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Business Profile

New Car Dealers

Round Rock Toyota Scion

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new 2025 Toyota Land Cruiser on April 12th and spent over six hours in the dealership that day. I paid several thousand to have custom leather installed in the vehicle to replace the cloth interior. My sales person, ******, told me we would be called within a couple of business days by ***** **** to go over all the leather options. He also asked that I come back in on Monday w/ title for trade, which I did to sign car over to them. It took many calls and *********************************************************************************************************************************** the car, which felt like a bait and switch. She said she would call me back that day but didn't for two more days. I called in again and talked with the front desk and ***** contacted me with her cell phone at that point. She said had forgotten to call me back. She asked me to come in that day at around 4 to look at leather options, however, she wasn't there when I arrived. She had passed me off to other guys and one guy came out with all the leather swatches. *******, came out and at least tried to help me out. We went outside to look at interiors and he even called Katzkin. ***** contacted me days later, and because I felt uncomfortable with them at that point, I went on the Katzkin website and found a pattern. Katzkin didn't show the back of the seat - black leather with perforation on the body and white sides in the picture. The description said wrap for the white portion. I met with the leather install person, *****, at my office. I told her I didn't want white on the back of my seats and she didn't check on it as the leather was installed and it looked like Star Wars. I asked to have it replaced and sent the detailed reorder on May 19th and it has still not been ordered over two weeks later. Install was supposed to be today. I also realized they never gave me a receipt for my $70k vehicle purchase. It took multiple messages and several days to finally get it via email.

    Business Response

    Date: 06/09/2025

    We have reached out to the customer, the *** and the Delivery Manager on multiple occasions.  The customer is not responding/answering any of our calls.  We are trying to fix the leather issue, but customer is not communicating with us.  

    Customer Answer

    Date: 06/10/2025

    Complaint: 23420337

    I am rejecting this response because: no GSM has called me. I have zero messages in my email, by text or voicemail. I asked ***** not to call me again before I sent the complaint. Not only are they not fixing the issue, they are also lying in their response. 

    Regards,

    *** *******

    Business Response

    Date: 06/24/2025

    Customer spoke to ** on 6/23 and they came to an agreement on this situation. 
  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The finance woman ******** ***** changed my miles from 0.10 to 0.15 per mile on the lease and acted like her computer messed up to get me to sign again. I sent an email to the ** and never got a response.

    Business Response

    Date: 05/16/2025

    When contracting on a Toyota Lease, Finance cannot change the amount charged per mile on a contract, it is a standard rate.  This comes directly from Toyota Financial. 
  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling the dealership to get in contact with a finance person. I left a voicemail and sent an email to ************************************** and have yet to receive any call back or email. They completely disregard any calls or complains and do not talk with customer.

    Business Response

    Date: 05/06/2025

    Finance manager called customer and got the customer what they were looking for.  

    Customer Answer

    Date: 05/06/2025

    Better Business Bureau:

    I hope this message finds you well.

    Im writing to inform you that I was recently contacted by Toyota of Round Rock, and we were able to reach a resolution that fully addressed my concerns. This communication took place about a week ago, and Im satisfied with the outcome.

    Im not sure what the next steps are in your process, but I would like to formally request that the complaint be closed, as the matter has already been resolved.

    Thank you for your assistance and for facilitating this process.

    Best regards,

    ******** ********
  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my FJ Cruiser into Round Rock Toyota last year for repair to repair my Rack and Pinion. It's taken me months to file this because I have been having some personal health battles and I have also been trying to get it settled through Toyota customer service which I called 5 or 6 times to report the problem with zero assistance or call backs from them, I was told the dealer is independently owned and Toyota can't make them do anything. The entire process was very stressful and turned into a nightmare that I would like to forget however my vehicle is still having problems shortly after I picked it up that have been goin on for months now. I brought my Vehicle into Round Rock Toyota on 8/27/24 to fix a Rack and Pinion problem it was a lengthy process while they kept my vehicle outside in the blistering Texas Sun for a month and a half. My Vehicle is in Excellent condition always garaged so this is a big problem. I picked my Vehicle up on 10/10/24. Upon picking it up after I got the keys and saw the vehicle in its filthy dirty condition from leaving it outside in the Texas sun and dirt for a month and half I was shocked I didn't even go back inside to tell them I was too mad. I called ******* ***** service advisor there on my way home to let him know this was unacceptable. I expected to hear back from him but no response. One week later i was driving and turned the wheel all the way to the right and it started making a load grinding rubbing noise which it is still doing today I have 2 videos of this on my phone from the ************* repair. I reported the problem with the noise and condition of my car to Toyota **************** 5 or 6 times over these past months with no response back and no resolution. I am guessing that my car is possibly not safe to be driving like this at best it needs to be fixed but no response from both RR Toyota and Toyota ****************. I'm Livid about the entire situation the video and the pictures of my car show it all.

