Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the time I bought my 2019 hyundai ******, approximately three years ago, I purchased an extended warranty after being told it would cover any problems I had with the engine. The dealership is refusing to honor the warranty, now claiming that it only covers problems with the rods.

  Business Response

  Date: 05/24/2025

  The engine warranty extension and coverage from the manufacturer is only the rod bearing failure. We contacted the extended warranty and are waiting for response. The exhaust valves are leaking and the intake cam is separating from the ***** Once we have more information from the extended warranty we can relay this to the customer. We are honoring the customer purchased warranty contract but are waiting response. The failure of this engine is not part of the Hyundai Manufactured Warranty. There has been no refusal of service, and we strive to help every consumer. 

  Customer Answer

  Date: 05/27/2025

  Complaint: 23367057
  
  I am rejecting this response because:

  Business spent weeks denying service and claiming that there was no extended warranty. Any other characterization is false.
  
  Regards,
  
  ****** ******-*******

  Business Response

  Date: 05/27/2025

   

   

    yes we have been in contact with your extended warranty company but like we mention we need to provide them with proof of maintenance oil changes mostly do you have any type of proof of maintenance you can provide 

  so can forward to them problem were having is carfax is showing only one oil change since time of purchase. 

  thanks

  **** Melchor 

  General Manager 

  Red McCombs Hyundai 

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The vehicle had a smell that felt like smoker, but after asking the sales *** and the use auto Sales manager, we were confirmed this was not due to the car being a smoker car but just other smells. T After the detailing services company did all the work, they confirmed the smell WAS DUE TO BEING A SMOKER CAR, showing us cigarette burns on the side of a seat and finding ashes in the middle of the front seats. 2. The car started to making a heavy clank noise and the front right brake system was burning brake and the smell was pretty heavy. After this I contacted the dealership (Used auto sales manager) and they towed the vehicle to their location.3. The "low tire pressure" light was on and also ***orted. Used auto sales manager got back and said that the car didn't have any issues... BUT 4. A bad TPS sensor was being ***laced, after saying nothing was wrong with the low tire pressure light being on 5. The right Strut is making a noise, most likely to being uneven, but the used cars sales manager continues to argue back that as of now there's nothing wrong with the noise (which is the first reason why I contacted him in the first place!!) and that they don't need to fix anything. 6. The last non-sense we are dealing with is that the used auto sales manager is upset because he had to spend money on towing the car to their location, and that because I stated my concern was an issue with the gearbox and/or brakes, and that wasn't the true issue, they weren't fixing anything else because he already paid for the towing the car back and since those 2 things I mentioned (gearbox and brakes) were in good shape they wouldn't fix the Strut or check anything else. This is disappointing, we are overly-concerned with the vehicle we purchased from this dealership (which they said multiple times it was in perfect condition) and now my sister, a recent graduate from college, has to face with financial burden due to a bad due-diligence from the dealerships personnel.

  Business Response

  Date: 05/12/2025

  Hello ***** it is my understanding that we have the vehicle here currently and i have ok'd my service department to take care of the necessary repairs and ensure vehicle is driving properly. My management team seems to be in contact and compliant to your request not sure where the disconnect is. Please let me know if this is not being handled and we will be in contact and make sure you are being taken care of. 

  Customer Answer

  Date: 05/20/2025

  Complaint: 23308112
  
  I am rejecting this response because: the strong smell of SMOKER it is still pretty heavy, we have spent +$300 after the initial detail to try and get this out. We were lied when asked about the smell and were told 100% it was not from a smoker, but it was... disappointing experience and I continue to deal with this every single day, despite raising my concerns, nobody cared when I showed up to the dealership last Friday to pickup the car after fixing the mechanical problems... we were told by the sales person that it might have been a mistake from his end due to having "issues" with his nose and smelling odors... not acceptable and professional at all.
  
