Business ProfileforKalahari

We spent a week at Kalahari and were completely dumbfounded by the lack of customer service. So much went wrong, but I will bullet point my main issues.-SAFETY was a huge problem for us. We had our do not disturb sign up the entire week and found people had entered our room on several occasions. We had money go missing, things out of place, etc. They first made us feel like we lied, then took hours to review footage and found that we were correct. They said they saw suspicious activity and people at our room that shouldnt have been there. This is EXTREMELY concerning and we expressed such. We were then told we had to move rooms in the middle of our trip. We were moved far from everything and then forced to take elevators which we do not like doing. Security was supposed to follow up after an audit was done and we never heard back. We emailed the director, ceo, owner, etc and got not one response from anyone. Totally unacceptable!-they refused to honor the amount I was emailed with my confirmation number. I was actually sent three emails with three different amounts- none of which matched the amount I was charged at check in. The manager argued with me and refused to honor what my email stated.-customer service was not great for the most part. The excuse we kept getting was budget cuts and short staffing. Several employees expressed their dislike for working there and even told us how little they get paid. This is not ok!-people would be in line for an attraction or food and they would abruptly close things down with no warning -food took forever to get no matter where we dined aside from Java Manjaro I could go on and on, but we would mainly like a return call from the director or someone from corporate. The lack of follow up and follow through onsite along with refusal to honor rates given is beyond anything I have ever experienced. Consumers should never be misled by prices or be left to feel unsafe while visiting!!!