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Villas Of St Moritz has 1 locations, listed below.

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    Business ProfileforVillas Of St Moritz

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7221 Lamb Rd Ofc, San Antonio, TX 78240-5230
    BBB File Opened:
    5/1/1987
    Business Management
    • Ms. Tina Lopez
    Contact Information

    Principal

    • Ms. Tina Lopez

    Customer Contact

    • Ms. Tina Lopez

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 31st my boyfriend sent an online application for a 2Bed2Bath apartment. At the time it was only him who was going to be permanent living at the apartment and we decided to add my dog which he takes care of sometimes to avoid future issues with the property management. The application fee was $50 USD and we understand is not reimbursable and without having the option to look at apartment cause nothing was available he still decided to applied. He got approved and the admin assistant ***** let him know that to move forward he needed to pay $200 Deposit and $50 Admin Fee. So he took a money order and then he was asked to fill out another paper application where he putted the same exact information as the application online. And they said the only thing remaining was the rental history verification for which they were going to send a letter to the address and wait for the response and the pet deposit of $300 (no reimbursable) and $300 when move in. At this point I was already confused cause in the online application said $150 (no reimbursable) and $150 when move in. So they pretty much double it but he still decided to move forward so he did. Then the next day another lady called to let us know they couldnt verify the rental history cause the phone number so it was going to be another $300 usd and also that the dog breed wasnt allow so it couldnt be at the property. Its unbelievable the miscommunication we went through and that even tho we communicate properly and clearly they still made us think everything was going through just so they could take as much money as they could. At the end when my boyfriend decided not to move forward they said they could only reimbursed the $200 usd and that they were being nice about it cause since he had already signed they could keep the deposit as well. Honestly this felt like a scam since the beginning and I read a lot of bad reviews about the administration and I can clearly see why. Isnt just *****, its everyone.
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