Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the dealership had a suv like my husband and I had been looking for, I contacted the sales guy so we could go look at the vehicle. This is the second car I buy from them so I trusted this dealership because now that I think about it there were odd signs that make me think they knew about the issue. When we arrived to the dealership they showed us the car but never asked us about test driving it, ***************************** (sales guy) asked us if we liked it and if we were interested on buying it, the car was just what we were looking for so we told him yes! Having 5 kids and always been on the road was challenging but this suv was gonna make things easier because it had tvs. We were so excited to have something for our kids. We told ***** we wanted to finance through our bank (RBFCU) we had done that before so its much affordable, they offered me their finance options but I just wanted to use my bank. I was told that if I wanted the car I had to at least make a down payment because there was a lot of people interested on it but they had just gotten it so there was repairs that had to be done before I would take it home. January 13,2024 we went to the dealership to finally pick up our suv and we had a check from our bank to close the deal, when we met with ***** he said that we were not gonna be able to use our bank because my husbands name could not be in the title paperwork and the check had both of our names. My husband only has a consular ID so they said thats not acceptable for them, we waited more than 2 hours to find a resolution, they offered to give me the $4,000 back from the down payment I made and to finance through them. I then could refinance through my bank so I agreed just because I really wanted to get this car for my kids, when refinancing I obviously paid more of what the original price was(Ive never refinanced before) but it was the biggest mistake Ive done. The car had a manufacturer issue and its been sitting at a dealership since April 4.

  Business Response

  Date: 06/28/2024

  Cavender Toyota is in contact with the consumer and looking for a reasonable resolution. 

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply dissatisfied with both your product and the customer service I received. After purchasing your product, I encountered several issues. When I reached out to your customer service, I was met with unhelpful responses. The overall customer service was not up to par, leaving me feeling frustrated and dissatisfied with my experience at your dealership.I purchased a vehicle from your dealership, but I am deeply concerned about the serious manufacturing defects it came with, such as a loose cup holder and trim by the passenger side. These safety issues were not addressed during the 5,000-mile oil change and require immediate attention. I was informed that the carpet problem was resolved, but upon inspection, I discovered that the peeling plastic trim was simply glued to the wires with super glue. This is a safety hazard that needs to be rectified urgently.I encountered unprofessional behavior from ***********************, a customer service representative at the ************************ He lacked engagement, refused eye contact, and even raised his voice when I requested respectful treatment. This incident occurred in front of numerous employees and customers, leaving me feeling deeply humiliated and devalued. It has raised serious concerns about the competence and effectiveness of the staff managing your services.During the incident, *******, who had requested a translator but was denied, tried to communicate with us in broken English. He condescendingly said, "I'm sorry, I can't understand you; I can help you," and then threatened to call the police on both my mother and me. It's important to note that my mother is of Mexican descent. Despite our attempts to resolve the situation amicably, he adamantly demanded that we vacated the premises and went as far as threatening to involve the police if we didn't comply. This experience constituted racial profiling, and we strongly feel that we were unjustly targeted.

  Business Response

  Date: 06/18/2024

  Cavender Toyota has been in contact with consumer to find a reasonable solution. Cavender Toyota order parts for consumer to good will repairs. While waiting for parts to arrive consumer visited the dealership and requested to explore trade in options. We agreed on figures and are waiting for new vehicle arrival from manufacture. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my disappointment with the service I received from Cavender Toyota in relation to the trade-in and purchase of a new vehicle. As a loyal customer who has purchased two vehicles from Cavender Toyota, I expected a fair and respectful transaction.In March, I was contacted by Cavenders sales department to trade in my 2021 Toyota Tacoma. Based on the Blue Book value of $29,000, I was offered only $25,000. Despite this, I was contacted again in April, with assurances of a reappraisal and potential increase in offer. However, I was then offered just $20,000, even though the Blue Book value was $28,000.Furthermore, after expressing my dissatisfaction, my access to their ************** was revoked, a service that was promised for the lifetime of the vehicle purchase. This feels retaliatory and unprofessional.I am deeply disappointed by Cavender Toyotas handling of this matter and their treatment of loyal customers. I request your assistance in addressing this issue and restoring my ************** access.Thank you for your attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 06/04/2024

  Cavender Toyota made several attempts to contact consumer. We are currently in contact with the consumer and are in the process of finding a reasonable resolution. 