    Business Response

    Date: 04/03/2025

    Customer brought vehicle in to diagnose a problem that previous repair facility performed repairs.  Aftermarket parts were installed, and we attempted to diagnose with Toyota technical to the best of our ability, which took an extended amount of time, due to aftermarket rack and pinion that was installed.  We were advised previous facility replaced aftermarket rack and pinion, multiple time to eliminate it a as a possibility.  Ultimately, we have replaced the rack and pinion with factory parts, correcting the previous automotive companies repairs.  When it left out dealership it was fixed.  We did offer to have vehicle cleaned to which we did not hear back from him. 

    Customer Answer

    Date: 04/04/2025

    Complaint: 23152888

    I am rejecting this response because: I read the response at no time did they ever offer to have the vehicle cleaned up. I reported this problem to ******* ***** at RR Toyota immediately after picking it up, there was never any message or contact regarding cleaning up the vehicle and furthermore it sat outside for a month and half in the ***** Summer. My car has been garaged ever since i got it in 2007 so sitting it outside in 100 plus degree days on a black vehicle destroys the paint, had I known it was sitting outside I would have never brought it there period and it sat outside in extreme heat for a month and half I couldn't be more furious I know the paint won't ever be the same.  Then a week after I got it back it started making the grinding rubbing noise when I turn the wheel all the way to the right a week later obviously it has something to do with the rack and pinion repair. I have a video I took with my phone I would attach it to this case if I can upload a MOV file on here somehow.   You can clearly hear the noise rubbing grinding noise it is making in the video it's clear as day and something is wrong.  You don't just do a rack and pinion then start having this problem a week after and think it is not related to that repair.

    Regards,

    ****** ******

    Business Response

    Date: 04/04/2025

    ******* has reached out to the customer with no response back from him.  All customers cars sit outside while in service.  

    Customer Answer

    Date: 04/07/2025

    Complaint: 23152888

    I am rejecting this response because:  Their statement is simply not true I never received a message from ******* over the phone or voicemail or text to bring the vehicle back in, had I received one clearly I would have brought the vehicle back in.  My vehicle is a mess I'd like to add the video of it making noise when the wheel is turned all the way to the right and I would but i can not upload a video to this complaint there's no place to add it, however i can upload it to ****** when i file the review on ****** about this incident as well as all the pictures I took of my car filthy car that sat outside in 100 temps for a month and a half and that will be up on ****** this week if this is not taken care of immediately. 

    Regards,

    ****** ******
  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2024, I found a listing for a used vehicle I wanted to purchase. We had several problems with this purchase, the biggest being that the finance department misrepresented the warranty that he sold me, stating that it started at the cars current mileage not zero miles which cuts my warranty period in half. I had to get the warranty docs from the warranty company because Round Rock neglected to give me any of the paperwork. Round Rock charged me for window tint at 4x the normal cost when the used car already had window tint. Their gimmick is that they charge you 4x the normal cost for window tint when you purchase a vehicle from them, even those that already have tint, and then tell you that you can take it to Xpel to have the old tint removed and new tint applied.Overall, communication was terrible. We asked repeatedly for any service records or documentation on the vehicle and were routinely blown off. They had a Carfax all along and didnt provide it, so I wasted money acquiring the Carfax on my own.Everything took days or weeks longer than it needed to. They kept telling us that they were too busy to answer our questions or get back to us about anything. After blowing us off continually for weeks, they suddenly wanted to rush to close the deal because it was the end of the month. ***** in the finance department was rude to my wife because I was at my nieces recital and unavailable to deal with him right then. On more than one phone conversation, ***** repeatedly told us that we had to hurry on the phone because it was going to be busy time on the sales floor and he didnt have time to talk to us.The entire process took 3-4 weeks. Once the sale had been finalized and the transport company had done the pick up, ***** called, texted, and emailed 36 hours later asking that we provide the delivery paperwork when it had not been delivered cross-country yet.

