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Business Profile

Parking Facilities

Austin Parking Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Austin Parking Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Austin Parking Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Austin Parking Company is a shady company that boots your car when you park in one of their parking lots and charges the regular parking fee and and additional $100 to remove the boot from your vehicle. I parked in a garage at ************************** and when I entered there was no place to get a ticket and some cryptic instructions that you are suppose to take a picture of a ** code in order to pay. I parked took a picture of the ** code and walked out of the parking lot only to return to find my vehicle booted. If you read the verbose instructions it says you must pay before you leave the parking lot. I took that to mean when you return to your car and drive out. This is a trick and a lot of people are getting booted and scammed.

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon parking in the lot at 3rd and ********, I exited my vehicle and paid the only pay station within site. When I returned to my car, I found a boot on the tire. Turns out this lot doesn't correspond to the pay station visible on the West side of the lot. They intentionally wait for customers to pay in the wrong place and then boot them. There is zero signage on the West side of the lot. The guy that removed the boot ($130 later) said "there is a sign next to the pay station you used that says don't pay here". When he looked closer, the sign was blank. Obviously the permanent signage is completely lacking or they wouldn't need the temporary sign (that was blank at the time of my parking) to warn people. The is intentional. They prey upon people who believe they have done the right thing at paid at the only visible sign.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend and I parked at the parking lot at ************************************** to observe the bat bridge at around 7:30pm on April 26th. We found the parking lot price and spent some time deliberating if we wanted to stay there for parking, then ultimately decided to stay and we payed within 10 minutes of parking our car through the *** paid parking system. Within this amount of time a man in a vest put a boot on our car. We approached him and showed him that we payed, but he insisted that we did not pay fast enough and still charged us $100 to remove the boot (this was down from $130 since we did at least pay). The charge was from "Austin Parking Company". This is just a blatant scam. It would be understandable to receive this charge if we had not payed for parking, but we did and we should be refunded.

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, 2025, while parked on ************ in Austin, my vehicle (2016 ***** Civic, license plate ******** was removed from the trunk by Austin Parking Company without prior ********* a result of the installation of the trunk removal device, my vehicle suffered significant physical damage.The left fender and shock absorber were damaged.I was also charged an excessive fee of $280.I am requesting a full refund of the $280 and a refund of the repair costs.I have attached photos of the damage and a receipt for payment for your reference.

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking on spot hero and was told thats not an acceptable app to pay on. There is no sign saying it wasnt an acceptable payment.I feel like I should get a full refund because I paid for parking and there was no sign of address for the parking.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Austin Parking Company Deceptive and Predatory Parking Practices On 04/05/25, my spouse and I parked in a public lot in Austin, TX and paid for parking using a machine directly in front of our space. When we returned, with plenty of paid time remaining, our car had been booted with an immobilization notice on the window. Multiple other cars in the same area were also booted, both along the edge and further into the parking lot.We learned that the machine we usedthough positioned to face the lotwas apparently meant for street parking only. The signage indicating this was not obvious at all but essentially included very dirty signs, either placed close to the ground for your feet to read, or about halfway down on the left side of the machine that you didnt know you were supposed to check. There was no obvious indication that the machine wasn't valid for the lot. The overall setup was misleading, especially since the machine was the most direct and intuitive way to pay.Despite having paid for parking, we were charged $130 to have the boot removed. This feels like a deliberate trap: the company profits when people make an honest mistake caused by confusing layout and unclear signage. When multiple drivers fall into the same situation, its not a coincidenceits a systemic issue.An employee from Austin Parking Company, wearing an orange vest and company-branded polo, approached us during this process. His behavior came across as shaming and unnecessarily confrontational, adding to the distress of an already frustrating situation.Ive reported this incident to the city as well, but I believe this companys practices need broader public scrutiny. They are actively penalizing people who are trying to follow the rules, and benefiting financially from poor design and lack of clarity. This isnt just an isolated incidentits a pattern that needs to be addressed. A very similar thing happened to us in Austin a week prior with a different company.

    • Initial Complaint

      Date:01/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company's own billing system was not functional. Despite attempt to make payment, there was no ability to pay the company to park. The weather was inclement and I assumed it was due to the weather. When I returned to my vehicle, it was booted. I let the group I was with know about the boot and two other people had experienced inappropriate charges/actions by the Austin Parking Company. It appears this company is running a deliberate attempt not to run a business and provide a service but boot vehicles. Both the representative that booted my car and the "supervisor" were incredibly unprofessional and appear to be part of the deliberate actions to deceive the public. This company has a F rating already. I suspect there is a larger issue with this business, its owner and its employees.

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was booted less than 1 hour parking in garage. There was no reasonable expectation for a garage ****** to know they must pay upon walking out of the garage leaving the car behind as upon entering the gate opens and the camera records our plate and opens automatically. There was no prominent signage warning of the booting or towing. I would like a refund. Info sent to parking management company:Hi Team,I parked in the ************ lot this evening to celebrate a date night with my wife. Less than 2 hours later I came back to find a boot on my car(actually I was booted after 45 minutes!!!!). I obviously paid to get the boot off, but the boot was placed on my car less than an hour after I arrived. Never in my life have I had to pay for parking when walking out of the facility. I pay when I return to my car or pay when I leave. There were no prominent signs pointing to this as I walked out of the facility either. This ruined the evening with my wife. Im not trying to abuse the garage or game the system. I went to dinner at Well 3 minutes from the garage. I know its not the intent to charge people $130 to park for under 2 hours. Perhaps they hired an overzealous booting and towing service?All in all Im disappointed and hope they can make things right.

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a parking garage on Nov 9th. There was a sign to scan a QR code or text ************ to pay for parking. I texted the number and an alert popped up that my cc had been charged. The garage was dark and it was hard to see. Evidently my payment did not go through. When I returned to my car, a boot had been placed on my car and a attendant showed up at my car in a couple of minutes saying I must pay $130 to have the boot removed. I told him I thought the payment had went through. I was happy to pay for the parking but he was only interested in the $130. I paid so I could get out of the garage. I have also called the number that was on the receipt I was given and was once again told there is nothing they can do. I did try to pay for parking and was willing to pay for parking but I am not willing to pay for the boot that was put on my car.

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter parked at a parking garage at ******************************** on the night of 10/26. When she pulled in, she found she was unable to take a ticket and there were no signs anywhere for how to pay. She thought she would pay when she got back to the car after dinner. She came back approx. 2 hours later to find that the car was booted. All of the cars in the row with her were booted. A man sped around demanding money to get the boot off claiming people didnt pay. How is this company allowed to operate??? They deliberately hide and withhold instructions on how to pay, and then they boot the cars to scam more money from people. 17 and a minor, so I am speaking on her behalf as her mother. The company is Austin Parking Company.

    Austin Parking Company is NOT a BBB Accredited Business.

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