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Toyota Corolla and within the first week I began receiving calls from the salesman to purchase the car back, refer him to friends and family I was polite the first 2-3 times then i had to block the number. Several salesmen call while I am work having me think it is an emergency from my child's school only to be asked to buy the car back. I was livid each call requesting to remove my phone number and they no longer had cell consent. I do not wish to be called. Again within the last 3 weeks I have received calls and cell text sales pitch the latest from ********************* who apologized and said he did not see in my file to not be called and he would remove my number. A week later I get a a call from ****** with good news about my vehicle , another call today from ***** about good news about my vehicle . I have received emails and replied they did not have email consent Despite several threats of a lawsuit for not removing my number and not having cell consent for a bill I pay the salesmen still call. I have requested a cease and deposit, my number removed and still get calls asking to buy the vehicle back. I will never again purchase a vehicle from Cavender Toyota just from the harassing calls alone. It is relentless when you are at work and think it is an emergency only for it to be a salesmen who is pushing another sale or to buy a vehicle back. Pure harassment .

  Business Response

  Date: 04/15/2024

  Cavender Toyota has received the request from customer to cease any communication regarding retail vehicle purchases, and has taken the appropriate steps, including placing ******************************* on a Do Not Call listing in our systems, to ensure that this does not happen again. This has also been communicated to staff members involved.Cavender Toyota sincerely apologizes for any inconvenience to *******************************, and will use this feedback to better coach our team to provide our customers more relevant and thoughtful interactions in the future.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

  Customer Answer

  Date: 07/05/2024

  Complaint: ********
  
  I am rejecting this response because:
  On April 12 I filed a report against Cavender Toyota asking the result to me to stop contact. I had been relentlessly receiving sales calls from various salesman while I was at work and after work for months even after telling them cease and desist, remove my number, do not call, cell consent is not given. The complaint number is ********. A manager responded to the BBB complaint and agreed to remove my number. and the resolution was to remove my telephone number . Today I received a missed call from a salesman and a text . Again for sales . I have explained numerous times to every salesman stop the calls, I am in a call center and if I receive a call from a 210 number I assume it is an emergency. Imagine the frustration of realizing you risked looking at your phone to check if it is an emergency with my child only to see a sales pitch . I can not have my phone out on the floor and I have to leave to check my phone for someone to leave a message asking to buy my vehicle back. It is my phone, I pay the bill, I should not be harassed by salesman wanting to make commission. I do not want nor will I ever do business with Toyota again based solely on these sales calls . I am filing yet again another complaint about receiving a call and a text with the salesman name and business card. how is my phone number back in the system if the agreed resolution was to remove my number. Evidently these complaints are not taken seriously or else I would not have gotten a call AND text today . I am seeking now monetary resolution of $250 from Toyota ,$250 from the manager who originally said he will remove my number and $250 from the salesman .I am seeking $250 from Toyota, $250 from the manager who agreed to remove my number and $250 from the salesman .; No further contact by the business
  Regards,
  
  *******************************

  Business Response

  Date: 07/08/2024

  We have been made aware of consumers concerns. Cavender Toyota is looking into this matter to find a reasonable resolution. 

  Customer Answer

  Date: 07/08/2024

  Complaint: 21569522
  
  I am rejecting this response because:Looking into the matter for a resolution is not a resolution . 
  Regards,
  
  *******************************

  Business Response

  Date: 07/09/2024

  Cavender Toyota has taken measures in all internal database systems so that consumer is not contacted in the future. 

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Toyota Tundra from Cavender Toyota in July 2021, with a competitive service package and interest rate to boot. Since then, they've been MERCILESSLY stalking and harassing me. First, they began stalking and harassing me DAILY after purchasing the truck, even after I told them to STOP, when managing a crisis at work. One day, the same salesman, *********************************, from whom I purchased the truck, even interrupted me when presenting during an emergency meeting!Since then, their ****************** has been fantastic, but their sales team has been MERCILESSLY stalking and harassing me to sell my truck back, even after I've told them NO, including reading them the riot act in their facility, in front of the other customers! It is to the point where I'm ready to file a restraining order and criminal stalking charges against their sales team members. Needless to say, once my extended warranty expires, I'll NEVER do business there again. I am requesting IMMEDIATE relief from the stalking and harassment from Cavender Toyota's sales team, via phone and email, including, but not limited to, *********************************. The ONLY appropriate contact from this business will be from their ******************, as I have purchased a five-year ToyotaCare extended warranty.

