Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was able to find a used Honda Civic at Hill Country Honda. I told the salesman that Im an out-of-state cash buyer and was provided with a quote with an out-the-door price of $30,252.95 after taxes and dealers fees. He assured me that since I was paying with a cashiers check that there would be no hard pull on my credit. So far so good. Upon arrival at the dealer I found the car with hail damages and dirty. The salesman promised to have it fixed while I waited and finalized the deal with finance. To my surprise the finance manager increased the price by about $1,600, citing my local taxes are high. I told him the price I pay is the amount quoted and theres no way I was going to pay the extra amount and began to leave the dealership. Then the salesman offered to settle in the middle. Already annoyed, but didnt want to fly home empty-handed we agreed on a new OTD price of $30,721.29 which was $468.34 higher than the quote.Three weeks later, still on my 30-day temporary tag, I found an Application for Texas Title and/or Registration document in the paperwork! I checked with Nevada DMV and to my horror they have no records of any registration. So I texted the salesman and got no response. It is now two days later and Im wondering what the heck happened. If indeed the dealer is registering my car in the state of *****, where is my plate and title being sent to? I dont even live in ***** and if they are being sent to the dealership I hope at least they will send them to me but what a scammy operation they run. According to the purchase order I paid $3,550.39 in taxes to ****** but on the Application for Texas Title and/or Registration document I paid $1,659.06 in taxes to *****. What happened to the difference? It doesnt look good for Country Hill Honda because apparently they pocketed it. Hill Country Honda owes me the license plate, title, and $1,891.33. I'm very upset with this buying experience. The level of dishonesty is unbelievable.

  Business Response

  Date: 07/31/2025

  Thank you for bringing this to our attention. We escalated your case to the appropriate department to resolve. If there is anything still outstanding, please let us know.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe Hill Country Honda knowingly and intentionally overcharged my elderly parents (both in their 70s)for a used vehicle. The car was sold for nearly $12,000, when its actually worth around $5,000. This kind of price gouging is unethical, possibly fraudulent, and deeply troubling.Despite raising our concerns promptly and with documentation, the dealership refused to offer any remedy or even acknowledge wrongdoing. Their indifference was alarming.Sales representative ******** ******** was involved in the sale and demonstrated either willful dishonesty or complete incompetence. The dealerships refusal to correct this situation raises serious concerns about its business practices.This complaint is being submitted in hopes that the BBB will investigate. I also plan to explore additional legal avenues if this situation is not addressed appropriately. Consumers, especially seniors, deserve to be treated fairly.There are dozens of reputable dealerships in the area, go anywhere else. Do not let Hill Country Honda take advantage of you or your loved ones.

  Business Response

  Date: 07/18/2025

  Thank you for bringing this concern to our attention. We take all customer feedback seriously and are especially committed to treating senior customers with fairness and respect.

  At this time, we are unable to identify the specific vehicle or transaction based on the details provided in the complaint. In order to fully investigate and respond appropriately, we kindly ask that you or your parents contact us directly at ************** with additional details such as the vehicles VIN, date of purchase, or the name on the contract.

  Our pre-owned vehicle pricing is based on a variety of market factors, including condition, mileage, availability, and third-party valuation tools. We aim to price vehicles competitively and transparently, and we encourage all customers to review this information prior to making a purchase.

  We remain committed to ethical business practices and are willing to review the transaction once we have the necessary information.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TOLD NOTHING but LIES Recently bought a used car from sales associate, ****** ******, and was assured the car was in perfect working order/condition and that it was covered by a 3-month/3000-mile full coverage warranty to ease my mind (their finance person also confirmed this 3 mo/3k mile warranty) but after buying the car and taking it to my local dealer (for a recall part that needed to be replaced) they informed me that the water pump and also the oil cooler were both leaking and needed to be replaced (over $8000 in repairs) mind you this is less than a week of owning this car I called ****** about this issue (asking about their warranty on this recent purchase) and he told me he mistakenly told me that it was a full coverage warranty but instead it only covered the drivetrain and because neither of those issues were a drivetrain issue there was nothing they could do (so essentially it seems to me that he and the finance guy lied to me about my warranty in order to sweeten the deal on the car, hoping nothing would be found wrong with it until after their 3 month promise).So I went into Hill Country Honda the next day and spoke to the manager (*****) about my issues about my car and about how they misrepresented the warranty to me during my purchase and although he was very nice and understanding about my issues (even said he would get his service manager in touch with me to help me out and get things sorted so that I was happy with my purchase) well, that never happened (I sent 2 follow up emails and left a voicemail for ***** and never heard back from him or anyone) so now Im stuck with a car that needs thousands of dollars of very necessary work (ie coolant and leaking oil issues) and Ive only had this car for a week DO NOT believe their sales or finance people when they tell you that their cars are in great condition and that they come with a 3-month / 3000-mile warranty that covers the entire car Its a lie.

