Business ProfileforAbout Australia

My sister and I utilized the services of About Australia to plan a trip to Australia. We booked the airfare and hotels with them on April 5, 2022. On June 9, 2022 we purchased a "Tours and Transfers" package to include transportation to and from all hotels and airports within Australia. We were scheduled to leave for Australia on November 6. About Australia sent us our final itinerary and all documents on November 2, 2022 (after multiple phone calls requesting it, even though it was to be sent several weeks in advance). When reviewing the itinerary and documents, I noticed that transportation was no longer included from the **************** to our ******** hotel. I called About Australia to inquire, and the person who answered the phone, *********, told me its because the service only ran on a certain schedule and it was much later than when we arrived. I asked for a refund and she said she would forward that request. Upon arrival, I had to pay $70 (Australia) for my transportation from airport to hotel. Later in the trip, our transportation from ****** hotel to ************** did not arrive, despite confirming the day before. I paid $90 (Australia) for this taxi ride. Once back home on November 18, I e-mailed my contact, ******************************* to request reimbursement for these fees I had to pay myself. No response. I sent a follow up e-mail on November 28. No response. I sent another e-mail to ********* and her associate, ************************* on December 9. No response. I sent a follow up e-mail on December 20, to which ******* said she put this on the list for the accounts manager to refund. There has been no refund. I sent additional follow up e-mails on December 28 and again on January 10 with no response and no refund.