Complaints

This profile includes complaints for Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Byrider

  3216 SW Military Dr San Antonio, TX 78211-3618

• 

  Byrider

  6226 Bandera Rd San Antonio, TX 78238-1630

• 

  Byrider

  11150 N Interstate 35 San Antonio, TX 78233-5707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a first time car buyer I assumed I asked all the right questions and had gotten all the information before signing a contract, however, they bonded me to a contract with a faulty vehicle and non-honorable warranties that made me come out of pocket more so than helping. They take advantage of first time buyers just to acquire the sales they need and ultimately damage my credit. I went in last year to service for a fix, wasn't properly fixed the first time and had to waste time and effort and money since it wasn't under warranty just for them to still not get it right by the next pick up , I am currently going through the same exact later problem due to faulty labor and vehicle parts used. The staff is horrible was complete belittled on the phone with CNAC who supply's the loan by not just my account manager but they're boss. They don't teach their sales representatives to properly inform customers and make them sign damaging contracts.

  Business Response

  Date: 06/24/2025

  In the case of Hydeyah ****, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. 

  Ms. **** purchased a 2013 Jeep Compass on February 11, 2023 from the franchise-owned Byrider on I-***********************, **. She also purchased the optional 36-month, ****** mile service contract, whichever occurred first. 

  Service records show Ms. ****** vehicle was last serviced with us in March 2024 for a throttle body assembly replacement. We were unaware of any issues she was experiencing since then. Upon receiving this complaint, we attempted to contact Ms. **** to discuss her concerns, but our efforts were unsuccessful. We left a voicemail and sent an email explaining that we would like to arrange for her vehicle to be towed to our service department for diagnosis. If the issue is related to the throttle body assembly replaced in March 2024, it would be covered under the parts warranty, resulting in minimal out-of-pocket cost for Ms. ********************************** is committed to resolving Ms. ****** concerns and encourage her to return our call so we can assist her further.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience, and we value Ms. **** as a customer.  We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 05/21/2025. I called cnac and spoke to a case manager named ***** out of ***********,** ************.. And she was very rude,disrespectful and hung up on me twice.. That is very unprofessional and I am your client and I believe should nit have been given that kind if disrespect as dhe gave me. Thank you timenof call 2:31,pm and 2:33 pm

  Business Response

  Date: 05/22/2025

  This customer belongs to the *********** Texas location.  Could you please transfer this complaint to the Texas BBB so that the correct location responds?  

  Business Response

  Date: 05/29/2025

  In the case of Mr. ******* *******, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. 

  Mr. ******* purchased a 2015 Dodge Journey on October 27, 2023 from our Byrider location on 19th St in *******, ***  

  We sincerely apologize to Mr. ******* for the unsatisfactory service he received during his May 21, 2025 call to our CNAC contact center regarding his vehicle's VIN. Management has reviewed the call recording and addressed the issue directly with the employee involved. Furthermore, this incident has been used as a training opportunity with the entire CNAC contact center team to reinforce our call expectations, which emphasize being friendly, helpful, and empathetic. We value Mr. ******* as a customer and hope to continue our relationship in a positive manner. CNAC strives for customer satisfaction and program advancement with each customer encounter.
  

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not share how to explain this all but well I'm having issues this jdbyrider because I had got ** transmission replace last year and now this year it only been a year I had leaking I took it in and will they fixed it and that did cost me money and they said it was safe to drive so I got it back with in the week I had ** van ** transmission was leaking again I took it back and now they are saying it ** transmission is bad. Why couldn't they tell me that in the first place I feel like I was being played with the service department now they said it was going to cost me 2 to3 000 dollars it was not they only car I've had with jdbyrider so I gave the van bake to them but I just feel this jdbyrider playing there customer selling them vary bad cars they service department I feel that they lied to me to make more money that van was not safe

  Business Response

  Date: 05/02/2025

  In the case of ****** ******, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. 

  Ms. ****** purchased a 2014 Chrysler Town & Country on April 14, 2023 from the franchise-owned Byrider on I-***********************, **. The vehicle was covered by a 24-month, ****** mile limited warranty, whichever occurred first. Ms. ****** has put on over ****** miles since the time of purchase.

