Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** 540i from A Motors (***********, **) on April 4, 2025. At the time of purchase, the dealership assured me the vehicle was in excellent condition and ready for the road.However, within 23 months, I began hearing unusual noises from under the car. Concerned, I brought the vehicle to a certified shop, where it was diagnosed that the driveshaft flex disc (also known as the guibo) is cracked and failing. This is a major drivetrain component, and such a failure shortly after purchase raises serious concerns about the vehicles condition at the time of sale.I have contacted A Motors about this issue and am awaiting their response, but I want to formally document my complaint through the BBB. I believe the dealership should take responsibility for addressing or covering the cost of this repair, as no customer should face this type of major failure within a few months of purchase.I am requesting that A Motors contact me promptly to resolve this matter fairly, either by covering the repair costs or providing another reasonable solution.?For the Desired resolution section, paste this:?I would like A Motors to cover the repair cost of the driveshaft flex disc or provide an alternative solution, such as a refund or partial reimbursement, to ensure the vehicle is in the promised condition.

  Business Response

  Date: 07/02/2025

  We are very sorry Mr. ***** is experiencing these problems with his BMW...However, when Mr. ***** purchased this vehicle it was AS-IS and he signed the corresponding docs to prove such case. Despite that, when Mr. ***** expressed concerns about the suspension regarding the vehicle at the time of purchase, which A Motors didn't know about, A Motors still went above and beyond and spent more than $1000 to repair the issue...We even went as far as providing a loaner vehicle when we didn't have to. We feel we've addressed this issue to the best of our ability. We understand the frustration, however we cannot make a used vehicle brand new. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mechanic even told me owners or managers at the Sherwood location was ******* him to do the rear main seal leak( mechanic even stated he has hard hearing after notifying them about a rattling noise coming from the driver side wheel area)Owner will also blackmail you if you write a bad review and wont do job unless review is deleted.Vehicle had a rear main seal leak and they fixed that but did not do the torque converter seal as it has residual oil(Main shop mechanic at my **** ***** noticed and said it should be done also with the rear main seal since everything was taken apart)The dust plate was not installed back so flywheel is exposed, metal shield on bottom is missing also, plastic shield is missing clips and they used self tappers to put back on, a bolt was missing so they used a castle nut, one bolt hole has no bolt also. Owner does not want to fix because they apparently already spent 2500$ and car was at three different mechanics or three different mechanics worked on the vehicle They will break retainer clips, strip bolts and use self tapping screws and zip ties to put back together.Lame owner even texted asking if I was a Honda mechanic after I asked if they found the issue for the gear indicator light that was *********** car was undriveable for a month, only drove for a week or so before having these issues rectified and still had other issues pop up like the gear indicator light blinking, rattling noise from driver side wheel area and also the shotty workmanship.Loaner was given and thats all theyre good for, even their loaners have issues as I had to take one back (red buick encore that had a check engine light and reduced engine power, a *** optima black 2016 where the rear camera would go out)One bolt for engine cover was just placed in the hole and not bolted in because another bolt was already below it, they took one engine cover bolt to replace another bolt then used a random bolt to replace the one they took out.

  Business Response

  Date: 05/30/2025

  Hello,

  When Mr. **** bought the Honda...He signed an as-is sold without warranty form...We didn't know at the time of the sale the car had a seal leak...Despite the fact A Motors was under no obligation to repair this vehicle legally, we still spent more than $1200 to repair it and we put Mr. **** in a loaner to accommodate him...We at A Motors feel we've done every thing in our power to keep Mr. **** happy...However, Mr. **** is attempting to make an 8 year old car with ******* miles new, and that can't happen without spending a large amount of money. We're sorry he feels the way he does...However, we are not going to address any more issues with this car. We appreciate his business.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front end shakes violently at speeds over 60 miles an hour. The front bumper is cracked in numerous locations, the front driver finder is lose. When AC comppresser comes on head lights go off **** seconds . Both driver an passenger door gaskets are ripped Both seat trim are cracked so bad you can touch wires. Also passenger side front bumper is cracked an silver strip is broken in 2 prices . went to get gas sales man showed up to get receipt when showed ************************* the seat trim cracked sales person ************************* seen seat trim cracked he told me I can go to pull a part an get the parts

• Initial Complaint

  Date:09/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought '14 Escalade at A Motors in S A on ***** drove hm to Pf, Tx ************************************************ rear passenger wheel area, got home parked vehicle until able contact local mechanic for diagnostic appoint which could be done in a week Called A Motors inform of humming noise, asked was anything they would do help on repairs that should have been detected during inspection before putting on the lot The vehicle was posted with 152k miles, when took delivery of the vehicle, 157k miles on it ***** (manager) said after diagnostics they see could do The diagnostics was a rear differential transfer bearing replacement costing *****. Contacted ***** by calls, text X times, received no call/text back. finally sent a text if I didn't hear with reply I'd be posting a "not good review" on website that I'd contact the lender I had to sign (2) Buyers Orders, one with the actual ***** that I DID PUT DOWN & another Buyers Order for ***** that I DID NOT PUT DOWN and was told to tell the lender when they call to verify my purchase that I put dn ***** for verification I never received either copy of the (2) Buyers Orders, didn't notice that until back at home they gave me at the end of the dealings (my stupid fault) ***** returned call telling me they didn't appreciate the threatening text I sent I told him it was a notification of what I was going to do if I didn't get a reply back I asked if they would cover the cost for parts of approx 687, never got a reply back I've sent multiple emails to all dealerships, Managers, Owner and no reply received back ***** did reply that they wanted their Service person to look at it, I told him I was not going attempt drive back 125 miles to S ******* to damage any further issues on what damages it might cause. Asked if they would flatbed it to S A and no reply I didn't have the funds to do this so I took out a high interest loan that will cost a total of over ***** with interest I'm reaching out to DMV, Attorney, BBB.

  Business Response

  Date: 02/20/2025

  We recognize and understand your frustration with your vehicles mechanical problems. Please understand though when you buy a car in the State of *****, you buy it as is, and the documents you signed clearly state that.  Despite that, A Motors tried from the beginning, and at every juncture of this, to assist and not leave you stranded.

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised it was a great car, they failed to tell me I had a rear cracked rim, they did not know the cause for the air leak, the battery died shortly after. It needed brakes, door, and a fender as well. They only mentioned the fender was damaged. From there I waited to do my TT&L which was totaled at ******** posted in the photos attached. They over charged me an extra $400 on TAX title and license. Without explanation. And they took 2 weeks to get me a receipt of my purchase. With endless communication in knowing when I was getting my title, which they sent to the wrong address when I stated before hand the address I currently lived at. In all I just would like to recoup my $400 that I was robbed of. Mind you I did 3 trips that was a total of 4 hours round-trip each time.

  Business Response

  Date: 02/20/2025

  Hello...We believe this complaint is meant for another business...It is submitted in the name of A Motors Sales in error...Please remove and close this complaint...We do not have a customer with the name of ****** ****** in our database.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problems consist with my vehicle I purchased, the sales guy's promised they would fix the issues, which included the headlights assembly. Along with bulb sockets/ wiring burnt out, and battery/ alternator problem. I also informed them about other problems such as drill screws that where screwed into the front fender and hidden so it held it together to make the car look presentable/ sellable. also informed them about the bad tires. all of which the sellers told me they are busy and can give me a call back so they can fix the problem. No one has contacted me back, I have messaged and called multiple times, I've even reported to the finance company of the situation of the parts no operating and because of the money I've tried paying to get as much as fixed so I can try driving vehicle on the road. and they referred me to the BBB for more assistance.