Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has repeatedly ignore requests for maintenance work, or repairs. The refer their 'work' / craftsmanship issues to the warranty company (since they only say that their workmanship is good for a year). The warranty they provide says that their policy doesn't warrant a repair. NewLeaf Homes has touted that they provide adequate manufacturing, and that their quality is good for all the homes they build.I have attempted to get warranty work done by their 'warranty' they provided when we purchased the home. The warranty they provide is deceptive at best, and definitely fraudulent in terms of their manufacturing, The warranty conditions are based solely on arbitrary values they deem appropriate, and those values change from home to home and year to year. They do not have a record of what the values were at the start of the warranty, and therefore it's impossible to prove that the 'foundation' is out of spec beyond (not level).I have several pictures indicating that for a home that is roughly 3 years old, and no 'foundational' issues (as stated by the independant contractor). This 'quality craftsmanship' is but a farse. Please have them reach out to me, the warranty people, and fix the issues as laid out in the images provided.

  Business Response

  Date: 10/14/2024

  Mr. ******,

  Thanks for your email.  Hire line cracks are not uncommon.  Please make sure you maintain proper moisture around your foundation.  Over saturation is not good either.
  
  You should have your sprinklers checked annually and youre A/C units serviced twice a year.  You should also paint and caulk your house as needed, recommend at least every other year.
  
  Your 1 year workmanship warranty has expired with us.  It is not random, if the slab moves/ tilts beyond building tolerances an engineer can verify.
  
  You do have a 10 year structure warranty provided by:
  
  StrucSure Home Warranty

  
  You can reach them:
  ****************************
  
  Please contact them and they will arrange an inspection to determine the condition of the slab.
  
  Phone/Fax:
  ************** (toll-free)
  ************ (office)

  
  Let me know if we can be of further assistance.

  For proper support, please use our warranty portal on our website, ******************************.

  Thanks,

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We move to *********** ***** this summer. We have been looking for a home and fell in love with ***********************************. The closing date was set for 23 May 2024. Everything was going well from the processing of the VA loan to the appraisal. Unfortunately, results from the third party inspection were unfavorable and the health and safety of my family (husband, children and dogs) became a concern. We decided to back out of the house given the unfavorable inspection. They will not return the $4K ******* money.The builder claimed they would fix all problems in the report. However given the unfavorable results (and the severity of the issues), we felt it was best for our family to move on from this house. The following are the attempts I have made to request them to reconsider and/or try to engage without legal means, prior to this BBB attempt:*Emailed the sales agent, ************************** twice, no response *Tried to use their "contact us" function on the New Leak Builder website, over a span of a couple of weeks and over 30 times...... each time I click submit, the link breaks.*Emailed the Bulverde Code Enforcement officer, he stated that the house was in the county *Emailed the a few County Commissioners. One replied "Thank you for sending this email. I have looked at the inspection report provided and I am glad that you decided not to buy this house...."*Emailed ***************, House of Representatives, he stated our situation falls under the state jurisdiction.*Emailed the state representative, Rep ************************ have not received a response yet I have attached our contract and the paperwork stating that they were not going to return the ******* money. The inspection report was too big to send through this website. It was a VA loan we were processing. I do feel like we were scammed through this process.

  Business Response

  Date: 06/13/2024

  Mr. **********,

   

  We apologize for your experience, we will get your funds refunded.  We aren't here to keep ******* money.  Our goal is the build the best house possible and provide happy customers.

  Customer Answer

  Date: 06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to newleafs website, they claim they are accredited with the BBB. Please see at the bottoms of page: **********************************************, according to the BBB, they are not accredited. Please see the BBB website: ****************************************************************************************************************************************** To insure integrity of business, requesting Newleaf update their website to show no accreditation or provide resource that backs their claim they are accredited by the BBB.

  Business Response

  Date: 02/14/2024

  Thank you for bringing this to our attention.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closing home October/2023 Missing sreen window , touchup paint , and replace windows wrong side . Many issues they need to finish. November they coming for sreen window and say opp Oder wrong side will reorder Than change windows wrong side no finish until now over 3 month left over ***** no touch up paint need finish Been contact to and email but no response any thing keep say will come back finish and after that never respond any thing

  Business Response

  Date: 02/29/2024

  We apologize for this.

