ComplaintsforMedtronic Diabetes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Medtronic filled a 2 month supply out of a 3 month supply on August 9 2021. The original prescription was for a daily change of infusion sets, so this would equal 9 boxes total for 90 days (each box of 10 infusion sets). The shipment on Aug 9, contained only 2 months supply or 6 boxes (3 sure T's and 3 Minimed Mio advance). I ordered a partial shipment as we had never tried the mio advance and we were not sure whether they would work long term for my son. The new sets did not work and when I contacted Medtronic regarding the rest of my missing Rx, they said they could not fill the boxes until Nov 9. So in other words, they did not fill a 3 month supply but they said I had to wait 3 months to get the next RX of infusion sets. I called Medtronic twice to find resolution and the person on the phone *****, said there may be a surcharge for filling this RX on Sept 27, and in addition she kept saying incorrect quantities on the phone regarding the original misfill.Business response
10/18/2021
Please see attached document.Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My son is a type 1 diabetic who is currently on a Medtronic 670G He has been on the Dexcom sensor since the first of this year. He was under a doctor who currently was unable to help him with the sensor he was on. I changed him to a new doctor and had his records released Medtronic was trying to get him to upgrade to the new 770g with their sensor. They got the order approved and signed off on by the dr who had already released him and shipped the new pump with the new sensor. I was unable to get an appointment until September with the new ********** want him on a different pump that actually works with dexcom. I called when I got home and was advised by the distributor for Medtronic it should be no problem. Now Medtronic is telling them they have a 30 day policy and it was over 30 days. Nothing has been opened and is sealed in the box. The return policy for their distributor says they will take back anything that is unopened. The regional sales manager calledBusiness response
10/18/2021
Please see attached document.Initial Complaint
08/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
MRN# ****** I am a diabetic on an insulin pump and I am not able, and have not been able, for nearly nine (9) months to get supplies since this company continually comes up with some excuse! (if they bother to contact you at all)I am traveling and placed an order two (2) weeks ago that has still not shipped. After multiple dealings with their so called CSR's, I am still without my supplies.The only thing different on my order was where to ship it to, nothing else had changed. But all of a sudden they needed authorisation to **** my insurance; tried to tell me that I would have to change my address with my insurance company, which is no true; I needed to update my mailing address; to now they need to verify my address on file. Again, all crap!This is the final step before I file a lawsuit against this company!Business response
09/13/2021
Please see attached document.Initial Complaint
08/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My husband received a medical device from his doctor that Medtronic provided. After a month, he stopped using it. We received a **** from Medtronic for $620. We were unaware that our insurance didn't pay for it and were also unaware that if we had sent it back to Medtronic we would not owe anything. I made payments online of $103.33 on 1/28/21 and $105 on 3/3/21. My husband convinced Medtronic to take the device back and they said they would refund our payments. We sent the device back on 5/4/21. I called Medtronic on 7/2/21 about not receiving a refund. They showed only that $105 had been paid. After searching, they were able to locate my 2nd payment. They said they would fix that problem and have a different ***** issue a check. I called again on 7/13/21 and had the exact conversation I had with them on 7/2. On 7/27/21, I was told that they issued a refund of $105. The other payment was still not showing. They promised to fix and issue check. On 8/10/21, same story as 7/27!Customer response
08/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am grateful for your help! Medtronic has refunded the full amount they owed us!
Regards,
***************************Initial Complaint
07/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received product(s) from Medtronic and have made multiple attempts to contact them concerning the products; however, I don't get a return telephone call and when I speak to any representative, I get the runaround. Representatives refuse to disclose their names so I have no idea to whom I am speaking with. Representatives place the call on hold and never return to the telephone. I have nothing but trouble with this company. This company will not allow its product to be sold through a vendor that would provide proper customer **********************. Currently, I have absolutely no clue about what I have received and the cost. The order confirmation shows my order as canceled. I have reached out to ***********************, *****************, and *********************; however, not one of them has the courtesy to contact me concerning medtronics mistakes and lack of customer **********************.Business response
08/06/2021
Please see attached document.Customer response
10/21/2021
Complaint: ********
I am rejecting this response because:Requests for any type of product technical support take hours to be appropriately addressed by representatives, if they are addressed at all. Medtronic representatives continually repeat the same information over again rather than attempting to resolve the issues at hand. I have provided my complaint of a glucose sensor that did not function as intended, requested replacement of that sensor, provided information regarding how condition occurred, steps taken to resolve up to the time I called Medtronic technical support. I am well aware of the reasons for the issues, because I have problems with their sensors continually malfunctioning and it is not user error. Sensor needs replaced and replaced timely. I don't need to hear for an hour or more the continual rambling by the Medtronic representative of why sensors don't function or what I am doing wrong. I simply need a sensor replaced!!!
Regards,
***** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
75 total complaints in the last 3 years.
35 complaints closed in the last 12 months.