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Business Profile

Insurance Companies

Quantum Alliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What a ripoff , after I was hit by their client I had to rent my own vehicle and had it for ************************************************************** for 8 days, who can rent a car for $25 a day, so I paid over $1000 on rental fee and I only get $200 from them and the only answer that I get is sorry thats how we do business Dont ever get this insurance cheap and dont pay their bills to the shop that did my repairs.

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The insurance is refusing to pay for my rental, although they were informed earlier, prior to getting the rental.The amount they are reimbursing (just for 3 days where as it should have been for 10 days) is $25/day (there is no rental for $25/day in ******* **, estimate was submitted prior to renting), which amounts to $75, where as I paid $350.My claim no is: CTX ********. EMAIL : ****************

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am a business owner trying to get information on one of my vehicles that was involved in a car accident and was deemed a total loss. i have been calling and leaving voicemail to Mr. Joel Urbina for at the minimum 2 weeks now i call at the very least 10 times a day and have at times called up wards of 50 times a day. the only time Mr Joel urbina answers is when he picks up the phone to tell me to stop calling because its unprofessional to call so many times and to tell me that he and his supervisor have agreed to block my number. This to me is ridiculous i just simply want information i am owed as the lein holder to the vehicle. i just feel that they are doing this as a tactic to not pay out the insurance since it was a total loss they technically owe me upwards of 10k dollars to pay off the vehicle. i am contacting BBB to see if you can help since no one not one person at that shady company is able to do anything apparently . and i am not alone on this my client whom is the person on the policy has been calling non stop as well to no avail. This person was rude unprofessional and should not be in any position where he has to interact with people on any level.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this insurance by the dealership after hours, 3 wks later 8/22/22 was involved in an accident in which they placed me at fault even though I was rear ended and they still haven't paid for repairs or other vehicles damages my adjuster was extremely rude to the point of blocking my calls and never got back to me

    Business Response

    Date: 02/23/2023

    Business Response /* (1000, 5, 2022/12/01) */
    I have reviewed the information but do not have enough to locate the policy or claim. If I could get a claim number or a policy number that would help. I found no information under ***** ******, the address given or the phone number. I would also like to get the name of the adjuster. Thank you

  • Initial Complaint

    Date:10/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this insurance company has many poor reviews and its concerning, and everyone has the same complains as mine and my car was hit while park at work and when I filed a claim to get my car damaged repaired, they always gave me the run around I've waited for 2 months going on 3 months and I was patient with all of the process of my claim to for getting my car damage repair, Irma E*** who was in charge of my claim she was no help she never was accurate about the status of my check it was always a back and forth thing saying all the time that the check was mailed when it wasn't, last call I made I spoke to her wanting to know about the status of my claim she said it was close which I didn't understand how and why? if I never received any check so she saw it was supposably was returned back to them and she told me that they will re-mail me a check later that same day which till this day nothing. so, at this point I'm tired of getting the run around and time keeps passing by I've been more than patient and I really need my car repaired. I'm not the only one who has the same situation as mine and multiple people if you take a look at their reviews, you will see what people experience have to say about this company, this insurance company I can't find its headquarters to file a complaint, so I'm turning to BBB to help and have this company look at because how they are running it isn't fair for society and how they are cheating people on not helping to pay for car accidents to an unfortunate incident that happens unexpectedly.

    Business Response

    Date: 02/22/2023

    Business Response /* (1000, 10, 2022/11/30) */
    Thank you for taking the time to seek answers. Getting into an accident is never easy for anyone, especially if you are unfamiliar with the process.
    Firstly, Quantum does not answer through the BBB. The BBB does not have a license or and knowledge to aid anyone involved in an accident. All complaints for insurance related issues should be directed to the Texas Department of Insurance. Their website has a section for your complaint, or you can call
    **************
    In reviewing your concerns, it appears that your carrier State Farm notified Quantum that they were handling your damages and would subrogate against Quantum. According to State Farm your vehicle has been repaired. Therefore, I am not sure what else can be done for you since your damages were handled by your carrier. Quantum received a subrogation letter from State Farm in November and will answer directly to State Farm since they handled your loss.

    Quantum has over two million policy holders in Texas alone. That represents over 4 million insured vehicles on the road. The percentage of complaints is well below the state average of your carrier and those complaints are logged by the Texas Department of Insurance.

    We sincerely apologize for not handling your claim as you would have liked.

    Thank you

    Quantum Alliance

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is an 3rd person listed on my policy that I have no knowledge of whom she could be. I did not add her and when inquired to agent about 3rd person. Agent became rude in telling me why this person is on my policy without my permission.

    Business Response

    Date: 12/27/2022

    Business Response /* (1000, 5, 2022/10/13) */
    The BBB is not licensed to do the business of insurance and therefore has no standing in any insurance complaint. Quantum does not answer BBB complaints due the license issue. The complaint is against the agent not the company. Please send your complaint to the agent. The agent is an independent agent and not a part of Quantum Alliance. The insured can contact the company via chat at QuantumMGA.com (chat in right corner of website) or at 855-935-1233 and request the party in question to be removed from the policy not having to deal with the agent she chose. In reviewing the policy in question is currently canceled due to non-payment of premium. So it appears the complaint is a non-started to begin with. The agency SaferRoad Insurance can be contacted at 6502 Bander Rd st 104 San Antonio TX 78238, [email protected]
    In reviewing the policy the party in question is listed as living at the residence. The agent has excluded her from the policy. The was done by the state database that shows the person in question either lives there or used to to live there and has never changed their address. The excluded driver can easily be removed from the insurance documents. It is a simple request to the company. Chat us or call us.

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