  Please resubmit your warranty request on line and we will get addressed.

  Sincerely,

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Newleaf home in westpointe gardens in December 2023. According to Newleafs website, it is a standard feature for the entire yard to be sodded and have irrigation (**********************************************************************************************************************).Our yard is only half sodded and half irrigated. We requested through the builder superintendent to have this standard feature met. Builder superintendent stated his higher *** said no, in paraphrase, due to the size of the yard being bigger than their normal lots. We are officially requesting Newleaf meet their standard featured as advertised to rectify this formal complaint.

  Business Response

  Date: 01/22/2024

  This was clearly disclosed prior to you closing on the house due to the abnormality of this lot.  We can help you if you would like to pay, but we didn't add the sod or irrigation to help keep the cost of the house down.  Please contact your sells rep for clarification.

  Customer Answer

  Date: 01/22/2024

  Complaint: 21176111
  
  I am rejecting this response because: the seller made it clear all the land is ours, but nothing about sodding, irrigation, or price of those items.

  The superintendent brought out the sod and irrigation people to add more after closing but only to a certain point stating due to cost.

  However, there was zero disclosure that it is advertised by Newleaf the entire yard will be sodded and irrigated but NewLeaf holds a right to pick and choose to meet this advertisement.  There is also no documentation that states NewLeaf does not have to meet what they advertise due to cost.
  

  Also, there is zero documentation that states our property is unique and would be the exception to being fully sodded and irrigated as stated in NewLeaf advertisement. On the contrary, it can be seen on NewLeafs community plat that there is nothing showing our property is unique to the others and will be treated different.

  I am willing to have only sod installed on the rest of our entire yard with no cost to me, zero added irrigation, to consider this complaint resolved.

  
  Regards,
  
  ***************************

  Business Response

  Date: 01/23/2024

  Please refer to the plat, and it's quit obvious that this lot is not your typical lot.  Hence, probably why you decided to purchase this property.

  Customer Answer

  Date: 01/23/2024

  Complaint: 21176111
  
  I am rejecting this response because there is nothing documenting this plot is not typical and would be treated different than what is advertised by New Leaf on purchasing a property in *******************.

  Willing to settle and close this complaint if new leaf sods the rest of the property as advertised, minus the extra irrigation.

  Regards,
  
  ***************************

  Business Response

  Date: 01/26/2024

  ********************,

   

  Did you not purchase this house as a "FINISHED" *************** of ours?

  Customer Answer

  Date: 01/26/2024

  Complaint: 21176111
  
  I am rejecting this response because:

  
  Is it new leafs stance that finished products dont have to meet what new leaf advertises?

  
  Regards,
  
  ***************************

  Business Response

  Date: 01/31/2024

  Was the fence and sod already installed at the time of closing?  *****, you knew exactly what you were purchasing?

  Customer Answer

  Date: 01/31/2024

  Complaint: 21176111
  
  I am rejecting this response because:
  
  No, the sod and irrigation was not fully installed.  Your team had more sod and irrigation installed in the front yard after closing due to not meeting the property line and not meeting your advertised fully sodded and irrigated yard. This is when I gave a copy of the survey to your builder to verify our property line, which after consulting with your team, gave us a response your team will not meet whats advertised because its not cost effective for your Team, contrary to what is advertised by your Team.

  I was also told I would receive a call last Friday from your Team on this matter and that also did not occur.

  Still willing to close this complaint if your team comes and sods the rest of the yard as advertised.

   

    

   

  Regards,
  
  ***************************

  Business Response

  Date: 02/02/2024

  Did you close on the house with the sod and irrigation already have been installed?  If this was such an issue, why wasn't it mentioned prior to closing and we would have tried to work something out.  The price of the house only include what was done, that's why we were able to reduce the price to you.  I can get you a quote and split the cost with you to make it right.  We are not going to respond to any other rejections on the BBB.  We have not deceived you in any way, you purchased a house that was already completed.

