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Business Profile

Apartments

Boardwalk on Starcrest Apartment Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my lease expiration at Boardwalk at Starcrest. My lease ended on **August 31, 2024**, and I vacated the premises accordingly. Under **Texas Property Code ********, landlords are required to provide at least **60 days notice** of rent increases for lease renewals. However, I was only notified on **July 16, 2024**, which did not provide the legally required notice period.Upon receiving this short-notice rent increase, I visited the leasing office and spoke with **Manager ****** ***********, who informed me that I could not renew my lease due to an alleged balance owed. At that time, I verbally informed her that I would not be renewing my lease, as the rent increase was unaffordable. Per her request, I also submitted written notice of non-renewal via the **MyResMan app and email.** Despite this, I was never notified of any outstanding rent owed after moving out, in violation of **Texas Debt Collection Act (TDCA) *********, which prohibits misleading debt collection practices Given these violations, I contest any charges against me for unpaid rent, as Texas law protects tenants from being held liable when landlords fail to maintain a habitable living environment. Additionally, any attempt to collect an alleged unpaid balance without proper notification violates **Texas debt collection laws**.### **Requested Action**I formally request that:1. **Any outstanding balance be removed**, as I did not receive proper notice of rent increases or any balance owed after moving out.2. **A written confirmation stating that no further collection actions will be taken against me.**3. **A full explanation of any charges** that may still be applied to my account, including evidence that proper legal notice was given.due to these fraudulent charges on my credit report I loss the ability to get a government position as well as the ability to rent a house

Boardwalk on Starcrest Apartment Homes is NOT a BBB Accredited Business.

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