  Business Response

  Date: 07/01/2025

  Thank you for bringing this to our attention. We understand how upsetting it is to face unexpected repair costs, and were sorry to hear about your experience.
  

  To clarify, all of our pre-owned vehicles are sold AS-IS unless an extended service contract is purchased separately. If a service contract was included in your deal, the coverage detailsincluding the specific components covered and where repairs must be performedare outlined in the documents provided at the time of sale. In most cases, these service contracts require that any repairs be performed at our dealership or an approved facility.
  

  We understand that you feel there may have been a miscommunication about the level of coverage. While we strive to ensure every customer receives accurate and transparent information, we recognize that misunderstandings can happen and take that concern seriously.
  

  We would be happy to review your paperwork with you and help clarify what coverage may or may not apply. Please feel free to reach out so we can discuss this further. Our goal is to ensure you feel supported and that your concerns are addressed appropriately.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday June 14 2025 I visited the Hill Country Honda dealership to check on a used vehicle I saw on their website. I told the sales person very specifically that I did not want my credit to be run by any other creditor, just Honda. He stated that was OK. I asked him what was the interest for a used vehicle for someone with 750 credit score, he said 7 or 8 percent, could be even lower if my credit was that good. We never agreed on the amount for the payment, and he was not able to explained why the payment was so high. A person from the finance department talked to me and explained that the interest rate for a used vehicle was 11 to 12 percent, which is totally different to what the sales person told me initially. I did not wanted to do business with them so I left. When I got home I received notifications that my credit was ran multiple creditors, at least 5, none was Honda Finance which is the only creditor I wanted to do business with. This sales person fraudulently, based on lies and false information about the interest rates, and most importantly without my consent, ran my credit with multiple creditors resulting in my credit score to lower substantially. I need this dealership to contact the credit bureau to try to rectify the damage this 5 hard inquiries had done to my score and to hold the sales person accountable for his irresponsible ways of conducting business.

  Business Response

  Date: 06/16/2025

  Thank you for bringing this to our attention. We understand your concerns and recognize the importance of protecting your credit. Please know that this matter is already in process. Our sales management team, specifically ***** Poise, is actively working with the credit bureaus to review the inquiries and assist in addressing your concerns. We appreciate your patience as we work through the proper channels.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2025 Honda Civic Sports Touring approximately end of November/beginning of December from Hill Country Honda. A few days later, I noticed a mistake between what the initial agreed amount and the amount that I owed. The manager contacted me through a ****** review posting and we talked about the issue and how to get it resolved. They were supposed to refund me $2,000 once everything went through corporate. Initially, around mid-December, I was told to wait 6-8 weeks to get it processed and the check to come in the mail. I followed up in January as well as February and they told me it was processed and approved and I should be getting it in the mail in a few weeks. It is now 1 April and I still have yet to get it. In between January and now, I spoke/texted with ****** ****** (finance advisor) and he kept telling me he would follow up with corporate and his manager. He also repeated said that the refund was approved but could not provide me with proof of the correspondence since it was internal. Multiple times he claimed that he would contact the manager and the manager, I believe his name is ***** *****, would be contacting me. I keep getting the run around every time I call asking to speak to him and have never gotten a call back. Its starting to feel like they are trying to wait it out until I stop checking up on the refund. Im filing a complaint due to the nature of this business seemingly conducting shady practices and not fulfilling the agreement. It has been 3 months since any person other than ****** ****** has contacted me. I reached out to American Honda ************************** and the person I spoke to said that they saw no emails or request for the refund. I am tired of having to follow-up and getting the same excuse, which seems like someone is lying.

  Business Response

  Date: 04/23/2025

  Thank you for bringing this matter to our attention. After reviewing your case, we have confirmed that there is indeed a refund in process. For additional details and timeline, please contact the Customer Cancellation Hotline directly at **************. Hours of operation are Monday through Friday 8 AM to 8 PM EST. Please have the following information available when you call: You must be the Contract Holder, last 8 digits of the vehicle identification number (VIN), contract type, current odometer mileage, and access to your email for digital signature request. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** rav4 2020 from Hill Country Honda in ******************** Tx December 4, 2024, with dealership extended warranty they charge me $6,000. I called on in December 27 to cancel it. however, the dealership was supposed issued a check for warranty cancellation to my financial company, since I had canceled the warranty in December I have try to get in touch with the dealership with phone and emails no one have email or call me to help resolve this issue.

