Business ProfileforWater Rock Custom Pools and Outdoor Living

PSA: Do NOT hire Water Rock Custom Pools.I could spend an hour typing out all the reasons we had with this company, but at this point my goal is to spare anyone who comes across this builder from the nightmare that we, and many other people, have dealt with.Broke ground in January 2019. The majority of it was done 18 months later. There were spans of 4-5 months where we didn't see a soul on our property to work, nor heard from the owner. They contract out to whomever will take the lowest bids, and they all do sloppy work and many have criminal histories, which I was told BY THE ***** as an excuse for why guys would just stop coming. "Oh yeah, so and so got busted again for ... so he's going to be in jail for a few months."Fast forward to today - nearly 3 years after breaking ground - and there are multiple, extremely expensive things which were done so poorly they need to be repaired, replaced, completely redone. My husband has been patient with the owner, and was promised all the things which were done incorrectly and poorly were to be resolved. He hasn't returned texts, calls, etc. We are done trying.Below is a list of just the major issues which we were trying to have done correctly:- Pool coating is already terribly faded and full of large cracks. It's literally flaking off in the spa.- Lights (which cost upwards of $1k each, we have four) are not working properly or at all.- Cracks in foundation poured throughout entire project.- Cement stain has flaked off and continues to peel. - Roof over outdoor living space leaks. - Rocks on grotto and waterfall have broken off and fallen into the pool. I wish our experience was isolated. If you ****** the business there are a lot of five star reviews - many of which are fake - and one star reviews, which show the same experience we had. I myself have connected with a few people over the past couple of years who also shared our misery. Do yourself a favor and save your sanity.