Business ProfileforSunset Funeral Home

Seller: SCI Texas Funeral Services, LLC Provider: Sunset North Funeral Home Loc. N0: 4452 Contract Purchaser: ******************* Contract Beneficiary: *************************** Contract # ************ My mother, ***************************, resides in *********** so on 1/30/2024 I entered into Trust Funded Prepaid Funeral Benefits Contract for her with Sunset North Funeral Home in *********** and paid the full amount ($5842) of the contract. Their salesperson was ***************************. On 1/31/24 I requested, via email, ****** provide four items-- one item was complete contracts that include "contract numbers" which were omitted from the contracts sent to me. On February 1 ****** sent the requested information but two of contracts would not print properly. On February 5 I sent ****** an email advising her of the problem printing the contracts; requesting she print and mail paper copies of the fully completed contracts. She did not respond or acknowledge my email so on February 20th I requested she send me her supervisor's email address so I could get someone to send me the completed contracts. She responded by email saying her supervisor, ***********************, would be reaching out to me. I never heard from him so I contacted Sunset North Funeral home, got his phone number, and called him on February 26. I had a good conversation with ****, he apologized and assured me the contracts would be mailed the following day on the 27th. I did not receive the contracts so I called **** again on March 8th, got his voice mail and left a message. As of today, March 18 I have not received the completed contracts, nor have I received any communications from **** or his company. Once payment was made the sales side of Sunset North Funeral home disengaged from responsibilities to customers. All I need are printed copies of the Trust and Away from Home Contracts. Additionally, no customer should have to experience the poor service I have received throughout the sales process of this pre-paid funeral contract.