    Business Response

    Date: 02/11/2025

    The warranty was stated at time of purchase that it would start at current mileage of ***** and would go for 84 month or ****** miles, which ever came first.  The tint of the vehicle was not completed by the time the transport company picked up the vehicle.  Customer spoke with *** H and it was settled that he would bring it to his local Xpel tint company and have the tint removed and new reinstalled.  The CARFAX was included in an email from ****** with other documents that the customer had to sign and send back.   Angel was trying to get ahold of the customer after the vehicle picked up as the bank would not fund the deal without proof of delivery.  

    Customer Answer

    Date: 02/11/2025

    Complaint: 22926559

    I am rejecting this response because:

    Re the tint: I told *** H the only resolution for the tint was a refund, nothing was settled, I have this in writing in an email. You had plenty of time to tint the vehicle before transport picked it up. You billed me for a product not provided. REFUND ME

     

    Carfax: I asked and asked for anything on the car, yes ***** provided it too late and too short, how do you think I know that you had it all along?

     

    Warranty: "The warranty was stated at time of purchase that it would start at current mileage of ***** and would go for 84 month or ****** miles, which ever came first" Great, so you agree that you are misinforming people about the duration of the warranty, if you actually read the contract it starts at ZERO miles. REFUND ME

     


    Regards,

    ***** ***********

    Business Response

    Date: 02/12/2025

    the last email you had with *** H was on 1/21 when *** sent you all the documents you requested.  He also stated that the Xpel tint company would be reaching out to you to remove/install the tint you paid for.  *** has tried to reach out to you several times, 1/21 @ 4:38pm, again at 1/21 @ 5:02pm, 1/24 @ 11:54am and again 1/24 @ 12:18pm with no response from you.  You are asking for a refund on a product that was funded by a bank.  You would not receive the refund as it would go back the lein holder on the vehicle.  There has been no communication that you will receive a refund, we are trying to get you the tint that you paid for.  

    I'm not sure what contract your are reading but it states current mileage as ***** not zero.  I apologize if the finance manager misspoke on this matter.  

    Customer Answer

    Date: 02/12/2025

    Complaint: 22926559

    I am rejecting this response because:

    Warranty: I'm getting the info from the warranty company's contract. You state that the warranty will end *******, that is incorrect, the warranty starts at 0 miles, and will expire at ******* miles - the car currently has ****** miles so I was sold a partial contract based on false information. To make that more clear, I was sold a ******* mile warranty and will only actually be warrantied for ******, do you see the problem? This warranty was misrepresented and I would like a refund to the lienholder (fifth third bank) for that and the tire protection, which also expires similarly.

     

    Tint/Solar guard: You have agreed that you charged me for products you have not supplied therefore you should refund the monies to the lienholder (fifth third bank) It is completely unethical to charge for a product you have not provided. You had the car for 3 weeks before transport, that was plenty of time to install the Xpel and solarguard.



    Regards,

    ***** ***********

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some additional warranty on my vehicle that I have been trying the cancel for about 2 months now. I have called numerous times and went to their business and they kept dodging or being non responsive. I am still paying for something I want to cancel. Need them to cancel and refund my money.

    Business Response

    Date: 02/03/2025

    Customer cancelled extended warranty on 12/27, at the time of cancellation there was not a payoff to lien holder.  With this information the refund of the warranty will got back to the lender and be taken off the back end of the loan - this would NOT make the payments decrease; this would make the term of the loan shorter.  The customer was told this may take up to 6-8 weeks for the warranty cancellation.  

