Reviews

Review Details

• Review fromDebbie L

  Date: 07/30/2025

  1 star
  The website is complicated for someone who is not that savy with computers. I purchased 4 tickets instead of three, I put three but it got me for 4. I went ahead and left the site and tried again thinking I could purchase the 3 tickets and get a refund for the 4. I purchased them and went back cancel and you can't cancel. They don't even give you an hour to cancel tickets. $559.63 I am out for an error I made. This is the cost to travel to Sea World. Therefore the new tickets at $418.37 plus the tickets I made a mistake on will cost me $978.00 and I can't even go on the trip, no money. I contacted their customer service and no help, her name was *****. She did constantly try to sell me new packages and could care less about my needs and no refunds. She tried transfer the cost of the tickets to another date or go pet the animals something. But I don't have the money for that. Vacation is ruined, thanks for nothing. I see other people with ticket problems and they apologize but give you the number to the same place I called which your not going to get any help. Automatize response kind of thing. If they treat people like this when buying tickets, what will they do once your in the park?

• Review fromRichard K

  Date: 06/28/2025

  1 star
  Bought 12 month ezpay thinking it was for San Antonio, some how purchased *********. We didn't find out until we entered the park, was going to use one of the benefits we are suppose to get with the platinum tickets. When we tried to use them they let us know it was for *********. We went to the customer service area. Lady said she would be able to cancel them but we would have to purchase another 12 months for San antonio with no refund. Since tickets where already scanned is when it made it unrefundable an said there is nothing they can do because of policy. We live in texas in texas we have purchased tickets before in 2019. The customer service was unhelpful and calling someone same thing nothing they can do. No matter what the issue is, your the one that has to pay the consequences. I was on the San anotino site when trying to pay an some how purchased *********. I will not be doing bussiness again here. An beware anyone else wanting to spend the money. Also the shows have changed dramatically an not worth the price you pay an customer service is horrible. Money over making things right is there motor, be aware....

• Review fromJoe A

  Date: 06/14/2025

  1 star
  Id give a zero if I could. We visited the park last month. It was over 98 degrees outside with high humidity. My daughter has asthma and this type of weather can cause issues for her. We were told none of the water rides were open. There were no cooling stations setup at all around the park. We paid over $240. We asked for a refund and were denied. We were told it was against their policy. As you. can see our safety was not of any concerns to them. We will not be visiting the park in the future and want to warn others to stay away from the park.

  SeaWorld San Antonio

  Date: 06/16/2025

  Greeting's from SeaWorld San Antonio,

  We apologize for the experience you had on the day of your visit, if you can email ************************************************ with your BBB ID the team can see what can been done for you.

  Thank you, SeaWorld San Antonio

• Review fromJames K

  Date: 04/11/2025

  1 star
  Id give a 0 if I could. There website doesn't work yet we were charged over 900$, and never received a confirmation number. Both the App, and website feel like a scam. Then there customer service is just a 3rd party who also feels scammy, by taking a payment and disconnecting the call, then call back to have 0 record of us paying or even calling. So you cant use their app/website for the online discount, then you cant buy a ticket over the phone, sense they just take your money. So youre forced to pay over priced tickets at the gate. Really put a bad taste, and most likely will never visit SeaWorld

  SeaWorld San Antonio

  Date: 04/13/2025

  Greeting's from SeaWorld San Antonio,

  We apologize for the errors you received when purchasing tickets, if you can contact our guest relations team at ************************************************ to further look into this and assist with any charges that may have occurred and need to be corrected. Again we do apologize for the inconvenience.

  Best Regards, SeaWorld San Antonio

• Review fromAlexander H

  Date: 11/14/2024

  2 stars
  The biggest problem that I have with **** is that the don't train their employees. I went there during the Halloween season last month so I wore this clown gaiter as part of my costume then once the park night time hit and they had employees roaming around the back half of the park and scaring the park guest, 2 security guards were following me around and they asked, "Do you work here?" and I said no then they forced me to take off my gaiter wouldn't leave me alone until I took the whole thing off. Also ride the scariest of rides and I have autism and can't handle waiting in long lines so I have this disability pass that would have to skip the lines for the rides especially when there are shows that I would like to check out but sometimes when I show the employees the disability pass, it freaks them out and then they won't let me through because I don't have anyone to ride with and I'm perfectly fine with going on the rides by myself. It upsets me that the park doesn't train any of their employees except for the ones that work with the animals and they want everyone to have a college degree to work with any of the animals there even this dog that they have as one of their animal ambassadors. The other problems that I have with their disability pass is that it doesn't include 2 of their rides one of them has the worst line to get stuck in at the park which is for The Texas Stingray I forgot what the other one is, it also doesn't include any of the haunted house walkthroughs for Halloween, and it's also made out of paper which will get destroyed if anyone goes on any of the water rides or sit in the splash zone areas of the shows.

  SeaWorld San Antonio

  Date: 11/15/2024

  Greeting's from SeaWorld San Antonio,

  We apologize for the experience you had while visiting the park, if you would like to reach out to ************************************************ with your concerns they will be able to pass along to appropriate management for follow up.

  Best Regards, SeaWorld San Antonio

• Review fromRay L

  Date: 10/14/2024

  1 star
  One word for San Antonio Sea World there are scammers and they SUCK!!!!
  I wouldn't even give them a STAR they don't deserve a STAR!!!

