Reviews
This profile includes reviews for Cody Pools Georgetown's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromJames B
Date: 07/24/2025
1 star2 Years ago I built a pool with ****. What was an amazing pool is now completely falling apart. Cracks are showing throughout the pool. Warranty work was always great and very responsive but now their insurance company is sueing them and they are putting a hold on all concrete cancer claims. I requested a quote for a rebuild in the mean time because I do not want a giant hole in my backyard. It has been over a month and no answer to request after 7 follow up emails. You would think they would honor their warranty that they preach but it seems they have been put under great financial stress due to 1000s of these concrete issues across our city. Till they resolve this issue I would look into other pool builders in the area. You do not want a 100k+ asset broken in your backyard.Review fromLori S
Date: 10/21/2024
1 starCody pools recently finished my pool. They removed my heat pump because they failed to check if I had enough amps in main electrical panel. I asked for the amount for the heat pump, but I also found out they pocketed $345 dollars from me because they rounded up to whole numbers.I documents to prove that they pocketed $345. They did refund me my amount, but Im concerned that they have been rounding up for other clients as well. If this happens to a lot of clients, it could possibly lead a class action lawsuit, if they have been doing this to all their clients.****Review fromRon M
Date: 05/29/2024
5 starsspoke with **** today regarding a couple of issues around pool chemistry, winter loss of power scenarios and in-pool cleaner - very helpful on all! walked me through some troubleshooting questions and assisted with the warranty issue. I have found the warranty group with this company to always be very helpful.
Cody Pools Georgetown
Date: 05/30/2024
Thank you so much for taking the time to share your experience with our warranty department. We are thrilled to hear that they were able to troubleshoot the issue and answer your questions. Please feel free to reach out with any questions or issues in the future. We are always here to help!Review fromMike W
Date: 05/14/2024
5 starsThis review is for *******************, which is who Cody Pools sent to teach pool school, since we just had a new pool built. **** called and advised me that he was running early, if that worked for me, which it did. **** did a great job going over all components of the pool and equipment, while explaining to me how to maintain the pool. He tested the chemicals and explained the optimal levels for each. He also cleaned the cartridge filters, which was not necessary since it's a new pool, but did so to show me how it's done. **** was very professional, easy to talk to, and simpified the details so that a new pool owner could understand.Cody Pools Georgetown
Date: 05/15/2024
Thank you for your wonderful review! We are thrilled to hear about the positive experience you had during your pool school and especially with ****! Thank you for choosing Cody Pools and remember we are always hereto help.Review fromJeff B
Date: 05/10/2024
5 starsWe worked with ********************* of Cody Pools today in a phone conversation regarding our built-in pool sweep. **** very patiently walked us through a fix for our sweep. When it became apparent that we needed a new gasket **** overnighted us two new gaskets. What a great representative **** is for Cody Pools. We truly appreciated the time and great service that **** provided for us. Thanks so much. **** and *****************************Cody Pools Georgetown
Date: 05/13/2024
Wow, thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that **** was able to exceed your expectations and provide you with the support you needed! If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help!Review fromRob H
Date: 05/10/2024
5 stars****** handled our warranty needs with quick and high quality follow through. His artisans were terrific.In addition ****** did the start up service after the work was done . He was fantastic! This was shining moment for **** .Cody Pools Georgetown
Date: 05/13/2024
Thank you so much for taking the time to share your experience with Cody Pools! We are thrilled to hear your warranty needs were handled quickly and that our team did a fantastic job!Review fromChristine C
Date: 04/18/2024
5 starsA return call was placed quickly. I was easily able to identify the problem and a service call was scheduled for the next day.Cody Pools Georgetown
Date: 04/19/2024
Thank you! We appreciate our warranty department and all their hard work to keep pools like yours in great shape. Let us know if there is anything else we can do for you!Review fromTom F
Date: 04/08/2024
5 stars**** was so helpful. I was looking for service on my equipment. 8 years ago **** installed my pool. Great job and since this was the 3rd ********* by them I trust them to recommend a service company. **** was a GREAT help. Thanks.Cody Pools Georgetown
Date: 04/09/2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you in finding a service company and we are grateful to have you as a repeat customer! If you ever need anything in the future or have any questions, please don't hesitate to reach out.Review fromJack N
Date: 10/10/2023
5 stars**** won our project on price by far, they included so many extras, like a UV filter, smart controls, colored lights, and a vacuum robot. They even have their proprietary plaster finish with "sea glass" pebbles. There were things that concerned me the contract, but I was told the owner said, "we are going to cover it anyway, so go ahead and fix it." Next construction began, with ****** in charge. Our entire pool was built in a month and a half. Trades (excavation, electrical, plumbing, concrete (gunite), masonry, plaster, tiling, decking, and clean up) came in one after another like clockwork. I was super impressed with how talented and professional each crew was. ****** was on top of it every step of the way. When we found an unexpected pipe, ****** got someone there the next day to reroute it without skipping a beat. When I asked for a change order to extend a retaining wall for decking, they simply started building it the next day. When my wife changed her mind on the wrap-around-tiling for the infinity edge, ******, instead of stopping the project to order new tile, hustled around town until he came up with enough of the new tile to finish the project. When my intended electrical panel couldn't support the pool equipment, we quickly figured out how to run it discretely from the main panel. When I asked for them to do the our concrete pavers for our deck after our landscaping company came back with an outrageous estimate, ****** got it done for 1/5th the price. I love that dude!!! I think the most down time we had was when we had was a Monday off. After the pool was full and running, **** scheduled a ************** at my house to teach me how to care for it. They gave me equipment like a skimmer, vacuum, brush, and a water testing kit. ****, has a fantastic dedicated ******************** which answers the phone every time you call. This review is 100% voluntarily and I offered it without being asked. The only thing I received for it was dang good work.Review fromEric S
Date: 05/17/2023
3 starsHad pool problems at the 1 year and 2 year ***** They were quick to fix the 1 year problems but the year 2 issue was worse. The pool was losing 6 of water a day. It turns out my warranty expired 5 days before I called (I was out of town to find the issue). They would not work with me at all. They have a handful of **** employees and they contract out all their work. I would not recommend as they dont stand behind their contractors work.
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