Business ProfileforThe Scarlett Phoenix

I scheduled an appointment with ****************** for a Thermiva procedure on February 20th and at the time of the procedure the equipment dint work while I was already in the clinic laying down in the procedure room, so they had to rescheduled my appointment to buy the wands,to get that fixed. It didnt bother me at that time, but today I got another cancellation email and this has been the third time they cancel those appointments, obviously I didnt feel comfortable anymore and when I asked for a refund (*****) and I just got *****, so they charged me 150 dollars for cancellation, when they already canceled 3 time. The next availability was on March 18th and their policies says that fee cancellation will be if you cancel ******* 24 hrs of the appointment, so not even close to the day. Secondly, I dont even know why the took the full amount from my card when they havent even provided the service yet. I have all the cancellation messages and emails as evidence. Is not a big amount of money but I dont find logic or fair to charge me the fees for theirs mistakes. I really hope you can help out! Thank you