  Ms. ******** vehicle was brought in for service in March after Take 5 reported a fluid leak they couldn't identify as power steering or transmission fluid. Our inspection determined the vehicle had leaking transmission oil cooler lines and failed catalytic converters that needed replacement.

  As the vehicle was outside of its warranty, the quoted repair cost was $1,798.00. Ms. ****** was approved for $1,250.00 through Koalifi and paid $335.35 in cash. Byrider covered the remaining balance of $217.65. After the repairs were completed, a technician test drove the vehicle and confirmed no other problems were apparent at that time.

  Ms. ****** picked up her vehicle on April 3rd but returned on April 11th because the vehicle was no longer moving. Upon inspection, the technician identified two transmission codes: P0732 (Gear 2 incorrect ratio) and P0733 (Gear 3 incorrect ratio), which indicated an internal transmission failure. This occurred after Ms. ****** drove the vehicle 462 miles. The estimated cost to replace the transmission is approximately $2,000.00.

  Byrider stands behind the vehicles we sell and honors all limited warranty coverage provided. Once the warranty expires, we continue to make good faith efforts to work with customers to facilitate affordable repair solutions.

  We regret that Ms. ****** chose to return the vehicle voluntarily instead of working with our team to explore all available repair options. Byrider strives to achieve the satisfaction of every customer and is happy to continue working with Ms. ****** if she changes her mind. However, she is out of warranty and repairs would be her responsibility.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in the car that I got from by rider to *** ******* they sent over **************************************************************************************************************************************** to pay more money to them until they receive the check. They also stated out there mouth they will keep calling harassing me and they will come and get my new car until the payment is made

  Business Response

  Date: 01/08/2025

  Regarding Ms. ******* *****, complaint number ********, we conducted a thorough investigation with the full cooperation of the franchise-owned CNAC. Ms. ***** is dissatisfied with how her account is being handled.
  

  On August 23, 2021, Ms. ***** purchased a 2012 **** Fusion from the franchise-owned Byrider location at *****************, *** 
  

  On December 28, 2024, Ms. ***** contacted her CNAC account representative to inform them that she had traded in her vehicle at a different dealership. The CNAC representative reminded Ms. ***** that her contract did not have a ***** period and that she was responsible for making payments until the payoff check was received.
  

  CNAC did reach out to the other dealership to confirm that the vehicle was traded and that the payoff check was in process. 
  

  As of today, January 8, 2024, Ms. ****** account remains delinquent. Upon receipt of this complaint, CNAC made contact with Ms. ***** and as a courtesy, we have agreed to suspend collection activity.  CNAC will wait until Friday January 10, 2024 to reach out to the dealership and check on the status of the payoff check.  
  

  CNAC strives to provide the highest level of customer satisfaction. We appreciate Ms. ****** business and are pleased to have assisted her advancement through our program. We wish Ms. ***** continued success in her future endeavors.
  

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 8/14/2024. On 11/24/2024 there was an attempt to steal my car. The window was broken out and the steering column damaged. I was told to purchase insurance by a representative with Byrider which would cost less. It appears Byrider also works with CNAC Insurance. My car is still located at Byrider for over a month as I was informed they would complete the repairs. No updates other than waiting on insurance company. I also discovered that I was misled being told the insurance was cheaper yet only covers the car, their interest in the loan and not me the consumer. I am stuck without a vehicle at the mercy of Byrider .

  Business Response

  Date: 01/13/2025

  In the case of Ms. ***** ****************, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.   Ms. *************** filed a complaint regarding the service of her vehicle after an attempted breakin.
  
  Ms. ***** **************** purchased a 2018 ******* Elantra on August 14, 2024 from our Byrider dealership on ************************ in ***********, ***  The vehicle came with a limited warranty for  24 months or ****** miles, whichever occurs first. .
  
  Ms. **************** contacted Byrider on November 25, 2024 to report that her vehicle had been damaged during an attempted break-in. Upon arrival at Byrider, the vehicle was inspected and assessed, and an estimate for repair was prepared. Byrider made multiple attempts to contact Ms. **************** on December 17, December 19, December 30, 2024 and January 3, 2025, to discuss the estimate and inform her that the $500 deductible would be required to process the claim, but was unsuccessful.
  