  Business Response

  Date: 04/05/2024

  Cavender Toyota has received the request from customer to cease any communication regarding retail vehicle purchases, and has taken the appropriate steps, including placing ******************* on a ************ listing in our systems, to ensure that this does not happen again. This has also been communicated to staff members involved.Cavender Toyota sincerely apologizes for any inconvenience to ********************, and will use this feedback to better coach our team to provide our customers more relevant and thoughtful interactions in the future.

  Customer Answer

  Date: 04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam,On February 12, 2024, I brought my car to your service center due to engine and dashboard warning lights. I was informed that the O2 sensor replacement, estimated at four hours, ended up taking over 11 hours. Following the service, I encountered several issues:1. **Personal Property Damage and Loss**: Despite instructions not to touch personal items, a white duvet cover was stained with oil, and high-end lingerie along with organic foods and nutritional supplements were damaged, totaling approximately $1,980 in losses.2. **Mechanical and Sensor Issues**: The engine light re-illuminated minutes after leaving, and the next day I found damaged tire pressure sensors and other mechanical issues. The initial quote for one sensor was $740, far above standard rates. After my inquiry, the price was adjusted to $604. Due to the damage to all four sensors, I am seeking $2,960 in compensation.3. **Additional ******************************** I discovered a disconnected 12V battery connector and a damaged night sensor, affecting the vehicle's electrical system and night driving capabilities. This indicates a lack of care during the service.Given these circumstances, I request the following compensations:- A full refund of the $603.17 service charge.- $1,980 for damaged and lost personal items.- $2,960 for the four tire sensors.- Costs associated with the 12V battery and night sensor damage, plus lost wages, totaling $2,090.Evidence supporting my claims is attached. I trust that you will address these issues promptly and look forward to a resolution that reflects the standards of service and customer care expected from your center.Sincerely,

  Business Response

  Date: 03/08/2024

  We have investigated the consumers concerns thoroughly and determined that Cavender Toyota is not at fault for any of consumers claims.

  Customer Answer

  Date: 03/14/2024

  Rejection of Proposed Solution and Further Complaint Against Cavender Toyota

  
  To Whom It May ******************** am writing in response to the recent communication regarding my complaint against Cavender Toyota, including the refusal to provide compensation or a refund as outlined in BBB Complaint #********.
  Upon review, it has become evident that the "resolution" provided merely consisted of resending the documentation I initially submitted as evidence, without offering any tangible solution or addressing the core issues at hand. This does not constitute a resolution in any form.
  Moreover, I must emphasize that the response I received from Cavender Toyota is wholly unsatisfactory. They have categorically refused to compensate or refund any of the costs associated with the repair of my vehicle, which was not only inadequately performed but also resulted in additional damage and financial loss.
  Further aggravating this matter is the incident involving the repair of my vehicle's engine light sensora procedure that should have taken no more than 30 minutes. Instead, it was unnecessarily prolonged to 12 hours, during which my vehicle and expensive personal items were left in an unsupervised area without surveillance, contrary to the assurances provided by the staff member, ******. The vehicle was deliberately moved to a corner without monitoring, and despite the engine light being off at the time of pickup, it illuminated again within five minutes of driving, indicative of fraudulent service and a deliberate attempt to deceive and cause financial harm.
  Given these circumstances, I reject the proposed "solution" as it fails to rectify the situation or acknowledge the severity of the misconduct and damage caused by Cavender Toyota. I demand a thorough investigation into these matters, including the fraudulent practices and intentional damage to my property, and insist on appropriate compensation for the financial losses and emotional distress I have endured.

  all evidence were submitted, there is two more evidences. 1)12 v battery which next to the damaged expensive comforter cover cable is off  2) Additionally, a critical issue that I must highlight pertains to the recent discovery of damage to the plastic trim around the rear window, which was previously unreported. This damage has compromised the vehicle's seal, allowing rainwater to infiltrate and accumulate around the 12v battery compartment. By the time I noticed, not only was the battery disconnected, but it was also submerged in water. This negligence poses a significant risk to the vehicle's safety and functionality and represents another glaring example of the substandard service rendered by Cavender Toyota.
  This oversight not only exacerbates the already distressing situation but also underscores the potential for severe vehicle malfunction and financial burden due to improper handling and disregard for property care. I urge a comprehensive examination of this matter as part of my complaint, demanding accountability and reparation for the cumulative negligence and malpractice experienced.   3) My dashboard as mentioned before the night sensors are not working.
  I expect a prompt and satisfactory resolution to this ongoing issue, reflecting the gravity of the misconduct and the impact it has had on me as a customer.

