing to replace blinds that the broke during their tenancy. That is ok but this will be charged against their Rhino when they move out. No charges have been done toward her in her account just the reminder of changing broken blinds if they wish to do so now. No other charges have been charged to her account. 

  Customer Answer

  Date: 10/10/2022

  Complaint: 18134575
  
  I am rejecting this response because: Birdy Property came in June one the 29th, to view the apartment. I reported the windows on that day to the employee. He made note of the windows. Birdy Property then began to continuously message me about my blinds. I told them I wanted my windows fixed first, it then took 4 months to have them fixed. No I didnt refuse anything. Birdy Properties failed to repair maintenance in a timely manner. I have proof of all conversations. 
  
  Regards,
  
  ***********************************

  Customer Answer

  Date: 10/10/2022

  Complaint: 18134575
  
  I am rejecting this response because:

  I am rejecting this response because: Birdy Property came in June one the 29th, to view the apartment. I reported the windows on that day to the employee. He made note of the windows. Birdy Property then began to continuously message me about my blinds. I told them I wanted my windows fixed first, it then took 4 months to have them fixed. No I didnt refuse anything. Birdy Properties failed to repair maintenance in a timely manner. I have proof of all conversations. 
  
  Regards,
  
  ***********************************

  Business Response

  Date: 10/11/2022

  The tenant did state in the report that windows needed sealing but the windows were working and locking.

   

  Tenant has stipulated on the lease that maintenance needs to be done in writing either making a meld, emailing ************************************** or calling our 24/7 live line. She did neither of those. In a meld opened to have her replace broken blinds (in writing) she asked if we could seal the windows and then we opened the meld. This melds for tenants resp are not checked on a daily basis creating a delay in the creation of the work order. 

   

  The blinds meld was created July 12th

  Tenant first finally put in writing the request for sealing windows on August 5th

  We answered August 11th if she would like us to open a meld 

  Tenant answered yes she would 

  Meld was opened for windows to be sealed Sept 12. 

  Work was completed Oct 5th

   

  Tenant had called maintenance and created melds before for maintenance requests unsure why she didn't call or open one for this issue. 

  Customer Answer

  Date: 10/12/2022

  Complaint: 18134575
  
  I am rejecting this response because: So there is no point to your employees entering my apartment and inspecting my apartment? I am expected to up hold my end of a lease where you are not? Lease agreement states you are to handle maintenance requests in a timely manner, your employee told me he would report it. Then you offered to make a meld when i asked why nothing was done. Im not giving your business any money regarding windows unless im reimbursed for any costs i spent in the four months it took for you to seal them. I happily agreed to change the blinds before it took so long. *** tried addressing other issues with Birdy Properties regarding the building they tell me cant be done through meld, which havent been addressed in weeks. Birdy Properties does not tend to their buildings. There is currently trash and glass all over the property never mind the infestations and cop visits. Im asking for settlement on blinds. 
  
  Regards,
  
  ***********************************