Complaints

This profile includes complaints for Bestway Rent To Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bestway Rent To Own

  2703 Telecom Pkwy Richardson, TX 75082-3554

• 

  Bestway Rent to Own

  2247 Hikes Ln Louisville, KY 40218

• 

  Bestway Rent To Own

  1015 Youngstown Shopping Ctr Jeffersonvlle, IN 47130

• 

  Bestway Rent To Own

  191 Adam Shepherd Pkwy Ste 24 Shepherdsvlle, KY 40165

• 

  Bestway Rent to Own

  3226 Springs Rd NE Hickory, NC 28601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a Queen *** ******* from Bestway ***************************** Paid $140 for the month..received other bed and frame cheaper. Didnt complaint being needed a bed immedately..Called 3rd week asked the *** and Frame be picked up was no longer needed..did not ask Bestway to reimburse me the price difference the *********** was picked up by Bestway after several request before the month end. ..Bestway Created a False Account which is open with a Balace of over $800 placed False Info. on my Credit Report with Eqiufax ..to make the matter worse Besyway reported me as late paying 2nd month...The Account is Fake ..A.Formal complaint to follow with ************************** and Eqixfax..Request this False Account to be removed from my Credit Report.

  Business Response

  Date: 07/09/2025

  Good afternoon! After further review on your account, it looks as the system didn't quiet update correctly.  We have corrected this issue, so there shouldn't be any further updates to your credit.  However, please file a credit dispute with Equifax and they will push your account to us and I will be able to remove it off of your credit completely.  I cannot remove it unless a dispute is filed with Equifax.  Please let me know if you have any further questions or concerns. 

  Customer Answer

  Date: 07/18/2025

  I am rejecting this response because: 

  This complaints focus is on Bestway creating a fraudulent account ID theft. I rented a mattress & frame..Paid in full for a month..The Manager **** ***** *********************************************** to have the items picked up and reurn to their store which was completed before the end of month. I periodically check my Credit Report seeing Bestway had opened a FRADULENT ACCOUNT, I immediately contacted the Manager **** who comfirmed there should be no Account. I checked my Credit Report again to See the Beatway Rent to Own at ***************************************** ************ has been reporting their Fake Account for the past 3 months.Its Identity Theft..I spoke with the Director of Bestway ******* ****..we have been im Contact 3-4 times today. Not once has she mentioned she spoke with her Manager **** ***** Store located at **************************************** to advise her there is no Account, it was a Paid in Full 1 Month Rental. I want this removed and to have no further dealings with such a company. I in good faith went to their store that day and am disappointed to know that any business would such a thing had I any Idea Bestway would use my information to create a fake account with a balance I would never have looked in their direction..

   

  Business Response

  Date: 07/18/2025

  Hello,

  As you stated in your rejection, you opened an account and rented a bed from Bestway. That right there indicates this account is NOT in fact fraud.  You signed an agreement the day you came into the store to purchase/rent the bed from Bestway. With signing that agreement, it is stated and announced that any and all customers that do business with us are reported to the *************, unless it's paid in full at the time of purchase.  You rented a bed, which then will automatically report to your credit report, as you were doing business with Bestway along with signing the agreement.  Also, you gave the Store Manager your SS # along with all other identification to proceed with this purchase/rental. The account was open on April 5, 2025, and was returned in May 2025. As stated on my voicemail Thursday 7/17/2025 and Friday 7/18/2025, you do not have an active account with **********************, and that is still the status of your account.  I am unsure on where the miscommunication is, but I did state you do not have an active account and that it was returned.  We spoke twice on the phone, not 3-4 times as you stated. Again, I returned your phone call from Wednesday 7/16 on 7/17, and you called me back yelling and hung up, I then called you back to try to explain this to you, but you wouldn't allow me to talk and were yelling again and hung up on me for the second time. The third time you called, I was already gone for the day along with the 4th time you called at 6:04AM 7/18, I was not in the office yet.  So, to say I never mentioned speaking to **** the ** or that I stated information I did not state, is not accurate as you would not allow me to talk over your yelling. As I also stated on my first voicemail Thursday morning and this morning's voicemail, please file a dispute with ******* and they will push your account to my side, so that I can accurately update it accordingly.  Yet, you are demanding I remove it overnight and it should appear the following morning based off the voicemails I have received.  Credit does not work that way.  Credit is reported and updated once a month not daily, so in order for me to update your credit report, I will need you to file a dispute with Equifax.  Bestway in no shape or form has committed fraud, nor have we (I) lied about a single thing.  You haven't given me a chance to talk to you to explain without being interrupted and then hanging up on me.  As I have stated on now 2 voicemails, and now responding to your rejection, all information has been given to you accurately.  If you have any further questions, please give me a call.