  Byrider is happy to initiate the claim process if Ms. **************** wishes to discuss the diagnosis and pay her deductible. Our service department can be reached at **************.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am texting again because although by writer knocked off most of the cost for the repair it's been a whole month they told me my car was ready I went to go pick it up yesterday and was told that it wasn't there then I was talked to very rudely and kicked out of the facility without a resolution it's been a whole month that I've been paying on my car every two weeks and they were told me that my car was next last week and here it is another week and about to go into next week and my car still isn't fixed and I keep on getting the running around and I still haven't had my car in one month so it took them a month to fix my car

  Business Response

  Date: 10/08/2024

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value Ms. ****** as a customer. ********************** is actively working with Ms. ****** to come to a resolution. 
  
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car about 5 months ago the first week that I got it it was having problems stopping in the middle of the street I took it to the original place that I bought it from and paid the service tech and told him everything that was wrong with it they were supposed to have had fixed it but I got the car back the next day worse off than when I first got it so I've been putting money into my car and it's been a month that I haven't been able to use my car but they keep on calling me for my payments and they're not ******* on my car I paid like $400 almost dollars trying to get it started it turns off in the middle of the streets I'm still it had a whole bunch of noises and stuff I pay on time and then when I asked them about when it's available they told me that it would take 7 to 15 business days and I'm spending money on Ubers and and bus rides to get to work when I have a car and they said that it's only one service tech serving *********** and the surrounding counties that's what the service woman told me that works there I just want a new car and I need my car right away because I've been going on a month I'm already paid for the car twice and I'm not in it and they seem not to care I've also had to pay tow truck the car was a lemon when I bought it and when I told them they said the law didn't apply please help I'm a single mother and I think they took advantage because I was looking for a car and they were closing down the location so they gave me the lemon car just to get rid of it off the lot and now I'm paying for it

  Business Response

  Date: 09/20/2024

  In the case of *********************************, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. **************** is upset with repeated mechanical issues.
  
  **************** purchased a 2012 ******* Elantra on January 18, 2024, from the franchise-owned Byrider location on I-******** in ***********, **. The vehicle is covered by a 24-month, 24,000-mile limited warranty, whichever comes first. 
  
  Service records show that Ms. ******* vehicle has only been serviced once at our department since its purchase. The repairs completed addressed a faulty camshaft position sensor, crankshaft position sensor, and stabilizer link. The repairs were covered and **************** was only responsible for the $50 deductible.
  Upon receipt of this complaint, Byrider contacted **************** to address her concerns. The current issues involve a non-charging alternator and an internally defective battery that cannot hold a charge. While several items are not covered under her warranty, we assured her of our willingness to assist her in other ways. We clarified that we do not mark up the cost of parts required for non-covered repairs and proposed a labor rate of $79. Additionally, Byrider offered to share the repair costs to facilitate her return to the road. The estimated repair cost is $433. **************** agreed to contribute $150, with Byrider covering the remaining $283.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value **************** as a customer. We look forward to our continued relationship.
  
  

  Customer Answer

  Date: 09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have transaction from all the payment I just owed $5724.00 on a $for a **** escape 2011 and I purchased it 2022 I paid ****** biweekly emails she constantly threatens me that it was getting repo everyday Im emotionally distressed

  Business Response

  Date: 09/04/2024

  In the case of *************************, complaint number ******** we have investigated this matter with the full cooperation of the franchise-owned CNAC. ************** is upset with her vehicle being repossessed.

  ************** purchased a 2011 **** Escape on October 22, 2022 from the franchise-owned Byrider on ************ in ***********, *** 
  ************** was recently notified for non-payment as our company does not offer a ***** period for payments. ************** defaulted on her retail contract, and her vehicle was repossessed on August 30, 2024. 

  It is crucial that ************** understands our policy that payments are expected on or before the due date, and we value clear communication in such matters. We kindly request ************** to contact us at her earliest convenience, as we are committed to finding a resolution and ensuring she can retain her vehicle.
  At CNAC, our goal is to provide the highest level of satisfaction to every customer. While we understand ****************** situation, she did default on her retail contract.
  