  Customer Answer

  Date: 02/06/2024

  Complaint: 21176111
  
  I am rejecting this response because:

  Apologize for the delay in response, we were dealing with the dryer outlet catching fire,which according to your warranty electrician, was due to poor installation with the wire connection being loose.
  As mentioned before, it was mentioned about it not being fully sodded and irrigated, hence why your team sent out the sod and irrigation people again after closing, but they did not due the entire yard as you advertised.  When asked, it was told it cost too much.  Hence why we are here because it is clearly advertised a fully sodded and irrigated yard comes with the purchase. 
  I think there may be some confusion on who bought the house, as the price was not reduced for us.  It actually went up in price from the *******, listed 6/18/2023, to ******* listed 10/20/2023.  This price increased was inquired with ****,and asked to reduce it to what was listed in June of 2023, and was told no due to market changes, which we understand and still went with the purchase.  Your price reduction statement does not apply to us, as the price actually went up, and was never listed higher then what we paid.
  As for your completion statement, here is the punch list given before closing to complete which still has not been accomplished:
  Front concrete patio clearly sloped towards the house. Verify this was part of the building plan and address as needed to correct
  Front concrete entryway has multiple cracks that need to be corrected
  Abundance of grout left on all tile areas.  Remove excess grout
  All operational windows do not have screens
  Abundance of nail pops in drywall need to be repaired
  Abundance of missing or incomplete caulking around all tile areas.  Correct as needed.
  Paint and Stain splatter in multiple areas. Needs to be removed and corrected as needed
  Here are the items found at the thirty day walk through:
  Second floor wood shelf not sealed
  Up stairs bathroom mirror not glued to wall and one of the two holders was stripped loose
  Master shower bathroom glass door not able to close all the way and missing top piece
  HOA covenant rules state fence must encompass AC units, but builder built behind AC units
  Multiple walls and trim not plum
  I have to agree that according to census.gov, a complete house is one with finished flooring and occupied, so that standard was met, however, I would have thought by your advertisement  However,the standard advertisement your team broadcast was not met regarding the sod. Your advertisement states so we can build your home, the way we would build our own. If all these issues were occurring in your home, would you be ok with it and accept it as the standard finished home?

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter *************************** purchased her home at ************************************************** in September2020. Since the purchase, she has been attempting to work with the warranty department to have a list of items repaired. Some items of which were listed on closing documents with the ************** She has been emailing ******************************** from the New Leaf warranty ***** A couple of items have been repaired, however, it's been over 3 years now with promises to get things resolved and to no avail, the items still have not been addressed. I've asked **** to escalate this matter to the Executive ********************* and she has not. I have also looked online for a different department to escalate this matter to, and no available addresses or phone numbers are available online. We have emails, texts and other written documentation to support our claim.

  Business Response

  Date: 01/19/2024

  Apologize for the delay.

  We will investigate the claim and work with our customer to resolve and "workmanship" issues.

  Customer Answer

  Date: 01/19/2024

  Complaint: 21165616
  
  I am rejecting this response because: until resolution to the repairs are complete. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 01/22/2024

  Out of courtesy, we will have a Supervisor come out and assess what may be "Workmanship" defects".

  Customer Answer

  Date: 01/29/2024

  Complaint: 21165616
  
  I am rejecting this response because:

  
  I still have not been contacted by anyone from NewLeaf to resolve this matter. 
  
  Regards,

  
  ***********************

  Business Response

  Date: 01/30/2024

  A meeting is set for today at 3:30pm.

   

  We also need to discuss the issues with the "HOMEOWNER"  NOT the parents.

