ComplaintsforNature Sweet Tomatoes

• Initial Complaint

  05/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I already submitted a scam report, so I'm not sure if you can just access that? I got an email saying to submit it here instead, but it didn't include a copy of my in-depth report, so I guess I just try to recreate it.Nature Sweet offered a generous full rebate last fall, which I submitted for early in the rebate period. When I didn't hear anything back, I reached out after about 6 months of waiting and they asked me for the receipts again but wouldn't say whether they'd received my submission, whether they were honoring the rebate, or to give any acknowledgement that the rebate existed. They sent me a coupon and when I followed up asking why I got a coupon instead of a response about the rebate, they stopped responding to me altogether. It's only $20 of missing rebate, but this kind of behavior makes me feel like the rebate offer was a scam to get more people to buy the products and then just ignore questions about when/how we would get our rebates. I've done a lot of mail-in rebates but never had this kind of strange evasive response to following up.

  

  Business response

  07/18/2023

  Regarding Compliant ID ******** filed by *************************, in which Customer ******* relayed that rebate checks had not been received relating to NatureSweet products as part of NatureSweets free after rebate promotion.
  
  As an initial matter, we want to thank you for bringing this matter to our attention.NatureSweet takes great pride in its products and business, and we care deeply about the satisfaction of our customers.
  
  We were disheartened to learn of Customer Pretzers disappointment.  Unfortunately,Customer Pretzers rebate requests were received at a time when our company was undertaking various systems updates.  The Initial Rebate check #***** in the amount $20.00 was mailed out 4/25/2023 to address, ******************************************************************************  We also provided Customer ******* with coupons as a gesture of appreciation when we sent out the first check. Upon inquiry by Customer ******* of the none receipt of the rebate, further research was conducted on the first check issued on 4/25/2023 confirming the check was not deposited.
  A second check, #*****, in the amount of $20.00 was mailed then mailed out on 6/16/23.We have confirmed with our banking partners that check #***** has cleared.
  
  We appreciate Customer Pretzers patience and understanding during this process.  We look forward to Customer ******* remaining a valued customer.
  
  Very truly yours,
  *******************************

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I participated in the NatureSweet "free after rebates" promo in Dec 2022, which allows two NatureSweet products and limits two rebate submissions per household. So, I purchased 4 boxes NatureSweet Constellation boxes with a total amount of $23.52, in two separate transactions/receipts and shipped out the rebate forms and receipts in two separate mails on Dec 07, 2022 (please see the attached images for receipts, rebate forms, rebates promotion, **** mail confirmation). But I still have not received the rebate check. I called customer service twice in Jan and Feb 2023, and every time they acknowledged that they received my receipts, rebate forms, and the correct purchase amount; and explained that it needs to take 1 to 2 weeks to process the rebates and I am in the queue. But now it has been more than 3 months since I submitted the rebates and way more than their promised processing time. I want the company to keep its promise on the promotion and send out the rebate check ASAP.

  

  Business response

  03/22/2023

  Re: Complaint ID ********
  
  Dear ****************:
  
  On behalf of Nature Sweet Tomatoes, this is to confirm that we received your communications regarding Complaint ID ********.  Thank you for bringing this matter to our attention. 
  
  We are completing our internal investigation of the matter, and expect to have a more substantive response to you by Thursday, 3.23/23.  In the meantime, we wanted to let you know that we are attending to the issues raised, and that this matter has our attention.
  
  Best regards,

  
  *******************************

  Financial Operations Manager

  NatureSweet, ***********

  ***********************************************************************************************
  O: ************
  www.naturesweet.com

  

  Business response

  03/24/2023

  Re: Complaint ID ********

   

  Dear ****************:

  This follows our email of Wednesday and further responds to your communications regarding Complaint ID ******** filed by *************, in which Customer ** relayed that rebate checks had not been received relating to 4 boxes of NatureSweet products purchased as part of NatureSweets free after rebate promotion.  As it is our understanding that this letter will be provided by Better Business Bureau to Consumer **, we take the opportunity here to address Customer ** as well.

  As an initial matter, we want to thank Customer ** and ******************** for bringing this matter to our attention.  NatureSweet takes great pride in its products and business, and we care deeply about the satisfaction of our customers. 

  We were disheartened to learn of Consumer **s disappointment.  Unfortunately, Customer **s rebate requests were received at a time when our company was undertaking various systems updates.  It also coincided with holiday and end-of year responsibilities and schedules.  It was our aim in speaking with Customer ** to communicate that we had the information we needed to issue the rebates, and that they would be forthcoming.  We also provided Customer ** with coupons as a gesture of appreciation.

  A check in the amount of $23.52 was issued on March 22, 2023, and sent to ************* at *****************************************************************************  We trust this resolves any open issue. 

  We appreciate your and Customer **s patience and understanding during this process.  We look forward to Customer ** remaining a valued customer. Can you please help us communicate the above to Consumer *****

  Very truly yours,

  *******************************

   

  Customer response

  03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