Complaints

This profile includes complaints for Williamson Foundation Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Williamson Foundation Repair

  3309 Main St Rowlett, TX 75088-4983

  
• 

  Williamson Foundation Repair

  3021 Ridge Rd # 20 Rockwall, TX 75032-5830

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised to install piers for the house. In addition, they also promised to fix the existing piers that was sinking. However, 3 months later, the house has sink-in much more than what it was before they finished the work. When I try to reach out to them, they are being abusive with their words, cal**ng us to "pick up a shovel and do work". And with my wife they asked her "have you ever held a shovel".They have been giving me a runaround saying that the owner is busy to answer any calls...Even during the pier installation, I asked their crew to call me to show me how deep they went in with the piers. But they simply said "trust our work" and did not provide any information on how deep they with the piers and what friction level they stopped dril**ng ( I am civil engineer and do know what these terms mean). And now sure enough, their "trust me" words were simply their excuse for a sloppy job. They also made major damage to the underground sewer ** es that I spent 10s of thousands to fix. Now I find out that the foundation has sunk more and they have fix the foundation and potentially break more sewer **nes. I have home repair crews **ned up to take care of interior damage 3 months from the pier installation and now they are waiting as well.And Williamson just seems to ignore all our requests.This company is just a money grab e terprise and does not care about it's customers.They need to be held responsible for their deceptive practices and inexperienced crew doing major foundation work, putting homeowners safety at risk.

  

  Business Response

  Date: 01/24/2024

  We completely and categorically deny ever being abusive in any way, and at no time has anyone from our organization told a customer to grab a shovel themselves.   

  We did a relatively small job ($6,142.50, NOT the $10,000 he is stating) for this customer which, in part, included the adjustment of piers previously installed by another unknown company.   Our contract very clearly and explicitly states that we cannot warrant the performance of piers installed by another company.  The customer's home had a significant sewer line leak under it which most likely existed before our work was performed, but which now he apparently is blaming us for - even though we did not encounter, or therefore damage, any plumbing pipes during our pier installation work.  As with all foundation repair contractors, we do not and cannot maintain any liability for plumbing pipes which may break as a result of foundation movement - either before or during foundation repair work.

  We have gone back to re-inspect this property twice since our work was completed just 3 months ago.  The continuing problem area is where the previously installed piers exist, and not where we installed new piers.   The elevation readings show that our piers have held as designed, and that the other company's piers have failed.

  Several days prior to this complaint being filed, and despite the fact that we clearly stated we do not warrant the performance of piers installed by another company, we had already sent this customer a NO COST proposal to come out and completely re-work the job to attempt to get it in a better position.  We did, in that proposal, once again state that we cannot guarantee that the other company's piers will hold this time.  We were expecting him to approve this approach.

  Several of our employees have spoken with ************************** several times each - we show at least a dozen phone conversations in the past month in addition to the live conversations held at the re-inspections.  We have also left messages for him to call us back.

  Yet... despite all of that... this customer is not happy and is calling us thieves and making up lies about our professionalism and customer service.

  Our offer to re-work the piers at no charge still stands.  Beyond that I have no idea what this guy expects.

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. 

  

  Business Response

  Date: 02/02/2024

  We have sent this person 6 different proposals all changing due to his requests and demands.  We have had more than a dozen conversations with him about the issues and the needs, and have visited and inspected his home twice - all within the past three months.  We have sent proposals both electronically and through the US Mail on multiple occasions.  I'm not sure what else we can do.