  Thank you,

  ******** Rief 

   

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past couple of months, Ive experienced some serious life changes. I lost my job, then started a new one where I was unfortunately injured and placed on workers comp. Despite those setbacks, *** stayed focused and recently started a new position that offers long-term stability. Im currently behind on a payment, but I want to make things right. I requested a Promise to Pay for next Friday, which includes any applicable late fees. Thats when I receive my first paycheck. Im not trying to avoid my responsibilityIm asking for a bit of flexibility while I get caught up. When I previously asked for a short extension, I felt the conversation with the manager was more tense than expected, which added stress to an already difficult time. Im hoping this message provides better clarity on my situation and opens the door for us to work out a *********** happy to confirm this promise in writing or any other way that works for you. Thank you for your time and understanding.

  Business Response

  Date: 06/26/2025

  Good morning!  Please try reaching out to the Store Manager or the Region Manager to resolve this.  I understand your standpoint on wanting to create a BBB complaint, however, this platform isn't how to resolve any issues if the store and Region Manager have not been contacted recently in regards to this current matter.  Also, there was a Rental Agreement signed by you and Bestway, and in that agreement, it states there are no ***** periods on payments.  I do understand you contacted the store the first time there was an issue, however, consistent communication needs to remain throughout the agreement.  Please reach out to the Region Manager as he will be able to help you resolve this issue. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bunk bed delivered with bed bugs, realized there was an infestation and had them come pick it up. They refused and just left the bed bug infested furniture they delivered me in my front yard. One of my children has an autoimmune disease and was exposed needlessly due to them being careless. I asked for more compensation and arbitration to be started they told me to pay for a lawyer that they were refusing to start it on their end.

  Business Response

  Date: 05/30/2025

  When did you notify Bestway of these concerns?  Also are you stating that Bestway delivered bunk beds to your front lawn?

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would to say yes I'm late on payments I would like to work with happys to catch up on payments and put my account in good standings

  Business Response

  Date: 05/27/2025

  Please contact the store you are currently renting from, and they will be able to help assist you.  There isn't anything we can do through the BBB, the Store Manager or Regional Manager will be the ones to help assist.   

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Number one thing they said that my account was closed and my account will be turned over to the sheriff department, but for some odd reason for failure topayment and then they turn around and still try to collect money out of my account the second time they did that I didnt take none of it This morning. 05/ 12/2025 at 9:58 They tried to take ****** if its closed its closed. They should not be going into my account.

  Business Response

  Date: 05/13/2025

  Mr. ********* after reviewing your account and speaking to the Store Manager, it looks like your account is currently still open.  I show your last payment made towards your account was on 4/29/2025 and your next payment was due on 5/10/2025.  However, we still have not received your payment that was due, leaving your account behind.  The Store Manager stated they have not been made aware of an issue that may have arisen, nor have they heard from you regarding your payments.  You are still reliable for the merchandise that was purchased on rent from Bestway, and they will continue to still make attempts to collect payment, as its stated on the Rental Agreement that was signed by you.  If the bank account is no longer open, please call the store and update your information.  If the account is still open, then as stated on the signed agreement, Bestway will still continue to collect payments or attempt to collect payments until the merchandise is returned or paid in full.  Please contact the Store Manager or Regional Manager if you have any further questions or concerns. 

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The accounting manager sent my information out to someone else to where he use to work **** you could send me you alls email I can send it all over

  Business Response

  Date: 04/25/2025

  Good morning, have you tried calling the Regional Manager?  ***** ***** is the Regional Manager of that location and will be able to help assist you.  If you have actual proof of this, please share with either me or *****.  You're welcome to email me any proof you may have, however, if it's just in your notes, that will need to be addressed with the Regional Manager, *****. 

