Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been staying here for 7 months + and the manager has a bad habit of not telling anyone when the water will be shut off ! I was taking a shower then water turns off my hair full of soap and body as well . *********** and he says it's going to be shut off for two hours . Then check out time is at 11 if I'm 20 min late he will charge me 20 extra dollars late fee I'm paying 520 + a week and he has no business just opening my door to the room while I'm asleep on my bed he's rude disrespectful and has no heart ! He charges me partial payment then the rest later with late fee but then shut all my lights off while I'm in the room and I'm staring at the walls in the dark . Has kicked me out for over 20 dollars and I had to stand outside for more then 8 hrs

  Business Response

  Date: 12/08/2023

  We would like to express our sincere apologies for any inconvenience you experienced regarding the pricing of our motel room. We value your feedback and appreciate the opportunity to address your concerns.
  Firstly, we understand that pricing plays a crucial role in your decision-making process when choosing accommodation. We apologize if you felt that the price charged for the motel room was higher than expected. We strive to maintain competitive pricing in the market while also considering various factors such as location, amenities, and seasonal demand. However, we acknowledge that there may have been a miscommunication or misunderstanding, and we are eager to rectify the situation. As far as the mangers response to collect late fee for paying late is required by the motel. We keep that policy in place looking at the overall customer base and not a case by case situation. If the guest pays on time then there is not problem from the management. Like the customer said, she only has problem when she cannot pay the full amount. Otherwise, there is no problem. We just want to make sure that the room is paid in full, because there are situations when we would have to get the local authorities involved to get the customer out because they would lock themselves in the room. 

  As far as the water situation goes, we had a major leak in one of the rooms at the property and we could not give a prompt response to all the customer about the situation and that is the reason why the water was off for about 2hrs. The plumbers were working on the situations to get it fixed as fast as possible.

  In addition, we would like to emphasize that we always strive to provide a comfortable and enjoyable stay for our guests. We value your satisfaction and will do everything within our means to make it right.
  Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We are committed to continuously improving our services, and your input helps us identify areas where we can enhance the overall guest experience. We look forward to resolving this matter to your satisfaction and restoring your faith in our establishment.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager is named *******************. He is very unfair. He charges us for everything. One day he charges one price, and if we accidently forget our card to the room inside our room and we aren't able to get in, he will charge 5 dollars for every card. He is rude. He just takes out money and leaves us broke. He charges us the most here and we have been regular customers since 7+ months already. Other people tell us he charges them cheaper and it's true. Everyday the price goes up with him. He should be good to us we practically give him every ***** we have. He has roaches and lots of people Pl es belongings just left outside and I believe there was a ***** nest just 2 doors down from us now roaches are left and right and that's gross. He wants to act like he has a 5 star Motel to be charging us the way he does. He's inconsiderate. He charged me almost 200 dollars and I had to argue with him to lower the price and finally we came to an agreement he took 130. All he wants is money and its only from us. Not sure why he is this way. It's really to the point action needs to be taken immediately he's wrong for what he's doing. Please do something about this!!!

  Business Response

  Date: 06/29/2023

  We would like to express our sincere apologies for any inconvenience you experienced regarding the pricing of our motel room. We value your feedback and appreciate the opportunity to address your concerns. Firstly, we understand that pricing plays a crucial role in your decision-making process when choosing accommodation. We apologize if you felt that the price charged for the motel room was higher than expected. We strive to maintain competitive pricing in the market while also considering various factors such as location and amenities. However, we acknowledge that there may have been a miscommunication or misunderstanding, and we are eager to rectify the situation. On this specific case, the customer paid daily and they paid late every single day. The manager had ask the customer when they are paying, what time and this was everyday. If they were not happy with our pricing then they could have found another motel to stay at. Also, regarding the picture they attached, we were remodeling a room because of a leak that happed recently and all that stuff under the staircase belong to a customer that was staying in that room. We had to keep it there so we could move them to a different room.