  Customer Answer

  Date: 01/30/2024

  Complaint: 21165616
  
  I am rejecting this response because: this matter will NOT be resolved until repairs are complete. The HOMEOWNER *************************** WILL BE present for the meeting with ***** at 3:30 on 1/30/2024. With *****'s consent, I am assisting her with this complaint. If repairs would have been completed in a reasonable timeframe (still waiting for repairs to be completed 3+ years later), then this complaint would not have been needed, requiring me to assist. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 02/16/2024

  Complaint: 21165616
  
  I am rejecting this response because:

  
  1/30/24 a meeting was held with me (***************************) and ***** to review the warranty repair list originally submitted in September 2021. ***** stated he would get back to me by 2/2/24 or 2/5/24.
  
  2/5/24 I sent ***** a text requesting a status update. ***** did not respond. 
  
  2/10/24 I sent ***** another text requesting a status update. 
  
  2/11/2024 ***** responded stating he would get back to me by 2/13/2024. 
  
  To date, no repairs have been completed. Please keep this case open until repairs are completed. 
  
  

  Regards,
  
  ***********************

  Business Response

  Date: 02/28/2024

  Apologize for the delay.  We will follow up.

  Sincerely

  Customer Answer

  Date: 02/28/2024

  Complaint: 21165616
  
  I am rejecting this response because: we still have not received a response from New Leaf to resolve the repairs. We will be seeking legal advice and further filing a complaint with the Attorney General and ** State bar. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/13/2024

  **************,  I've sent folks over there and things are getting confused because you don't live there and the folks that live there are not aware or available.

   

  We are trying to help you, I don't mind personally meeting you there.  However, you can choose to go whatever route you'd like.

  Customer Answer

  Date: 03/14/2024

  Complaint: 21165616
  
  I am rejecting this response because: although your attempts are appreciated, your ************************* scheduled the tile contractor for the tile repairs on 3/11/2024 but did not coordinate with *************************** the homeowner on the specific date and time for the tile repairs. She was at work and no one else was at her residence when the tile contractor showed up at her residence for repairs. Better communication is needed on the scheduling of repairs.

  Additionally, the tile repair is only one of many repairs on the warranty list. The other items have not yet been discussed. 

  
  Regards,
  
  ***********************

  Business Response

  Date: 03/15/2024

  We can't resolve any of this through the BBB.

   

  Please have the Person that lives there contact ***** ************ to get these items resolved.

   

  If you don't get a response, please contact me at ***********************************.

   

  Thank you

  Customer Answer

  Date: 03/16/2024

  Complaint: 21165616
  
  I am rejecting this response because: we would not have had to file a complaint with the BBB if repairs would have been done timely since 2021 when the warranty list had been submitted. Here we are in 2024 and repairs are still not complete. This complaint will be accepted once repairs are complete. All we are asking is that Newleaf complete the repairs as stated in your warranty policy and as promised since 2021. We have been in contact with ***** and not one repair has yet to be done. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 04/09/2024

  Complaint: 21165616
  
  I am rejecting this response because: repairs are still not complete as of today.
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/10/2024

  This will be our response going forward.

  We reject the response, working on it!

  Customer Answer

  Date: 04/10/2024

  Complaint: 21165616
  
  I am rejecting this response because: only 2 items on the warranty list have been cared for. The other items on list still need to be repaired. 

  1) Hole in ceiling repaired that was damaged by New Leaf 

  2) Tree replaced that was damaged by New Leaf 

  We will be satisfied once all items on the warranty list have been repaired. 

  Regards,
  
  ***********************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a house in February 2023, we have filed numerous warranty claims, for the in April, July and September 2023 and they have not been addressed. we have emailed, texted and they say their person is supposed to be working on them but we have yet to see any conclusion. The claims include cabinet doors that were warped, their cabinet person came out reviewed the doors and was to replace multiple cabinet doors, but has never returned. The tile floor that is uneven some tiles are not level and cause high spots that can cause a trip and fall. Material from the construction is stuck on the floor that scraping and mopping can not remove. Areas of the house were not completely painted, doors front and garage were not sealing properly, we asked for the ** people to come out as the system blows unevenly in the house, and closing the room vents only makes excessive noises when closing them off. Trim work on doorways is peeling off.

  Business Response

  Date: 01/25/2024

  ****************,

  Apologize for the delay, we will schedule trades to come and address these issues.

