Business ProfileforSonterra Dermatology PLLC

Description of the Issue During the visit to the dermatologist, my wife was charged a standard fee of $30. However, without prior discussion or visibility into the pricing, a mole removal procedure was performed. Subsequently, we discovered that this procedure was additionally billed to our insurance, separate from the initial charge.Core Problems Lack of Transparency: There was no clear communication or information provided about the cost or insurance billing practices for additional procedures like mole removal. Unexpected Additional Charges: The additional billing to our insurance for the mole removal was done without our prior knowledge or consent. Patient Rights and Expectations: As patients, we expect clarity and transparency regarding medical services and their costs. This expectation aligns with the principles of patient rights and fair billing practices.Requested Resolution In light of the lack of transparency and communication about the costs of the additional procedure, I request that the dermatologist's office remove the additional charge billed to the insurance as a courtesy. This action would not only rectify the immediate issue but also demonstrate their commitment to ethical billing practices and patient care.Rationale for the Request Fair Practice: Removing the charge would align with fair and ethical medical billing practices, acknowledging the importance of transparent communication with patients about costs. Patient Trust: Addressing this complaint amicably would help in maintaining trust and a good relationship between the patient and the healthcare provider.Desired Outcome Immediate: Removal of the additional charge as a courtesy. Long-term: Implementation of a clearer communication strategy regarding the costs and insurance billing practices for all procedures.