  Regards,
  
  *****************

  Business Response

  Date: 05/22/2025

   

  sorry to hear this...we towed your vehicle at no expense to you from ****** based on you feeling uncomfortable with road noise which is no problem since was pretty recent purchase.

  and after reinspecting vehicle found one potentially bad strut and TPS light which is tire pressure sensor and out of courtesy we replaced both items... in regards to smell nothing was mentioned 

  at time of sale I spoke to **** used car manager who you have been in talks with at this point there is nothing else we can do,

   

   

  Best regards 

  **** Melchor 

  General Manager 

   

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in April 2nd to buy a pre-owned 2015 **** a6, my seller was *****, he made the selling process very quick and easy for us, I got inspection done on the car before it was officially handed off to us, and was told that the inspection came back clean and there was no issues with the car. I drove the car 300 miles and I now have a check engine light caused by Thermostat and HP Fuel Pump, I watched ******* videos and realized its something I could change myself, but I tried reaching out to ***** for help and the technicians at the dealership are not able to do the work on my car because of the make and model. I drove the vehicle for 100 more miles and later also got a ********* Level light on my car, which indicates either a really bad oil leak, or I was handed the vehicle to me with no oil, which can be really dangerous for the engine as it can potentially overheat, and also lead to other faults, like a faulty thermostat and faulty high pressure fuel pump.

  Business Response

  Date: 04/28/2025

  Hello Mr ******** we have been very responsive and willing to help you out with this concern. We have also in fact taken this car to **** and had them complete a multi point inspection and complete a recall they mentioned cleared the lights. We will take an additional look at the car in hopes of finding a resolution. Thank you for your comprehension. 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2013 ***** ****** has a recall, and extended warranty and they denied replacing the motor.

  Business Response

  Date: 12/17/2024

   

    very sorry to hear Mr. ******* allow me to look into on why coverage was denied 

  Customer Answer

  Date: 12/21/2024

  Complaint: 22694807
  
  I am rejecting this response because: the business has agreed to look into the issue. If when the business gets back to me with a better response and/or a resolution to the complaint, I will then decide on further action.

                          Thank you for all your help and support 
  
  Regards,
  
  ***** *******

  Business Response

  Date: 12/23/2024

  
  Unfortunately Warranty coverage was denied due to lack of maintenance can you provide maintenance history

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in last week because the check engine light came on. The originally told me it would take 3-5 business days just to diagnose my car. Less than 24 hrs later I received a call that my car was ready for pick up and there was nothing wrong. Last night my car broke down on the side of the road. The Hyundai dealerships is not taking accountability nor wanting to fix the problem that they failed to repair in the first place.

  Business Response

  Date: 09/04/2024

   

    our service manager has been in contact until this new problem occurred which we think is one of her fuel injectors. please ask her if she can take *******'s call our service manager.

  because she hung up him when he called her last. we are more than willing to help but need to schedule her in order to assist.

   

  thanks

  ***********************

  Operation Manager 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had an extremely disappointing experience at Red McCombs Hyundai Northwest. Despite being assured that the used car I purchased for $9900 on May 14th was in perfect condition with all necessary replacements completed, within a week of driving it (from June 1st to June 6th), the vehicle broke down twice due to severe engine overheating issues. These critical problems were conveniently omitted at the time of sale, suggesting that the dealership was fully aware but chose not to disclose them.My attempts to address these issues with the dealership were met with evasion and avoidance. . However, despite waiting for more than a day, I have yet to receive any meaningful response, leaving me stranded with a defective vehicle and a significant financial burden.Furthermore, after just one week of driving, the car has already been to the mechanic twice, yet they have been unable to resolve the problem. Despite spending approximately $3000 on fixing and covering associated costs, the issues persist.The lack of integrity and accountability displayed by Red McCombs Hyundai Northwest is utterly disgraceful. Their deceptive practices not only jeopardized my safety but also caused immense frustration and inconvenience. The business has not taken any action to resolve the problem other than avoiding me when I attempt to contact them.I urge anyone considering purchasing a used car to avoid this dealership at all costs. Their blatant disregard for customer satisfaction and their willingness to prioritize profit over honesty make them entirely unreliable and unworthy of your business.In conclusion, if you prioritize transparency, integrity, and peace of mind when purchasing a vehicle, I strongly advise looking elsewhere. Red McCombs Hyundai Northwest has proven themselves to be untrustworthy and should be avoided. Save yourself the trouble and find a dealership that values honesty and prioritizes the customer's interests.

