Complaints

This profile includes complaints for Motor Finance Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Motor Finance Co. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Motor Finance Co.

  1011 Camden St. San Antonio, TX 78291

• 

  Motor Finance Co.

  P.O. Box 176 San Antonio, TX 78291

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My payed off my truck and they will not give me my title after l payed it off CPG7408

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has been tracking the gps records and called me questioning me about my whereabouts she attempted to also collect extra money from me saying my monthly payment is $668 when in fact the contract states its $520 she also requires **** payments to be made via **** *** ! Each time I attempt to make a payment either *** or ****** refuse to give me a receipt and i am being told they will give it to me whenever they are ready! They still dont have me in their system and thats unsettling because i have a license plate as well as registration tag I dont feel comfortable financing the vehicle with them at all its all shady business questionable actions etc

  Business Response

  Date: 07/29/2023

  This writing is to respond to statements made by Ms. ********* *****. 
  I will respond in bullet form addressing each concern Ms. ***** has brought to our attention. 
    *** Ms. ***** stated we are tracking her and I called her to ask her about her whereabouts. 
  We did in fact contact Ms. ***** regarding her GPS and the history of the same.  When our company purchases contracts from a dealer there have been times where the dealer has put an incorrect serial number of the GPS on a customer’s paperwork.  Our procedure is before paying the dealer for the contract, we verify the serial number the dealer provided to us on the paperwork signed by the customer acknowledging they understand there is a GPS in their vehicle, and we cross reference this to the customer’s address or work address they provided to us on their credit application.  Regarding the GPS assigned to Ms. *****, it appeared we may have an issue.  In the history of her perceived GPS records, no addresses seemed to match in her GPSs history.  This was the reason for my call.  I needed to ask Ms. ***** if she had been at a different location since purchasing the vehicle for it appeared we may have an issue with the serial number assigned to her GPS unit.   We do not want to figure out after the vehicle is stolen that the information is incorrect as then we will not have any idea how to assist recovering the vehicle.   As we were told “the serial number is correct” from Ms. ***** (no idea how she would know this information), we elected to leave her alone not push the issue.  
  *** *** attempted to collect extra money from me saying my monthly payment is $668, when in fact the contract states its $520 
  The contracted payment amount is in fact $519.61.  At the time the vehicle was purchased, the dealer offered to her (for an additional monthly sum) collateral protection insurance.  The forms provided to us show Ms. ***** in fact wanted to purchase the insurance.  We require both comprehensive and collision insurance on vehicles we finance.  We purchased an insurance policy for Ms. ***** from a company in ********** ***** and her monthly payment became $668.36 for both the vehicle payment as well as the Collateral protection insurance.  
  
  *** *** requires **** payments to made via **** *** 
  This statement is false.  We allow our customers to pay with cash, check, money order or a cashier’s check either in our office or by mail if they prefer.  We do not accept payments via credit card.  However, when Covid began in 2020 we needed to find an easier way for our customers to pay because everyone was limiting their exposure to contract this horrible illness.  We began using **** ***.  When Covid restrictions eased up, we realized that a great majority of our customers enjoyed using this app.  It is now an accepted form of payment from our customer base.  
  
