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Business Profile

Check Printing

Harland Clarke Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Printing.

Complaints

This profile includes complaints for Harland Clarke Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harland Clarke Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for Harland checks and they still havent arrived.. takes a month before you get your checks!So, I guess they ship by Donkey Express. The poor animals have to carry a burden of ***** lbs 210 miles across the hot, arid desert which takes several weeks. Then the crews have to deal with Mexican outlaws who raid the donkey lines for money or jewelry. Sometimes a Harland check-carrier falls ill or dies on the trail, making the arduous journey worse! Yes, your checks will arrive in 12, 14, or even 30 business days (the handlers get 2 days of rest every week). The president of Harland says, That mode of delivery was fine enough for Grandpa so its fine enough for me.

      Business Response

      Date: 04/05/2023

      We appreciate ****************** feedback on his recent check order experience and apologize for any inconvenience he may have encountered.  Attempts were made to contact **************, but we were unable to reach him with the information provided.  We'll be happy to assist if updated contact information is provided.


      Thank you

    • Initial Complaint

      Date:02/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As other ordered checks , never arrived and customer service is non existing and hangs up so NO way to get relief.For a check printing company its unheard of and should be required, as my bank has no way to help.

      Business Response

      Date: 03/08/2023

      Thank you for advising of ************************ concerns.  In our review, Mr. ********* order was placed on February 1, 2023 and shipped the same day with non-trackable standard **** delivery; approximate delivery timeframe of two weeks. We confirmed the order was not returned to Harland Clarke and, consequently, is considered lost in the mail. As a business courtesy, we requested a credit for $22.52 on March 1, 2023 for the February 2023 order. The credit will post to ************************ account within two weeks. Harland Clarke respectfully recommends, for the security of the account, that ******************** contact his financial institution, San Francisco ****************** if this has not already been done, for help with placing a stop payment on the lost check order and or any other precautionary measures his financial institution may recommend. We recently implemented a change with our contact center consumer phone line that ******************** would contact for inquiries and reorders. The line directs consumers to our digital channels (web or phone automated system) and/or his financial institution for order status updates. We apologize for any inconvenience this may have caused ******************** and appreciate the opportunity to respond to his concerns.

    • Initial Complaint

      Date:02/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I re-ordered checks in January. I paid for trackable shipping and according to DHL my shipment has been lost or undeliverable and I need to contact Harland Clarke. That is impossible. I have attempted to contact them multiple times on many different days. I have exhausted every option on their automated system and either get hung up on or wait on hold for hours. This company has no customer service to speak of.

    • Initial Complaint

      Date:02/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks on 1/13/23. Received email confirming shipment on 1/14/23. It is now 2/3/23 and still have not received the checks. I called Harland Clarke and the representative said I should have received them by now but there's no tracking so she couldn't locate the checks. She didn't seem to know what to do and wanted to consult with her supervisor. She offered to reissue the checks. I brought up the security concern of my checks being reissued with the same account number, knowing that there are undelivered checks somewhere out there that can be cashed by anyone. She assured me that I wouldn't have to change my account numbers. That's obviously wrong. Reissuing doesn't solve the problem. My checks are still out there with all my information. I now have to call my bank to stop those undelivered checks, close my account, open a new account, and notify all the financial institutions associated with that account. It's a huge inconvience over something as simple as delivering a package. According to their numerous complaints on BBB and yelp, this company has a track record of losing customer ********************** on a regular basis. They clearly have a problem with their shipping method and has done nothing to address it. For a company that delivers packages with sensitive information, shouldn't they have a secure method of delivery? These are people's account numbers "lost in the mail." It's disturbing how many checks have been lost and how this company is allowed to continue operating.

      Business Response

      Date: 02/16/2023

      We appreciate ************** feedback on her experience when speaking with our Harland Clarke representative. ********** confirmed that she placed the order shipping to the correct address and chose non-trackable delivery in lieu of our trackable methods. We have confirmed the order was produced and shipped without incident.  Due to the amount of time that has passed since the order left our facility, this order is deemed lost within ***** and it would be proper to report the lost order to the financial institution to determine appropriate security measures for the account. We apologize for any inconvenience ********** may have encountered.

    • Initial Complaint

      Date:02/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/17/2023 I ordered checks. As suggested I paid $14.49 for Trackable Check Protect. I received my checks on 1/27/2023. They were not sent by this method. I checked online at my order. There was a blue 'Track Your Order' button. When I clicked on it, the response was 'bad request'. I made multiple attempts to contact Harland/Clarke by phone and each time received the message 'for the security of your account please contact your financial institution.' I called my credit union. The person tried to help me but in the end told me to contact shipping (DHL). I called DHL and talked with them. Since there is no tracking number they could not help, which is completely understandable.There is no apparent way to talk to a real person at Harland/Clarke.Since I did not receive 'Trackable Check Protect', I would like the $14.49 refunded to my account.Thank you.

    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to reach Harland Clarke regarding an order of checks that I have not received. I have tried the customer service number 4 times selecting various options. Each time the system has hung up without addressing my issue. Also, there are no choices that let you speak to a person.

    • Initial Complaint

      Date:01/23/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Similar to other complaints I have seen, I ordered checks from Harland Clarke at the end of December 2022, still have not received checks weeks after the expected date. I was charged for these checks at the beginning of January. I went to check the order status online and it claims I have not ordered anything from them before, even though they charged me. I tried contacting customer service and an automated response hangs up on me every time.

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for additional checks and the order is wrong. Called to resolve but cannot get in touch with anyone from Harland *****. 800 number runs you through selections and then disconnects you ..

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks from Harland Clarke OrderMyChecks.com on 1/6/23. The checks were delivered on 1/18/23, but part of my order was missing: Standard Register Bundles of 2, 2-pack 1 unit. I was charged a total of $10.51 ($9.82 + .69 tax). All I received was the booklet with the checks and the complimentary ledger, and the 2-pack register bundle was not in the shipping package nor in the check booklet.I attempted to call Harland Clarke but was repeatedly hung up on. I would like a refund of $10.51.

      Business Response

      Date: 04/05/2023

      We attempted to reach ****************** via phone on January 25th and February 7th and via email on February 7th to gather more information to assist him with his concerns.  As of April 3, 2023, we have not received a response to our voicemails or email.  A credit has been submitted for $10.51.   This complaint has been documented for future reference.


      Thank you

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks that were supposedly send out on 12/23/2022.They were estimated for delivery on 1/5/23.They have not been delivered.I would like a refund for these checks.I have tried to talk to someone at Harland Clarke multiple times and they have NO human customer service.

      Business Response

      Date: 01/25/2023

      On behalf of Harland Clarke, we apologize for any inconvenience Ms. ******** (***) Pitcher may have encountered with her recent check order experience. 

      ******************************* placed her check order on December 22, 2022 which shipped non-trackable, **** bulk mail.  In our contact with ******************, we issued a goodwill credit for that charge of $40.86 and have placed a replacement rush order with next check range at no charge.   

      ****************** has informed her financial institution, and they have placed a stop payment on the undelivered check order.  The replacement order is shown to have been delivered on January 23, 2023.  

      Further, we recently implemented a change with our contact center consumer phone line that Ms. Pitcher would contact for inquiries and reorders.  The line directs consumers whose orders fall within a recent timeframe to our digital channels (web or phone automated system) and/or her financial institution for order status.  Thank you for the feedback as we continue to review our internal processes for improvement opportunities. 

      Thank you for allowing us to respond and help with Ms. ************;concerns. 

      Customer Answer

      Date: 01/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    Harland Clarke Corp. is NOT a BBB Accredited Business.

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