  Business Response

  Date: 06/14/2024

   

  Im sorry to hear youre having Mechanical issues please allow me to investigate so can further assist.

   

  Best regards 

  ***********************

  General Manager 

   

   

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my 2021 Genesis **** to the McCombs Northwest Hyundai/Genesis dealership on Nov. 29, 2023 for several items to be addressed: front driver-side ****************** recall issue, rear passenger-side tire leaking air, diagnose intermittent 'check engine' indicator appearing, and routine maintenance/service.When I dropped off my car at the Hyundai service area, I was greeted by employee ** who provided me a loaner vehicle (Genesis **** and indicated the work would be about 1-2 weeks.Three weeks later and having heard nothing from the dealership, I called and left messages on Dec. 18, 2023 for the ************* to call me with a status update. Late Dec. 18, employee RR called me to indicate his mechanic was on vacation and due back on dec. 20. RR reported the headlight and recall issues had been addressed and that they just needed to diagnose the 'check engine' light and do the service.No one ever called me back with any update. So, I called the ************* on Dec. 22 to get an update. NO one ever answered in the ************* I left a message in RR's voice mail requesting a return call. No one ever called me back.I called again to the ************* on Dec. 26 and left voice message for an update and/or to request my vehicle to be returned. No one ever called me back. I called late in the afternoon of Dec. 26 and finally had the phone answered by a live person - ***. She placed me on hold for about 6-7 minutes and came back to report the recall had been done but the headlight needed a part and she had no other information. I asked to speak with service manager RR - she indicated she would have him call me. I even asked that someone in a supervisory role over RR call me - she said that would happen. NO one ever called me back. I called several times the morning of Dec. 27. Again, no one answered the phones but I did get the voicemail for employee ** and left him a message to call me back with an update. Why will this dealership not give me any info?

  Business Response

  Date: 12/27/2023

   

   

   this will address immediately our service manager will be calling you here shortly.

   

  thanks,

  Raul 

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was  provided with a status update on the vehicle by an employee from the service ******* which is all I ever wanted, an honest update about my vehicle after a month of it being in their possession.  I also received an apology, which is also appreciated.

  
  Regards,
  *************************

  Customer Answer

  Date: 01/03/2024

  Complaint: 21060530
  
  I am rejecting this response because:
  

  While the dealer service manager did call me and apologize, they have continued to hold my vehicle. On Dec. 17 I was told by employee ** that the vehicle would be ready on Thursday, Dec. 18. Then, I never heard back from them, despite repeated calls and messages.

   

  Even after the service manager called to apologize after my initial BBB report, they went right back to ignoring calls and not providing truthful information about the status of my vehicle.

   

  This dealerships service ***** is unresponsive and unprofessional.

   

  They have excessive open tickets for repairs/jobs - over 60 according to the service manager. 

  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2023 hyundai palisade into the service center on 9.11.2023. The communication about what is going on with my vehicle is unacceptable. I have not spoken to the service advisor because no one will call me back.. I have called and left messages with the service center and they only tell me that the person assigned to my case can help me, that there is very little detail in the computer. I have called multiple times for service with no return call back. I spoke to a general manager, ******, on 12.12.2023 (after leaving 2 messages) and he assured me someone would contact me. I called and left a message for him again but no return call. I finally called again 12.21.2023 and asked to speak to the customer general manager and after several minutes on hold, they put me through to his voicemail. I left a message. My vehicle has been with them for over 100 days and I still don't know what they have done to fix the problems I took it in for.

