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Find a Location

Personal Castles has 1 locations, listed below.

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    Business ProfileforPersonal Castles

    Cleaning Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Residential and Commercial

    Business Details

    Location of This Business
    1801 Red Bud Ln Ste B Pmb 217, Round Rock, TX 78664-3814
    BBB File Opened:
    3/19/2012
    Years in Business:
    31
    Business Started:
    2/18/1993
    Business Started Locally:
    2/18/1993
    Business Incorporated:
    10/24/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Personal Castles LLC
    Business Management
    • Mr. Jean C Moughanni, Managing Member
    Contact Information

    Principal

    • Mr. Jean C Moughanni, Managing Member

    Customer Contact

    • Mr. Jean C Moughanni, Managing Member

    Industry Tip

    BBB Tip: Cleaning services

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I hired personal castles for a one timecleaning which was promptly paid. It seems that they tried to show up several weeks later (uninvited) and tried to bill me a second time for services which were not rendered.There was no communication around a return visit or recurring commitment, nor was there contractual language around this. However, I was clear that this was a one time engagement and ensured there were no future cleanings scheduled. However several months later I received a call from a debt collection agency saying they were collecting debt from continued services from this company, despite no additional services ever being rendered. I attached the original invoice clearly stating that this was an initial, one timecleaning, and there was no mention of a recurring commitment. I also included text messages defending this claim.Imagine hiring a personal chef who, after cooking a wonderful meal for you on one occasion, shows up uninvited another time demanding payment and expecting you to drop everything for their services. Thats the equivalent of this unsolicited bill from this company which is trying to scam its clients.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the Heart of Texas

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