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Business Profile

Credit Union

Security Service Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Security Service Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Security Service Federal Credit Union has 58 locations, listed below.

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    Customer Review Ratings

    1.24

    Average of 29 Customer Reviews

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    Review Details

    • Francesca R

      Date: 11/20/2024

      ***** they are not part of the BBB. I've been a customer since **************************** wrong. I applied for a Home Equity Loan. They signed me up for a *****. I had never heard of a HELOC. I kept saying Home Equity Loan and she kept saying HELOC. I started to think that it must be a fancy short name so she wouldn't have to keep saying Home Equity Loan. As many times as I said it and as many times as I said I wanted to pay off the current loan from a home improvement that had high interest and she still didn't get it and didn't make sure I understood what she was having me sign. I trusted they knew better and would take care of me since I was a long time customer. Next few months the interest rates kept varying and I asked why and they never answered. Life happened, by now 2 years later, I am reading the contract and I understand it to say the rate would stay the same for a year, but that's not what happened. So, this person isn't able to know when a customer doesn't understand the contracts and didn't bother to explain. She just wanted her bonus for signing me up. I finally went into a depression but, I will fix this, get away from them and leave this bank. Not worth doing business with. I've asked for a copy of recording that initiated contact and ***** Marie **** can't seem to supply it nor have they sent me my signed copy of the contract.

      Security Service Federal Credit Union

      Date: 11/26/2024

      ***** will respond directly to the consumer and address the situation

    • John V

      Date: 09/11/2024

      Their staff are blatantly anti American. I will never do business with them again and will actively push people to more politically neutral options.

    • James J

      Date: 08/26/2024

      ******** customer **********************! They keep locking my account because of fraudulent activities? When all Im doing is paying friends back for the last time they locked my account through third party apps. I was told several times I would get a phone call to get my account back online. It never happened! This has been happening since Friday, its now Monday night and Im still without cash! My drafts for my bills were also sent back because of this! Now Im behind on bills and no money to buy groceries or gas!!

      Security Service Federal Credit Union

      Date: 08/29/2024

      Security Service Credit Union (SSFCU) has thoroughly reviewed our databases and there is no history of any accounts, nor any current accounts,associated with the information provided by the complainant. Please have the complainant contact SSFCU at their earliest convenience. 

    • Andy R

      Date: 08/25/2024

      We are thinking switching to different credit union. Not happy and mostly stressed dealing with some issues at their end! Many times we called and almost every time we tell them from the start. I dont know if they do notes at their end. We are just waiting for timing to closed our accounts from them. We are with almost 10yrs.

    • Daniel L

      Date: 04/22/2024

      I would be extremely careful interacting with this bank. I had to take over my mothers account due to illness with a POA. Multiple people at the union requested I send my photo id and Social ********************** over email. This would be plain text and anyone could hack it or see it. They offered my zero security options even after I asked multiple times. I finally had to set up my own encrypted account and send them the information.

    • Alexandria F

      Date: 03/13/2024

      **** into office to pay off my loan to make sure everything was right. Over 2 weeks later I called to see where my pay off letter was. Spoke with ******* said they mailed it off the 6th day after pay off. Conveniently it probably got lost in the mail. SSFCU is notorious for this. Highly unprofessional. Will do my next loan through Navy Federal

    • Harold C

      Date: 02/28/2024

      Visited location at ******************* to secure CD. Long time client doing 90% of banking transaction with this institution. After completing application for CD, asked representative to witness my signature on a government document I needed to submit. She checked with supervisor and declined to assist me. Very poor customer **********************

    • monica r

      Date: 02/08/2024

      1/22/2024 I submitted saving account and checking account on ******************************************************************** website. But they declined without contacting me. The reason they gave is they can't verify my identity. After I talked with their customer **********************, they said they can initiate a second review if I agree to submit all the documents they requested. So I uploaded all the government documents per their request. After that, I received a call from their customer **********************, saying that I would conduct a final review and need verifying some information with me. But there was no follow-up after that. So today I called them again. They said they still can verify my identity, so they declined my application again. I think this reason is not reasonable. I sent additional documents, including driver license, a photo of me holding my license, SSN and the pictures of front and back social security card, utility bill...most of them are government document. It was impossible to can't verify my identity. I even wondered if it was some kind of fraud, and with this material, it was easy for them to steal my identity.

      Security Service Federal Credit Union

      Date: 02/12/2024

      SSFCU cannot identify the complainant based on the information provided.  SSFCU requests the complainant reach out with additional contact information to assist in addressing the situation.

    • Mel J

      Date: 12/08/2023

      Worst Bank and customer ********************** ever!!! I literally watch them scam me with overdraft fees. I mean I am on my account regularly and watch every purchase. I literally screenshot one day my transaction because this wasnt the first time they did it. I wait two days to check my account and they change dates of the same transactions and charged me an overdraft fee for every date they change. The fee was ridiculous. I was making deposits on it and suddenly they closed my account. I ************** out arrangements and the people were ridiculously rude and unprofessional. When I asked about customer **********************, I was told they when you in collections customer ********************** is only required to tell about your account and not treatment. This is ridiculous worst bank experience ever. They scam you out money through overdraft fees

    • Gaston F

      Date: 11/20/2023

      This bank charged OD Fees even though you have money in your account. I have many complaints about the online customer experience they provide. online statements do not show the complete credit card transaction information. So if you see an unknown charge you do not see the phone number that is associated with the charge.. You have to wait until they provide you the monthly paper statement which is often too late to dispute the charge. They also are charging OD fees before transactions are settled often days before transactions are settled. Any type of authorization counts against your balance and you will get hit with overdraft fees even if the transactions are not actually settled. If that wasn't annoying enough as a customer you have no way of seeing this. when you look at your statements online it appears you have funds but you do not and they hit you with fees. I am tired of having to do mental math on a daily basis. Since I cannot trust what I see on my screen I will be changing banks. I think this is just taking making money of those who do not notice OD fees or don't bother calling in. I was much better services at BOA so moving back there.

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