    Customer Answer

    Date: 02/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******** **********
  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These snakes sold me a 2021 lemon. Then after Months of dealing with the service department started dealing with the dealership directly. They offered to give me $12,000 for a car I bought for $38,000. When they originally offered $25,000 but put $12,000 in the contract my cosigner caught in and refused to sign. After DAYS of negotiations they said I wasn't approved due to income. But that wasn't an issue when they were fkn me out of a car. So, ******, the manager.... ******, the co-manager, ***, my salesman, and Max the financing manager. Lied to my face and tried to s**** me out of the "new" vehicle by putting that I was only getting $12k for my 2021 Honda Pilot EX-L that I owed $35k on. The Honda Pilot THEY sold me only a few months prior. Then turn around and do a bait and switch and tell me I'm not approved. If I wasn't approved why do I have paperwork and was given keys to the 2025 Toyota Highlander you had already approved me for? If I treated a client at my job the way I was treated here, I'd be fired on the spot, no questions, no excuses, no chances, just fired immediately. I will never buy at, recommend, ect. at Round Rock Toyota or Round ********** ever again. Same company, same s***** values and customer service. I will never even look at buying another Toyota. Period. after this. If I could report this to the Toyota main branch I would but unfortunately it's all franchised.

    Business Response

    Date: 12/11/2024

    Customer came in to purchase new car, stated she had a job on credit application.  Found out she did not have a job; so we could not sell her a car.  
  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my concerns regarding the repair and claims process for my 2013 Toyota Highlander following a recall notice I received about the ***** ***** paint on the ******* August, I brought my vehicle to the Toyota Round ******************** After about half month, I picked it up but noticed several issues remained unaddressed and their work to be very rough. The service manager informed me I needed to wait for parts to arrive.The following morning, I attempted to open my rear trunk, only to find that the liftgate was improperly installedtoo high and tightly secured, causing damage to the supporting lever. It requires significant force to lift, and most importantly, the automatic closure feature no longer functions. Prior to the repairs, the automatic liftgate worked perfectly.I spoke with the service manager about this issue, and he suggested involving the body shop manager. Unfortunately, the body shop manager claimed the installation was normal and denied any responsibility. Given that the liftgate had to be removed and reinstalled during the repair, it is unreasonable to assume there was no impact on its functionality.While I appreciate the efforts of the Toyota service manager, the body shop manager displayed a lack of accountability and concern regarding my situation. I have lost trust in the body shop due to their apparent negligence and poor workmanship. I even questioned the professionalism of their technicians, as some parts were not properly reinstalled.I requested to see a video of the repair process, but I was informed that none exists. It feels as though both Toyota and the body shop are deflecting responsibility, leaving me frustrated and burdened by this situation.I emphasize that my vehicle was fully functional before the repairs. I hope that your department takes this matter seriously and assists me in resolving these issues promptly.Thank you for your attention to this matter. I look forward to your response

    Business Response

    Date: 10/14/2024

    This customer had a ZKG paint repair completed (CSP for white paint vehicles). Once completed, the customer picked up and stated that a trim piece on the lower driver's front fender was not installed properly. The service manager verified that it was not installed properly at the **************** did address that for them on the spot. 

    She also stated that the rear hatch power function did not work after repair. That was sent to the **************** that day to inspect and found that it was working when they looked at it. The **************** did remove the panel on the rear hatch to inspect that everything was plugged in correctly,but panel was poorly reinstalled. That the service manager corrected on the drive. 

    The 3 concerns she noted were that 

    The hatch would not auto open form the outside release button on the hatch (her vehicle does not have that feature). Only auto opens from the interior button or the FOB. 
    The hatch does not lift easily. Service manager did not find any fault with this but ordered and replaced the liftgate struts (at service cost) and installed for her the next day.  I advised her that this is as good as the hatch will function. 
    The auto close function randomly does not work. I did verify this and found that it is an internal issue in the power liftgate motor, and the motor would need to be replaced. We nor the **************** can verify if this issue was already present prior to the repair, but the motor was not removed at all during the repair at. Service manager cannot see how the **************** taking the door off and the reinstalling would cause this to fail. 
    ***** the **************** manager did tell the customer that they would not be responsible for the replacement of the power lift motor. 