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from NewLeaf back on November 2022. Right after my closing date I started getting letters from a ***************** There were invoices and they were trying to collect a payment from the builder. I informed the builder about these letters and they told me to not worry about it. Now there is a lien on my property from the material company and NewLeaf is refusing to pay for the materials that owe when building my home. I also been putting my warranty request for my first year. Until now nobody has contacted me.

  Business Response

  Date: 12/06/2023

  ****************,

  We apologize for this, Newleaf has a dispute regarding MG Building Materials that we are trying to resolve.  However, technically MG has no rights to put a lien on your property since they didn't provide the material to you.  Please contact MG's attorney *********************** at: ************************* and ask them to release this unlawful lien on your property.

  We appreciate your patience on the matter as we are actively trying to get resolved.

  Customer Answer

  Date: 12/06/2023

  Complaint: 20964926
  
  I am rejecting this response because:
  
  Regards,
  
  *********************

  Customer Answer

  Date: 12/06/2023

  Complaint: 20964926
  
  I am rejecting this response because:
  
  Regards,
  
  *********************

  I have contacted MG building materials attorney. They are not removing the lien until they receive a full payment from NewLeaf.  NewLeaf is been lying to me, telling me that everything is getting resolved, it's been over a year since I been dealing with this problem. I'm really stressed about this situation, having people knocking on my door telling I have been served is totally embarrassing!

  I need NewLeaf to step up and do something about this embarrassing situation. I'm planning to sell my house and I'm afraid I'm not be able to because of the lien on my property. 

  Business Response

  Date: 12/07/2023

  Apologize for your inconvenience, we'll get your house removed by next week.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have submitted warranty claims back in May 2022. We have not had any of the repairs done. I have contacted the warranty department multiple times. We have cracks int he foundation, cracks in multiple walls, many floor tiles broken, doors that will not shut/latch. We have holes in the roof that we were told could create mold (my daughter living in the home is immunosuppressed/transplant patient). We cannot get anyone from New Leaf homes to respond. We simply want all the repairs we submitted completed.

  Business Response

  Date: 10/10/2023

  Apologize for the delay, someone from warranty will contact you within 24 hours.

  thanks,

  Customer Answer

  Date: 10/11/2023

  Complaint: 20716050
  
  I am rejecting this response because:
  I have yet to hear anything from Nee Leaf regarding any repairs. 
  Regards,
  
  ***************************

  Business Response

  Date: 10/11/2023

  Someone will be contacting you regarding your warranty.

  Your closing date was 6-18-2021.  Thus you may be out of warranty with us, you may want to contact

  ****************** - **************************

  
  Phone/Fax:
  ************** (toll-free)
  ************ (office)

  Customer Answer

  Date: 10/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 01/05/2024

  Complaint: 20716050
  
  I am rejecting this response because:

  We submitted warranty claims prior to the 1 year warranty **** and we have made multiple attempts via emails and text to New Leaf to have repairs made on our home. I recently made a BBB complaint and only 1 issue was fixed out of the 25 pages of repairs submitted by the home inspector. The construction manager came by in early November and got the roof repairs & said he'd be calling to have other repairs done. We have emailed and sent messages multiple times with no answer. We have cracked walls, in some spaces 2 ft cracks, & multiple cracked tiles.  Desired Resolution:  Repair
  
  Regards,
  
  ***************************

  Business Response

  Date: 01/08/2024

  We will get someone out there to review what items are warrantable.

  Thanks,

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Leaf Homes failed to complete our roof in the appropriate fashion causing us to have an infestation of rats what have damaged our home. We have filed a warranty complaint twice online and have phones the company insisting on the roof being repaired. We have also called the company and no one has ever returned our calls. Rats can do a tremendous amount of damage to a home including chewing wiring which can cause a house fire. This is an urgent issue and must be resolved.

  Business Response

  Date: 09/21/2023

  MS. **********,

   

  Nothing wrong with the installation of the roof or *****.  We always leave gaps, very normal / comment in construction.  If you are experiencing rodents, contact your local pest control company for help.