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Business Profile

Auto Insurance

USAA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

About

About This Business

Years in Business: 104

Business Details

BBB File Opened:
3/1/1950
Business Started:
1/1/1922
Business Started Locally:
1/1/1922
Type of Entity:
Corporation
Alternate Names:
USAA Casualty Insurance Company
USAA Transfer Agency Company
USAA Investment Management Company
Business Management:
Mrs. Vicky Bonney, Executive Director
Mr. Juan Andrade, CEO

Additional Contact Information

Principal Contacts
Mrs. Vicky Bonney, Executive Director
Customer Contacts
Mrs. Vicky Bonney, Executive Director
Mr. Levi Lewis, Manager
Fax numbers
Primary Fax: (800) 531-8877
Additional Phone Numbers
Other Phone: (210) 531-8722
Social Media
Facebook
Twitter

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Other Resources
FINRA (Financial Industry Regulatory Authority)
1735 K Street
Washington DC 20006
Phone Number: (301) 590-6500
http://www.finra.org
Texas Department of Insurance
333 Guadalupe St
Austin TX 78701
Phone Number: (800) 252-3439
http://www.tdi.texas.gov
Texas State Securities Board
208 E 10th St FL 5
Austin TX 78701
Phone Number: (512) 305-8300
http://www.ssb.state.tx.us
[email protected]
U.S. Securities and Exchange Commission
100 F Street, NE
Washington DC 20549
Fax Number: (202) 942-8088
http://www.sec.gov
[email protected]
Business Categories
Auto Insurance

Latest Reviews

  • Lin S

    "My child is deployed and has no communication. When they switched to USAA they never alerted the REMOVEDof the insurance switch." ... Read full review

  • Matthew W

    "This business is an all around travesty to work with. The technology doesn't work, the hold everything up with all red tapes and cant get anything figured out." ... Read full review

  • Laura S

    "My family has been very disappointed since switching to USAA about 6 months ago. Their auto claims experience was unacceptable and difficult to navigate as their claims adjusters lack in response and do not answer or respond to calls timely." ... Read full review

View all Reviews

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