  
  Sincerely,
  Lingling Fan

  Business Response

  Date: 03/16/2024

  Cavender Toyota managers have attempted to contact consumer to discuss her visit. Cavender Toyota does not accept fault for any of the claims made by consumer as none of the damages were done on items worked on at our dealership. This includes the new 12V battery claim made by consumer. Consumer had **************** repairs done to vehicle elsewhere prior to coming in to visit with us. Consumer also requested an aftermarket part for her repairs instead of original Toyota parts. We have offered to re scan the vehicle to detect any additional issues. 

  Customer Answer

  Date: 03/20/2024

  Complaint: 21402157
  
  I am rejecting this response because:

  
  Dear ***************************** and Cavender Toyota Management,
  
  I am writing to address the response received regarding my complaint against Cavender Toyota, submitted on 3/7/2024, with assigned ID #********.
  
  First and foremost, it is crucial to clarify that the handling of my vehicle repair by Cavender Toyota was far from satisfactory, raising serious concerns about the professionalism and transparency of the services provided. Despite my explicit request for the repair work to be conducted under surveillance for quality assurance, my vehicle was moved to a secluded area without monitoring and was held for an extended period - 12 hours for a task that typically requires no more than 30 minutes. This deviation from standard procedure, without my consent or notification, is unacceptable and suggests a disregard for customer preferences and vehicle security.
  
  Furthermore, I was informed during the repair process that original Toyota parts were unavailable, and an aftermarket part was recommended and installed in my vehicle. I was assured that this substitution would not compromise the repair quality. However, the charges applied were equivalent to those of genuine Toyota parts, which raises concerns about the integrity of billing practices and the authenticity of the parts used.
  
  The attitude conveyed during our sole communication post-repair was dismissive and unapologetic, further compounding my dissatisfaction. The lack of professionalism and accountability from Cavender Toyota's management in addressing these issues is alarming.
  
  Given these circumstances, I firmly reject the notion that Cavender Toyota bears no responsibility for the issues arising from the repair of my vehicle. I demand not only a full refund for the service but also additional compensation for the inconvenience, potential compromise to my vehicle's integrity, and the distress caused by this experience.
  
  Using the Toyota brand to justify substandard service and potentially misleading customers is unacceptable. I expect Cavender Toyota to rectify this situation promptly, upholding the high standards that customers associate with the Toyota name.
  
  I look forward to your prompt and constructive response to resolve this matter satisfactorily. Failure to adequately address these concerns will compel me to pursue further legal action and escalate this issue through additional consumer protection channels.
  
  Sincerely,
  
  Lingling Fan
  
  

  Business Response

  Date: 03/21/2024

  Cavender Toyota has made numerous attempts to contact guest as late as 03/21/24. All outreach has been unsuccessful and customer has not returned calls. 

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in purchasing a 2024 SE Corolla The salesman *********************** stated that his boss was interested in making a deal to trade in my 2022 Corolla LE.He saw my car I took for maintenance 05/06/2024 and was interested my car 7500 miles and in immaculate condition **************** contacted me later that morning and asked me if I wanted to trade in my car for a 2024 Toyota,and to go to the dealership to work out a deal He asked fory car key to move my car to the used car section When it came time to discuss the details he refused to tell me how much interest I was going to pay.He stated."I don't know.He became very aggressive until finally He asked his boss.He stated the interest was going to be 8%Why so high,I asked.I have excellent credit I said,"I don't like the deal,give me my key to my 22 Corolla.He refused to give me the key He walked off His boss came and asked why I didn't like the deal I want my key back He stated"I can't give you back your key the appraiser has it He went on and on like that for several minutes.Do you have a bank? He asked I said *************** His final interest offer was 4.5 percent I laughed and stated "I don't like the deal give me my key back.He went into a rage and"I'll give you your key back All of this is none the less is a shady business practice This is elderly abuse I am 68 yrs. old I should not have to be abused in this matter .

