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Business Profile

Apartments

Legacy Apartment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since we have moved in in January, the a/c does not work. They have tried to fix it multiple times, still doesn't work. I get told they will come in some time (yesterday) Friday and they never did. They do not even get back to me about anything, yet are very rude to me (female, ************** believe is her name). There has also been a huge crack on the balcony that moves when stepped on. They have done nothing to get it fixed, since the whole balcony would probably need to be redone. We haven't been able to use our oven since the seal is broken, and they just did a "routine inspection" sending out a paper stating multiple things, one of them being the stove/ oven should work. Just recently, part of the ceiling fell in the bathroom (picture of big hole) and they were also supposed to look at that the other day, never showed up. They keep telling me they will fix it or look at all of these things on a Friday, then never show up and on the weekend they are closed. The crack outside is very unsafe, I do have animals and kids that stay with us, and our new neighbor also has children. I just need these things resolved ASAP, I do not appreciate the way I have been treated since living here.

Legacy Apartment is NOT a BBB Accredited Business.

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