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Business ProfileforNadine West, Inc.
Current Alerts For This Business
BBB files indicate Nadine West has a pattern of complaints and customer reviews alleging consumers return unwanted or unordered items within the required time frame and are offered store credits toward future purchases, rather than their requested refunds. Consumers also allege they receive items after cancelling their subscriptions and Nadine West fails to issue refunds after the return of those items.
In July 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 5150 Broadway St. #500, San Antonio, TX 78209
- BBB File Opened:
- 10/24/2016
- Years in Business:
- 12
- Business Started:
- 5/16/2012
- Business Incorporated:
- 8/11/2014
- Type of Entity:
- Corporation
- Business Management
- Mr. Ben Munoz III, Director
- Ms. Hayley Sharp, Project Manager
- Contact Information
Principal
- Mr. Ben Munoz III, Director
Customer Contact
- Ms. Hayley Sharp, Project Manager
Customer Complaints
1,490 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
759 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Billie L
05/07/2024
Nadine West, Inc. Response
05/08/2024
Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear about your experience with our service. We strive to provide quality styling options at fair prices, and it's disheartening to learn that we fell short of your expectations.
I understand your frustration regarding the items you received not meeting your expectations in terms of both quality and value. Our aim is always to ensure customer satisfaction, and I regret that we were unable to achieve that in your case.
Regarding your return and cancellation, I apologize for any confusion or inconvenience caused. We do have specific guidelines regarding returns and refunds, but I acknowledge that there may have been a misunderstanding in your situation. Your satisfaction is important to us, and I assure you that we take feedback like yours seriously in order to continually improve our service.
I would like to personally address your concerns and work towards finding a resolution that you are satisfied with. Please expect an email from me with the subject line "Message from Nadine West - BBB Complaint", or if you prefer, you can contact me directly at *************************************.
Once again, I apologize for any inconvenience this may have caused you, and I appreciate your patience and understanding as we work to make things right.
Best regards,
Ecclesiastes
Nadine West Resolution Specialist
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