    Customer Answer

    Date: 10/20/2024

    Complaint: 22412702

    I am rejecting this response because: 
    I am writing to express my dissatisfaction with the handling of my recent service experience at your collision center. While I appreciate the response I received, it seems clear that there is an unwillingness to accept responsibility for the issues I am facing.
    The primary concern is that the rear trunk door cannot close automatically. Additionally, the body shop's installation of the trunk door is problematic; it has been installed too high and tightly, causing damage to the plastic component above the support bracket. This damage is now irreparable and prevents proper fastening. I have attached photos for your reference.
    It has been suggested that my vehicle was damaged prior to being delivered to you. I want to clarify that my car was functioning properly before I entrusted it to your care. I would not have invested so much time and effort, alongside my husband, to address these ongoing issues if the car had been in poor condition initially. I urge you to inspect the damaged area in person to understand the situation better.
    I would also like to thank *****, the manager at Toyota Round Rock, for his responsible and proactive approach to my concerns. However, I believe the collision center manager has not fulfilled their responsibilities adequately. The fact that I received the vehicle back with unresolved issues during the initial delivery is concerning.
    I hope you can take a step back and view this situation from the consumer's perspective. The ongoing issues with the trunk door have caused significant inconvenience, and I am seeking a satisfactory resolution.
    Thank you for your attention to this matter. I look forward to your prompt response.


    Regards,

    Zhongyi ****
  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle here on June 25th 2024. I then brought the vehicle back because the tire pressure light was on, they put air in the tire and told me to come back if it kept happening. IT did happen again so I stopped by a tire shop to see what was going on. Come to find out the tire they put air in had two plugs in it, was dry rotted, and an alignment was never done so it was driving off kilter. I then called the dealership and was directed to speak to the service manager, when I went to speak to the service manager he said I needed to speak to sales. When I spoke to sales they said it had been too long since I bought the car at the end of May which is completely untrue. He then told me that the service team knew there were two plugs in however this information was NEVER disclosed to me and they never even told me when I came back and they put air in the tire. They are refusing to do anything to help me as now I am needing two new tires and an alignment. They won't call me back, they will not help, and they are claiming the tire dry rotten over the span of 3 months of me having the vehicle which is nonsense.

    Business Response

    Date: 10/10/2024

    Service Manager spoke with customer and she is coming in to have vehicle looked at. 
  • Initial Complaint

    Date:08/28/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    complaint is with Round Rock Toyota I called twice last week needing all my paperwork printed out because I could not access it via the email link they sent. I called this Monday morning at 10:41 am after leaving multiple messages over the last 2 weeks on the finance recorder. I was told by a manager who said his name was **** that I would get a call back in 15 or 20 minutes. I then called and asked for the General manager at 12:17 pm and was told he was with "a customer" (unheard of for the General Manager). I was also told that they would pass on an urgent message to him. The lack of professionalism is astounding. It was 1:20 and when I got a call from a representative, he stated that he would get me the documents I said I would be there in an hour and I was - but the receptionist never notified him until I called him directly at 2:45. Now I have the docs and it is plain to see that I fell for the Veterans helping Veterans BS. Yes, while they were using the big screen in the desk and talking veteran memories - I FAILED TO NOTICE THAT THE LISTED PRICE IN THEIR ADVERTISING OF $39,891 NOW HAD ADDITION CHARGES OF: EXTERIOR PROTECTION PREMIER $399.00 GOLD T&WTFS $995.00 OTHER AFTER MARKETS $1,900.00 A TOTAL OF $3,294.00 SO.YES I SHOULD HAVE PAID ATTENTION TO THE DECEPTION !!!! NOT TO MENTION THE DOCUMENT FEES OF $225 AND THE DEALERS INVENTORY TAX OF $61.60 SO, ON THE ***** APPLICATION IT SHOW THE FOLLOWING: SALES PRICE $42,190 (I GOT A SERVICE CONTRACT OF $2,195) TRADE IN $16,000 TAXABLE AMOUNT $26,190 Then the Loan document shows a completely different set of numbers!!! Loan amount of $31,433.23 The difference is what I call false advertising, deceptive trade practices or just theft. $31,433.23 - $26,190.00 --- $5,243.23 - $1,636.88 (Sales Tax) --- $3,606.35 - $ ****** (doc fees and stuff) --- $3,294.00 I want my $3,294 refunded.I have also sent this to the Texas State ************************* ***********************, MSgt, USAF (Ret)************

    Business Response

    Date: 08/29/2024

    We have spoken with the customer and have a meeting set up on Tuesday Sept 3rd 2024.

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