  SeaWorld San Antonio

  Date: 10/20/2024

  Greeting's from SeaWorld San Antonio,

  Our team has been working with you in resolving your issues, please continue to communicate directly with the parks team. 

  Best Regards, SeaWorld San Antonio

• Review fromDestiny J

  Date: 08/13/2024

  1 star
  Today was my first day of work, it was more or less an orientation but I already knew it wasnt a good fit for me. First, there is disorganization with scheduling. I had been scheduled to come in for a training on Saturday the 17th, but was then later told that there is no weekend training. That training was then further given to me, today, the 13th of August. I did not know I was getting the training today, I had become very disoriented and confused with how things were being done. Second, it may have been because I was in the bathroom at the time, but I did not receive a meal voucher with everyone else and did not know about the meal vouchers till later. Due to this I was not able to eat, because I was also unable to use my cash to use the cash-to-card kiosk as I was told I could not leave the break zone till my break was over. Third, I was scheduled to be done by 12:30 today, I ended up staying till 3:30. I had mentioned to someone, Im not sure who, that I had an appointment that couldnt be easily rescheduled for a soon date. I was not told that I could reschedule today training that took place till 3:30. Fourth, the air conditioning in the buildings isnt the best. Training Center 1 had decent air conditioning, but I felt pretty uncomfortable for the time I was in there. Harbor Market feels as if there is no air conditioning, making it very comfortable to enjoy a break there. Due to the poor air conditioning I felt horrible. I am epileptic, and my condition is triggering by overheating. If I had gotten any hotter I couldve had a seizure.

  SeaWorld San Antonio

  Date: 08/22/2024

  Greeting's from SeaWorld San Antonio,

  We apologize for the experience you had while training for a position, please reach out or stop by *************** to discuss the issues. 

  Best Regards, SeaWorld San Antonio

• Review fromKaren G

  Date: 07/31/2024

  1 star
  I bought an annual pass in 2023, because my family wanted to go, I paid in installments because it was more affordable and was under the impression that by being an "annual pass" would end by the 12th month payment. But guess what, they link you to a commitment in a montly basis anyway after it ends!! A month later I noticed in my bank account that I'm paying a montly membership, and I'm not even close to their parks. I went ahead to cancel the membership to avoid further charges and tried to speak to their customer service team and they come with the "I know you haven't used your pass but we don't refund passes" We had a pass before, and it wasn't renewed automatically but they changed their business strategy to ripe off money from their clients.

  SeaWorld San Antonio

  Date: 08/05/2024

  Greeting's from SeaWorld San Antonio,

  We apologize for this inconvenience, if you can email the guest services team at ************************************************ to get a resolution for your situation. 

  Best Regards, SeaWorld San Antonio

• Review fromLeonardo J

  Date: 07/17/2024

  1 star
  Dear SeaWorld San Antonio Team, I hope this email finds you well. I am writing to express my disappointment in the recent experience I had with one of your representatives regarding the platinum pass. During my interaction with a representative, I was informed that the platinum pass included all-day dining for me and my family of 6. To my dismay, upon visiting the park the next day, we discovered that this information was false. I understand that a recording of the conversation confirmed that the representative did indeed mention the all-day dining inclusion. I urge you to honor this commitment as it played a significant role in my decision to purchase the platinum pass. I kindly request compensation for the misleading information and false advertising surrounding the platinum pass. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and cooperation. Best regards,*******************************

  SeaWorld San Antonio

  Date: 07/28/2024

  Hello ********, 

  We do apologize for any miscommunication that was given out to you, however all day dining is not included with the Platinum Pass, we do see the call center was able to set you up with complimentary dining for a future visit. Again we do apologize for any inconvenience this may have caused. 

  Best Regards, SeaWorld San Antonio

• Review fromPhi L

  Date: 02/03/2024

  1 star
  I would give it a 0 if I could. Customer service representative was terrible and pushy. Even the manager was snappy. We had purchased a (single) ticket by accident late at night. Called right in the morning to explain the situation and the customer service guy was very rude about it. We had decided to purchase a yearly pass but with AAA discounts. I do not understand how can you not offer the same deals as AAA. If you can offer it when you buy it at the booth but not on the phone? It felt like he was putting it down like I dont understand that I am dumb. This is just terrible practice. After reading all these comment im glad I didnt purchase a yearly pass. But still mad that they would not refund me either since it was a accidental purchase.

  SeaWorld San Antonio

  Date: 02/06/2024

  Greeting's from SeaWorld San Antonio,

  We would like to apologize for the experience with the call center, unfortunately we are unable to price match what a 3rd party seller is selling the tickets at. The park discount for AAA would not match what they sale online as an offer. If you would like to discuss further please reach out to the team at the park at ************************************************ Again we do apologize for the experience and inconvenience you have had.

  Best Regards, SeaWorld San Antonio

  SeaWorld San Antonio

  Date: 02/06/2024

  Greeting's from SeaWorld San Antonio,

  We would like to apologize for the experience with the call center, unfortunately we are unable to price match what a 3rd party seller is selling the tickets at. The park discount for AAA would not match what they sale online as an offer. If you would like to discuss further please reach out to the team at the park at ************************************************ Again we do apologize for the experience and inconvenience you have had.

  Best Regards, SeaWorld San Antonio