Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Goinfoline Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company misrepresented itself. They claimed to be ****** and said there would be a one time fee of $99 for 2 years of ****** Maps listing and management. Charges are recurring monthly and constant phone calls asking to update the service and more fees. This is fraudulent. I specifically asked them if they worked directly for "******" as employees of "******" that get paid by "******"? They said "Yes." They work for ******. They get paid by ******. I asked them do you receive an employee paycheck from ****** with taxes taken out etc.? They said, "Yes ". They only disclose who they actually are when you get the invoice after payment. I would like a full refund and my info removed from their system.I want the monthly attempts to charge my credit card to stop, forever.

    Business Response

    Date: 03/02/2023

    Hi *****

    Sorry for the inconveniences you caused we will look in to this complaint and do needful ASAP

    Also we can see that there was a refund already processed for you which was done immediately ***** your request through email also cancelled the service and mentioned you that there will be no more charges to your account

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertises a one time payment for ****** ranking then starts to have the charge reoccurring every month. They sneak some fine print in the email receipt so they can charge you every month. We have tried to reach out to their support to cancel these charges but you guessed it they do not respond. Clearly a scam, watch out.

    Business Response

    Date: 02/01/2023

    Hi ************************* firstly we would like to say sorry for no response from our support team anyways we will look into it and take action you can reach us easily on ***********
    for now we have arranged a callback for you and understand the issue better and resolve it for you

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company represents as ****** they assured me they were ****** employees and would charge me 99USD as a one time payment but have continued to charge me monthly without providing any of the services advertised.Overcharging and not even attempting to deliver in their claims. This is theft and a scam

    Business Response

    Date: 01/09/2023

    Hi ****** We have processed the refund and cancelled the service we had tried contacting you on you registered mobile number unfortunately we couldn't get in connect with you please send us an email with the correct contact number so that we can help you

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 3 2022 o 2 occasions. Misrepresented themselves as ****** and said I had to pay. They committed fraud twice and I want my refund immediately. They should be out out of business. Have a look at the complaints

    Customer Answer

    Date: 12/20/2022

    ****** technologies charged me twice for a fraudulent charge misrepresenting themselves as ******* They credited me once on Friday. Credit my card for both charges or I will have the ********** deal with you. If you admit your illegal transaction once the other is as well.

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brutual dealings with this very shady "business". Just found there are a number of others here being taken advantage of. In total I've been charged 4 times for $99 at inconsistent intervals (always a call from "Google") over the past 2 years. Company cannot provide any information about what the service is actually for, nor can they provide an account payment history, and have delayed my inquiry about this for almost 3 weeks now. Surprised they even pick up the phone.

    I've requested refunds over the phone with no luck. Always promising to do so without actually following up. Return my money, this has been unbelievably frustrating.
    08/16/21 - $99 charge
    09/21/21 - $99 charge
    10/21/21 - $99 charge
    10/31/22 - $99 charge

    Business Response

    Date: 03/10/2023

    Business Response /* (1000, 7, 2022/12/07) */
    Sir we certainly understand your frustration
    as per our record you have being charged for the SEO service in 21-September-2021 which was a monthly plan so the second charge was made on 21-oct-2021 and we have a record of cancellation and refund for the service asper your request which was processed on 12-Nov-2021 kindly check your bank statement for the same
    after this you were again subscribed for the same service on 31-oct-2022 for which we charged you for 99$ which was being again refunded as per your request
    kindly have a check on above mentioned transactions
    some of the dates which you have mentioned in the complaint ( 08/16/21) are not found in our records kindly have a check on it that would be from some other company


    Consumer Response /* (3000, 9, 2022/12/08) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Your book keeping is incorrect and you still have not provided me with an account history.

    See attached document for 08/16/21 charge that you did not refund me for. It is absolutely not from another company.


    Business Response /* (4000, 11, 2022/12/12) */
    Hi dez we are looking into this issue and will do the needful ASAP sorry for the inconveniences caused


    Consumer Response /* (4200, 13, 2022/12/13) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Just refund me. It's simple. There isn't anything else to "look into".


    Business Response /* (4000, 17, 2023/01/12) */
    Hi Dez Collington hope you recieved the refund which was processed on 18 November 2022 if any thing further you need help from us kindly contact us on [email protected]


    Consumer Response /* (4200, 19, 2023/01/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    For a second time.. wait, third time.. no actually I'VE LOST COUNT HOW MANY TIMES I HAVE REQUESTED A REFUND FOR THE 08/16/21 CHARGE THAT I HAVE PROVIDED YOU MULTIPLE COPIES OF HERE AND BY EMAIL. YOU HAVE NOT PROVIDED ANY SERVICE AND YOU ARE NOT PART OF GOOGLE, AND, YOU HAVE NOT PROVIDED THE REFUND FOR 08/16/21. MAYBE ALL CAPS WILL HELP????

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted on October 7, 2022, by a representative who called himself ****** and stated that he works for Google and was calling to verify my Google Map listing, he even gave me his Google employee number ****** I had approximately a 10-minute conversation with ****** while he was confirming my business information to make sure Google Maps was correct. Then he told me it was going to cost $99.00 for a two-year posting. At that time I refused to pay for the listing and ****** again told me that he does work for Google and gave me a phone number to contact him with his extension, XXX-XXX-XXXX x202. With this, I felt safe with making the payment and did so. On October 14, 2022, my Google Business account was suspended due to my Maps listing. At this time I called the number that ****** had given me the number belongs to a healthcare company and they do not have anyone named ****** that works there. Next, I went to my credit card statement and called the phone number that was with the GoInfoLine Tech. the transaction, this number went to a woman's home she knew about GoInfoLine and was going to have someone contact me. I still have not heard anything from GoInfoLine Tech and after three weeks I was able to have my Google Business account re-instated. But, in the meantime, GoInfoLine Tech tried to charge my credit card again on November 7, 2022. This was an unauthorized attempt to defraud me even more. I have now had to cancel this credit card which is the card I basically run my business on. This affects my timely payments to ten vendors as well as the multiple hours I have lost to correct the damage GoInfoLine Tech did to my Google Business account.

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company said they were Google and would put my company at the #1 listing on Google maps, none was true. They said it would be a one time fee of $99 but it is a recurring charge. I have been billed five times with no results on Google Maps. This company is a fraud! I want to be refunded in full and have my info removed from their lists,,

    Business Response

    Date: 12/29/2022

    Business Response /* (1000, 8, 2022/10/26) */
    Hi ******** we had a Word with you and asper your request we had cancelled the service and processed a refund


    Consumer Response /* (2000, 10, 2022/10/27) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Yes I accept the response as my concerns were taken care of!

Goinfoline Technologies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.