  **************************************************************** or ************

  Thank you,

  ******** Rief 

  Director of learning and development

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Furniture was purchased 8 months ago from best way sectional secondhand with bed bugs on it did not no but something was biting us and we discovered it was bed bugs and the manager and district manager was unprofessional and did not want to refund the money he said he wasn't going to infest his new truck with bed bugs and didn't come get the furniture

  Business Response

  Date: 04/17/2025

  Good morning!  After reviewing your account and speaking to the Store Manager and Regional Manager, this sectional was purchased 8/27/2024.  You did not make us aware of the Bed Bug issue until 2 weeks ago, which you've had the sectional for 8 months now.  If this was a Bestway issue the Bed Bugs would've been present the time of delivery and would've shown way sooner than 8 months later.  As the Store Manager stated, we cannot give your mother a refund after 8 months and hold Bestway responsible for this.  Please let me know if you have any further questions or concerns. 

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/22nd, I was open to a 90 day cash purchase of a w/d. After the line of questions to my references and stopped/cancelled the order. Then they said I wasn't approved because they couldn't validate my brand new home build address. They told me to come to the store Monday with identification which I NEVER did. It took nine days to get my money back. I thought this was settled until this company placed a $3,100 open fraudulent account on my credit bureau report and will not voluntarily remove it. I've been unable to reach anyone in the corporate office. They aren't registered with BBB. I have no business with this place nor have a valid account with them. If there's a corporate representative I sure would like to talk to you. The staff is ***** and horribly rude. Next comes the police report and call to the attorney general offices.

  Business Response

  Date: 04/07/2025

  Hi, Ms. ****** processed a web order 2-22-2025 at 8:30am. We called her to explain the process, she agreed to continue with order and paid additional money to get the ** she wanted. She agreed to come in and sign agreement but also make an additional payment (because she wanted a new upgraded **) but didnt come in. We called and she didnt answer, then called back saying we asked too many questions to her references, and she would rather not do business with us because of that,requested a refund and cancelled order. At that time, her order was approved but we processed refund and returned item in the system.
  
  Since she willingly gave us,the info requested and submitted a copy of her ID and social security card along with second payment, we opened the account for her, Since the account was closed, she should see that also reflected on her credit.  
  
  I have attached a copy of money collected and refunded with dates in case you need it. 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There credit card system is taking payments and putting them back and then taking 3 payments in one week. I need to see what can be done cause this is happening a lot. I pay 174 a week so when they take 3 payments at a time its taking almost 600 at one time. I have asked for this to be fixed and it isnt getting fixed. I have accounts with the other store and this doesnt happen there. I asked for my accounts to be transferred to the other store and they are saying they cant do that either.

  Business Response

  Date: 04/04/2025

  Good afternoon!  After speaking to the Regional Manager, he has stated all is good and taken care of now.  Please let me know if there is anything else I can help assist you with. 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed by the companys store manager ******* bill for the last 3 weeks about a payment I attempted to make on February 25th ***** for my furniture that I have from them he refused the payment because I wouldnt pay for an item that I didnt sign for or have in my possession now he has been calling me from his private number and texting me as well I have video footage of him coming to my home banging on my doors , trying to open my screen door and saying he wasnt leaving I have had to call the police 3 times to have him Removed off my property. I told Mr **** to have his manager call me or reach out to me via mail because I dont want to do business with him because he very angry and hostile and I am afraid of what he might do. I do have video evidence of the incident each time he has come to my home.

  Business Response

  Date: 06/26/2025

  Good morning, after further review and discussion with the Regional Manager, it looks like you have had multiple accounts with us, and the payment you are speaking of wasn't 'refused'. It wasn't the proper amount due, so we didn't accept it and asked for a return if she was unable to make that proper payment. The store, including ******, did attempt to contact her for months after this discussion, but we are not aware of any police involvement. Our Regional Manager has also attempted to contact you several times with no success, and the account has now been charged off.