  Business Response

  Date: 03/08/2024

  We are reaching out to consumer to listen to their concerns about their experience and find a reasonable resolution. 

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th, 2022, I procured a 2015 **** Mustang EcoBoost Premium, with a mileage of *****, from Cavadar Toyota. Regrettably, on June 22nd, 2022, with ***** miles, the vehicle was taken to Cavandar Toyota, as the check engine light had come on. After a thorough inspection, I was informed that the engine had failed, rendering the car inoperable for three months. Upon completion of the repairs, the vehicle displayed a noticeable difference in performance, precisely a whistling sound at idle and an intermittent tendency to turn off while idling. However, I had to continue using it in its suboptimal condition due to the unfeasibility of being without my vehicle again. On January 28th, 2024, the car was returned to the dealer, this time at ***********************, where I was informed that specific components that had been replaced were now defective. Consequently, I wish to return the vehicle and absolve myself of further obligations.

  Business Response

  Date: 02/15/2024

  We are reaching out to customer to find a reasonable resolution. 

  Customer Answer

  Date: 02/16/2024

  Complaint: ********
  
  Dear [BBB],
  
  I am writing to formally reject the response provided by your company in regards to my complaint, ********. As of yet, I have not received any communication from your company regarding this matter. Prior to reaching out to the Better Business Bureau, I attempted to resolve this issue with your company directly. However, the solution offered would not have been financially beneficial for my family.
  
  Given these circumstances, I must request that your company provide a more satisfactory resolution to this issue. I look forward to receiving a prompt response from your team and hope that we can come to a mutually agreeable solution.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  *********************************
  

  Business Response

  Date: 02/17/2024

  We have reached out to consumer. We have established communication and are in the process of finding a reasonable resolution. 

  Customer Answer

  Date: 02/21/2024

  Complaint: 21289395
  
  I am rejecting this response because:
  We are in discussions with the vehicle but we do not have a solution. I will accept once a solution has been made.
  Regards,
  
  *********************************

  Business Response

  Date: 02/26/2024

  We met with consumer on 02/24/24. We assisted consumer in trading in for another vehicle. We consider this matter resolved. 

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Cavender Toyota, located in ***********, **. I have been experiencing ongoing issues with their service department and urgently require your help in resolving this matter.On 3/30/2023 I brought my vehicle Toyota Prius 2017 to Cavender Toyota's service department due to a warning message on the screen indicating a malfunctioning parking system. My car would not start unless it was in the parking position, so I sought their assistance to rectify the issue. Initially, they diagnosed and replaced the actuator without resolving the problem. Subsequently, they suggested replacing the *** to calibrate the vehicle, but this also failed to fix the issue. They conducted further investigations, including testing parts from another vehicle, all of which proved unsuccessful.Surprisingly, they then claimed that my car may have been struck by lightning due to the presence of some burned wiring. I find this explanation questionable, as all the systems in my car were functioning properly at the time of taking it to the dealership, except for the actuator that controls the transmission. They have not been able to solve the problem, and the condition of my car has worsened.If the car got struck by lightning, happened on their property.Moreover, I have been renting a car for the past eight months at a cost of $220.00 per week, eagerly hoping that Cavender Toyota would be able to fix my car. Regrettably, not only have they failed to resolve the issue, the say if I want to take the car like it is, I must pay $4,260 Furthermore, if I want them to replace the car's wiring harness, they are requesting an additional $5,000 on top of the outstanding amount. I tried to use my car as a trade-in, but they informed me that my vehicle has no trade-in value at their dealership.Given these circumstances, I am uncertain whether my car was actually struck by lightning or if the damages were caused by Toyota

  Business Response

  Date: 02/06/2024

  Cavender Toyota Service and Parts Director has reached out on 02/06/2024 to vehicle owner to discuss fair and reasonable options to the problem he is faced with. We are awaiting his response.

• Initial Complaint

  Date:02/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased on 5 Dec 2023, Paper license plates have expired today 2 Feb 24, I contacted dealership and was told to contact Mr. ************************** I left phone message, but has not return my call. I was told that paper plates could be created with a new expiration date, and was told that would take approx 2-3 days for me to pick up from dealership. As of today, my newly purchased 2021 Toyota 4-Runner is not legal on the city streets. Why is it taking so long for my permanent license plates to be issued and given to me?

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************