  Business Response

  Date: 03/10/2025

  We appreciate your patience as we work through a high volume of trade-ins during this peak season. Cancellation processing typically takes 6-8 weeks, and we can confirm that your cancellation request has been reviewed and is currently in process. It is expected to be completed by mid-March. We have also asked our accounting team to review the status to ensure timely completion. If you have any further concerns, please let us know, and well be happy to assist.

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. so far, I accept their response however I want to a follow up 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 22 Oct **************************************************************************** servicing my vehicle. I brought my vehicle in Hill Country Honda for service when a yellow check engine light came on. I was told that there was an $85.00 service fee for the inspection which would be refunded upon completion of any needed services. After leaving my vehicle with them, I was later contacted by Honda to let me know that the problem was a a defective gas cap which required replacement. After again being contact to let me know they had completed the repair, I went to pick up my vehicle and paid the $215.78 bill for the replacement of the gas cap. Upon starting my vehicle I saw that the yellow engine light was still on. I immediately brought this to the attention of the service manager and was told that they would need to look at it again. I ask why the servicing mechanic had failed to even look at the dashboard and notice that the problem was still not resolved. My question was not answered. I advised the service manager that I had no confidence in their service department, and wanted corrective action taken. I was ignored again. In closing I see that Hill Country Honda in ***************** went ahead and kept the charge on my credit card despite the fact that they had failed to carry out their their responsibility in servicing my vehicle. I'll be placing this charge on my card in dispute with my credit card agency given what appears to be a blatant failure to properly carry out the service agreement while still expecting to be paid.

  Business Response

  Date: 12/09/2024

  We sincerely apologize for the experience you described and for any frustration this may have caused. Your concerns are important to us, and we take them seriously. We want to make this right and ensure that your vehicle receives the proper care it deserves. We invite you to arrange a follow-up inspection at no additional cost by visiting our ************** at your convivence. Thank you for bringing this to our attentionwe are committed to addressing the matter and restoring your confidence in our service.

  Customer Answer

  Date: 12/12/2024

  Complaint: 22629982
  
  I am rejecting this response because: This response totally ignored my concern in responding with an AI bot message.  I would request a personal response from an actual human being, not an AI bot.  This response continues to erode any belief that I have that this business a responsive customer service support nor any interest in supporting one.   I'm willing to give them one more opportunity to respond to this complain before I contact my credit card business agency to place this matter in dispute.
  
  Regards,
  
  ***** ********

  Business Response

  Date: 12/13/2024

  Dear Mr. ********************************** you for your continued feedback. I want to assure you that your concerns are being taken very seriously. I have escalated your case to our General Manager, who has recently spoken with you directly on the phone.  
  
  Please allow us some time as he works on this matter personally on your behalf. We are committed to resolving your concerns thoroughly and ensuring you feel heard and supported throughout this process.  
  
  Thank you for your patience and understanding. If you have any further questions in the meantime, please do not hesitate to reach out.  
  
  Sincerely,  
  ***** Garcia  
  Hill Country Honda  

  Customer Answer

  Date: 12/17/2024

  Complaint: 22629982
  
  I am rejecting this response because:  While I did receive a call back from the Honda service center explaining that they were conducting a further inquiry with the servicing technician, and other staff members involved, I have not heard back from them.  What should I be doing at this point?
  
  Regards,
  
  ***** ********

  Business Response

  Date: 03/28/2025

  Thank you for bringing this matter to our attention. This complaint was filed in December 2024 and is now beyond the applicable resolution time frame. As such, the matter is considered closed. Should there be any new concerns or issues, we welcome the opportunity to address them directly.
  

  Customer Answer

  Date: 03/31/2025

  Complaint: 22629982
  
  I am rejecting this response because:  The business refused to reimburse the amount paid to them despite the fact that they failed to correct the problem.  I will not be taking my vehicle back to the business for any further service as I have no confidence in their ability to properly service my vehicle.

  I appreciate your assistance in this matter in attempting to get a resolution to the problem.

  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31, 2024, I purchased a 2016 Chev Colorado from Hill Country Honda. The truck has illegal window tint which was pointed out to the salesman and finance manager. They acknowledge the fact and assured me that Hill Country Honda would correct the problem. Since it was closing time, the ******** stated he would schedule an appointment with the tint man and contact me. Since he has not contacted me, I called, texted, and emailed him several times, but, there has been no response. I spoke with a lady who identified herself as internet manager, a she assured me that she would bring the issue to the attention of the sales manager and finance manager as soon as they got out of there meeting and have one of them contact me. I have yet to receive a call from anyone of them. I consider this a dangerous situation since it's almost impossible to see out the front side windows at night. This has already caused me to cross an intersection failing to see a police car coming with its red and blue lights on. I did not ask that they replace the tint on all the windows (4 door truck), just the two front windows. The salesman and the finance manager both told me it was not necessary to list the problem on the "We Owe" as it was a known issue. There was a witness to this conversation.

