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David K Young Consulting, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards,

    ******************************ally cannot get the owner's daughter on the phone to even go over the issue. I just so happened to get lucky and after about 20 calls (their reception screens thoroughly so no one takes your calls) I was able to talk to the owner's daughter. I told her we are looking at high penalties and she told me the 1095s WERE indeed filed. DK Young will provide no proof and now the *** wants proof, of course. I told the daughter that it was imperative and urgent that we provide proof to the *** that this was done. She had the nerve to tell me that they did not process the filings because the bill was not paid. So NOW, they aren't processed?? HOW IS THIS POSSIBLE when the invoice is always sent after the filings to calculate the cost? If she did not process our 1095s then why is her company sending MULTIPLE invoices for a job that was never done? I told her we would be happy to pay the bill for services they say were rendered but now they refuse to take our calls or help us.

    Business Response

    Date: 04/04/2024

    Good Afternoon, please find documentation that the customer's current requests have been met, namely to resubmit the requested reports to the ***.  The scanned email chain between *********************** and *********************** with ****** shows the completion of the request  yesterday and the *** file numbers.  The *** shows our file for the client and when the reports were completed in March 22.  **************** indicates she believes we submitted the files when they were completed in March, 2022 and that they just need to be resubmitted to the ***, which we have done.  She is correct in stating that we had to do the reports to issue an invoice for the work.  May I reemphasize that the file clearly shows the work was completed in 2022 and the invoice has not been paid.  

    ***** Young

    Operations Manager.

David K Young Consulting, LLC is BBB Accredited.

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