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told is when we purchased the vehicle (2017 Jeep Cherokee) that the Air Conditioning) would get fixed. We had to make an appointment to go get it serviced at their service department, we did the first time. They said the problem was fixed, the very next day it stopped working again. We made another appointment to get it repaired again. I called them and ***** told us the ** was working fine and changed us $50 for basically doing nothing. The very next day it went out again. The ** turns on and off when it wants to. Sometimes it works and other times it doesn't. I needcthem to resolve this issues as they promised, without charging me everything I take my vehicle in for service.

  Business Response

  Date: 08/14/2024

  Regarding complaint number ******** for Ms. ************************** we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. **************** is dissatisfied by the mechanical service she received.
  **************** purchased a 2017 Jeep Cherokee on June 28, 2024 from the Byrider location on ************************ in ***********, **. The vehicle is covered by a 24-month, 24,000-mile limited warranty. 
  
  While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle, similar to any mechanical device, requires proper maintenance and occasional repairs to ensure performance and longevity.
  The vehicle came in for service on July 9th with complaints about the a/c not functioning.  The technician diagnosed the problem and found that the a/c was blowing hot and cold at random times but not consistently.    The blower motor resistor was replaced and covered under the limited warranty.  On July 30th, the vehicle came back in with complaints about the a/c not blowing and a check engine light being on.  The technician was able to diagnose the issues and get them corrected.  On July 31st, **************** picked up her vehicle from service.  The technician rode with her for a test drive and they determined everything was fine.  **************** was charged $50 for the diagnosis and the rest was covered under warranty.  This is the only out of pocket charge that **************** has been charged since purchasing the vehicle.
  At Byrider, customer satisfaction is our top priority. We sincerely apologize for any inconvenience you have experienced due to the issues. We highly value **************** as a  customer. We look forward to our continued relationship. 
  

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, last week a purchased a used car from a San Antonio dealership, they disclosed the things wrong. However in three business days Ive noticed (dents on the hood, interior rear driver door cant be opened from the inside, the door sensors are defective thus leaving a red light on my dash, theres 2 baseball sized cracks on the windshield, the right passenger tire has a hole in it, the trunk latch has to be pulled up, the ************** is saying no antenna, theres two open recalls from over 5 years ago, and I was only given a tank of gas on the day of purchase, the drivers side speakers are going out, the oil level and oil filter need to be changed) With all of these issues, I feel as if I was sold a vehicle that hadnt been touched or serviced in years... I would like a different vehicle or my Down Payment back, as I do not feel as if the dealership was 100% honest. I work a 9-6 job and cannot make it to and from work when my vehicle needs at least a few weeks to service. I do not have the time to take a car in for service after less than a week.

  Business Response

  Date: 08/08/2024

  In the case of Mr. **************************** complaint number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider. ************** is upset with the mechanical issues that he has experienced since purchase.
  
  ************** purchased a 2010 **** Fusion on July 25, 2024, from the franchise-owned Byrider location on ************ in ***********, **. The vehicle is covered by a 24 month or ****** mile limited warranty, whichever occurs first.
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  Upon receipt of this complaint, Byrider reached out to ************** to address his concerns.  It is a business practice to only keep tank of gas in all the vehicles.  
  
  Sirius ******** is a service that is not provided by our company.  If ************** would like to purchase this service, he needs to contact Sirius XM.
  
  Byrider had scheduled the vehicle for a windshield replacement while it was still on the sales lot.  ************** purchased the vehicle before that was completed.  ************** was informed at the time of purchase that we would take care of that for him.  Byrider made arrangements with ************** to drop the vehicle off when it was convenient for him, and Byrider would get the windshield replaced and all ************** mechanical concerns addressed.  Byrider also reviewed with **************, that open recalls are handled by the manufacturer and he would need to contact a **** dealership to get those addressed.  
  
  After speaking with **************, he seemed pleased with the outcome of the conversation.  
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues may have caused ************** and we value him as a customer. We look forward to our continued relationship.