  Business Response

  Date: 11/19/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience this situation has caused and appreciate the opportunity to address your concerns.
  
  We would like to schedule a time for you to bring your vehicle to the dealership so our state inspection-certified technician can inspect the window tint that was present on the vehicle when it was traded in. During the inspection, we will determine if the tint complies with state standards. If it does not meet the requirements, we will work with you to find a solution, which may include removing the non-compliant tint to ensure the vehicle meets state compliance.
  
  Please let us know a day and time that works best for you to bring in the vehicle. You can reach us at ************** (call or text) or email us at *********************************** We look forward to resolving this matter promptly. Thank you for your understanding.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I purchased a used **** from Hill Country Honda. Three weeks later the engine failed out of town and needed to be replaced. Hill Country Honda took responsibility for overseeing these repairs about a month after since it initially fell to the closest ************ dealership. During this process the car sat for several weeks awaiting warranty approval through ************. Coverage was not in question, however it still took four or five weeks for the repairs to be approved. They kept saying this delay was due to the high price of the repairs.The car was moved to an **** dealership in ********, ** where they recommended a new engine. Litha was unwilling to pay for the new engine and sourced a used engine. Since **** would not install a used engine, the car was moved to an independent shop. Hill Country Honda did not reach out to inform me of any of this. After several more weeks of waiting, the engine has been installed. Hill Country Honda delivered an unsigned check to the shop, further delaying delivery of my vehicle. It has been three months since my car broke down and Hill Country Honda is still dragging their feet. It has been a nightmare to get in contact with them. Throughout this whole process I've called Litha, ****, and the independent shop to get answers because Hill Country Honda never picks up the phone or has answers to any of my questions. Their communication was horrible.If Hill Country Honda cared at all about getting this job done, it wouldn't take 3 months. **** ******** was ready to install a new engine two weeks after my car broke down. The mismanagement of this repair is inexcusable and I do not recommend anyone ever buy a car from Hill Country Honda. The only redeeming aspect is they gave me a loaner car.

  Business Response

  Date: 10/02/2024

  We sincerely apologize for the issues you've experienced during the repair process and the frustration this has caused. At Hill Country Honda, we aim to provide the best service possible, and we regret that communication during this repair did not meet expectations. The delays you experienced, particularly with the warranty approval process and engine replacement, were largely due to factors beyond our control, such as the need for approval and the sourcing of the replacement engine. Nonetheless, we take full responsibility for any breakdown in communication on our end and will address this internally to ensure this doesn't happen again. We are glad that we were able to provide you with a loaner vehicle during this time, and we deeply regret the inconvenience caused. Your feedback is invaluable, and we will strive to improve in these areas.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Honda CRV Hybrid in June 2023. Started having issues with the steering in November 2023 took it in to the service department and they said they had to order the part. Called them monthly to inquire about the part. May 2024 came and I was becoming scared to drive my CRV so I requested a loaner which they provided. They informed me my part will not be in until September 2024. I attempted to trade for CRV Hybrid and was told they would not meet my payoff. This is not right I was sold a defective car and have to wait almost a year for it to be fixed. I bought the car I. Good faith have made my payments on time . I feel like they should make this right either fix my CRV or pay it off for another CRV.

  Business Response

  Date: 05/30/2024

  Thank you for bringing your concerns to our attention. We deeply empathize with the inconvenience you have experienced with your 2023 Honda CR-V Hybrid. We understand that this situation has been frustrating, and we want to assure you that your safety and satisfaction are our utmost concerns.
  
  Since you first reported the steering issues in November 2023, we have diligently followed up on the part needed for the repair. The part is expected to arrive by September 2024.
  
  To address your concerns:
  - Loaner Vehicle: In May 2024, Honda provided you with a loaner vehicle to ensure your safety and mobility while you waited for the necessary part.
  - Part Availability: We understand your frustration with the extended wait time for the part; however, as a Honda dealership, we have no control over part availability, as it is managed directly by Honda.
  
  Rest assured, we have not been idle. We have proactively escalated your case to Honda, exploring all possible avenues to expedite the part's arrival and complete the repair sooner.
  
  We deeply appreciate your patience and understanding as we resolve this issue. Please remember that our General Manager is always available at ************** or ****************** for further assistance or updates. We are committed to making this right and ensuring your satisfaction.
  
  Thank you for your continued loyalty and trust in Honda.