  *** Each time I make a payment, *** and ****** do not give me a receipt and I am told they will give it to me when they are good and ready. 
  This is an interesting statement.  When we begin with a new customer paying on **** ***, we ask them to please pay $1 test transaction first.  We send a few texts showing them which cashtag to pay as well as asking them to please pay a test transaction first etc.  With a new customer, we try to send receipt (via text) to them when we receive the initial $1 test transaction the same day.  Once a customer has paid the test transaction, our office procedure is to text EVERY customer who pays on **** *** a texted confirmation that we have received their payment on the NEXT business day.  The text looks like “Received $xxx, **** ***, xx/xx/2023” as an example.  Due to the volume of, as well as other tasks needing to be done in the office, we do not send a confirmation receipt immediately.  An immediate confirmation is expected by Ms. ***** and not feasible in our business model.   If this procedure does not work for her, we believe she should not choose **** *** as her preferred method of paying and suggest she pay in person or mail her payment to our office.  Ms. ***** has paid once on **** ***, a total sum of $125.  This amount was paid on **** at 6:01 am.  At 10:26 she requested confirmation receipt of the $125 paid that morning.  At 11:11 a text was sent to her “*** is not currently in the office.  She had an appointment this morning.  Should be in early afternoon.  I will relay your message.  Thank you!”.  She texted back, she wanted confirmation.  “All im asking for is PROOF of receipt something that’s immediately available after payment is made”.  She received the following text in reply “I’m sorry you feel that way.  We are a small business and pride ourselves in that fact and that we are able to have a personal relationship with each and every one of our customers.  **** *** confirmation is given in a 24 hour window to make sure funds are received and verified, that is our standard practice.  If that’s not something you can live with you are more than welcome to visit the office to make your payments.  The only verification that is EVER given immediately is the test $1 so the remainder of a payment can be sent.”  As I am the one watching the **** *** payments being received by us, my staff could not immediately verify and as explained we do not do this routinely.  
  
  *** They still do not have me in their system and that is unsettling. 
  Ms. ***** account is in our system and has been assigned Account # *****.  As a general rule, the dealer prepares all the paperwork packet.  This includes the contract, relative list, application, GPS form notification, Notice to Our customer as well as others not listed in detail here.   It generally takes the dealer a week or so to put all in order and bring to our office for handling.  Ms. ***** purchased her vehicle on ******* and what I know is we received her contract packet in our office on ******.  We then go through our processing of checking the paperwork out, issuing the proceeds check to the dealer, verifying GPS validity and then finally booking into our system.  As we do not timestamp each process, I am unsure when Ms. ***** account was booked into our system.  I can verify she was the 2nd loan added for June 2023.  
  
  

  Customer Answer

  Date: 07/31/2023

  Complaint: 20276486
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 07/31/2023

  Complaint: 20276486
  
  I am rejecting this response because: the information is inaccurate! I went to make my payment for the month of June and was told I did not have an account number at said time hence why my said account number isnt shown on the **** *** screenshot for the partial $125 payment i made in june! Also the insurance is thru them as well! I went to make my July payment and asked why havent i received a welcome letter from said insurance company and watched as ****** pulled whatever documents from my file to compose the welcome letter i asked for to validate that this is infact real! Ive never paid my insurance payment to my finance company and to not have the original documents from said policy is suspicious to me! *** told them several times the mailbox in my complex are constantly being vandalized to hold whatever important correspondence for me to pickup! Theyre still saying they mailed etc, to me and i have no way of knowing because I havent received anything via mail! Lastly *** specifically referred to the amount of time i spend at my apartment complex when she claims to have contacted me to ensure the correct gps was installed on my truck! Her exact words were how come you spend less than 12 mins at the address we have on file? Then proceed to ask does 103 saint ****** mean anything to me? That was very disturbing and unsettling for me! Shes stating that I confirmed the correct gps was on my vehicle and that is correct because what other device would there be being as i signed to acknowledge that its on my truck! Which translates to me that they are 100% sure the device is infact on my truck because I signed documents! If there was such a possibility that they wrong gps was installed *** would not have been able to inform me of my whereabouts and that would translate to falsification of documentation to me! Lastly while i do go to the business to place a payment i am locked inside this is another thing that unsettles me as well! Ive yet to receive the original documents from the said insurance that references the monthly payment so I havent paid the extra $150 that they are asking me for i have infact asked them to cancel said policy so that i may gain my own theyre refusing to do so! To my knowledge im not sure its legal to have 2 policies on one vehicle so i asked for their policy to stop so that i can separate this from them and gain my own insurance with a company i know and trust! Their business practices are horrible and distasteful and i researched a few ****** reviews that corroborate my own personal experiences 
  
  Regards,
  
  *****************************