  Business Response

  Date: 12/26/2023

   

      I was informed Friday by our service manager that your vehicle should be ready this coming thursday... but will verify to insure and again forgive the delay.  

   

    thanks,

  *********************;

  Customer Answer

  Date: 01/04/2024

  Complaint: 21043492
  
  I am rejecting this response because: i have not heard back from the company after this reply. I am requesting copies of the service times/days and work done to my vehicle. 
  
  Regards,
  
  *************************

  Business Response

  Date: 01/04/2024

   

   

   

       just want to clarify you have not heard from anyone in service? 

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28th 2023, my car was taken to this dealership because I needed a replacement key. I was quoted one price on the phone and then another price when walking in. They told me it would take 3 days for the key to be ready. Over the next week I tried calling everyday after the 3 days were up and was hung up on, ignored, or left on hold. I had a friend go up there for me as I live out of town and they told him they had messed up and ordered the wrong key and it would be another few days. I still couldnt get ahold of anyone after leaving countless messages. Finally on December 7th a lady calls me to collect payment and its yet another price, all going up. I tried to contact the general manager and nothing, no return call at all. This business jacks up pricing and makes no effort to correct their mess **** I was overcharged for a key and labor. It is absolutely insane that they can have someones car for that long and not answer a single phone call or return one of the many messages left just simply asking for an update. So shady

  Business Response

  Date: 12/12/2023

   

   

     we were very sorry to hear this.. this definitely news to me I will get with service manager and parts manager in most cases there is additional cost associated with key that is usually programming key?

  but will look into and see if there is anything that can be done. 

   

  thanks,

  *********************;

  General Manager 

   

  Customer Answer

  Date: 12/12/2023

  Complaint: 20994636
  
  I am rejecting this response because:

  if a business is going to be handling someones vehicle, they need to have a process in place for reliable communication and at the very least honoring a price given. If you arent sure of a price then say that or give a range. If a client is trying to get ahold of you for a week and cant get an answer from anyone about whats going on with their car it is incredibly unprofessional. Having to send a third party in to get answers about my vehicle and then still being told different things is ridiculous.   
  
  Regards,
  
  ***********************

  Business Response

  Date: 12/13/2023

   

   

    I have reviewed your ticket the key fob alone was $432.71 plus key for $95 and Labor for $195.in light of this we are willing to reimburse $95 and the labor of $195. plus additional $100.dollars for the inconvenience totaling $390

  can have service manager reach out and begin the process of reimbursement. 

   

  thanks,

  ***********************

  General Manager 

   

   

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

   

  Customer Answer

  Date: 01/12/2024

  Complaint: 20994636
  
  I am rejecting this response because:
  I had filed a previous complaint against this business; and the general manager had reached out to make it right. However, the resolution he offered never happened. I was ghosted, and I tried many times to contact the business and left voicemails but never heard back. Truly truly baffled.
  Regards,
  
  ***********************

  Business Response

  Date: 07/25/2024

  We will be mailing out a check to ************* .as soon as possible

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been almost a month since I picked up my vehicle from your shop for a service campaign engine replacement. Unfortunately, since then, I have encountered new mechanical issues. I have attempted to contact ** through texts, but his response only mentioned meeting the promised deadline. Additionally, my attempts to reach ******************************* have gone unanswered, as have my emails to the General Manager. I am truly disappointed with the ****************** and believe that the General Manager should be informed about this situation. It is crucial that my vehicle is repaired correctly without any *******, as I have experienced in the past. Furthermore, I encountered an unfortunate breakdown shortly after picking up the car, resulting in a lengthy wait for assistance. The car is currently facing multiple issues, including a weak AC, non-functioning cooling seats, rough engine idling, blown stereo speakers, and an intermittent honking/beeping sound. I am extremely frustrated with the current situation and simply desire to have my car fixed properly.

  Business Response

  Date: 08/28/2023

   

   very sorry to hear please allow me some time to look into and further address.

  thank you,

  *********************;

  General Manager 

  Red McCombs Hyundai