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Business Profile

Collections Agencies

Tucker, Albin and Associates, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "I am filing this complaint against Tucker, ************************************************ for attempting to collect a debt from me personally with no legal basis and for improperly disclosing my financial information to a third party.On January 30, 2025, I received an email from **** ***** (Tucker, ************************************************) claiming I owed $15,358.62 related to a lease held by my business, ***************. However, my business was legally dissolved as of January 29, 2025, and the lease was strictly in the **** name, meaning I have no personal liability for the alleged debt.Despite my multiple written requests for an itemized breakdown of the charges, Tucker, ******************************************* has failed to provide any valid documentation to support their claim. Instead, they have continued to make collection attempts.Additionally, on January 30, 2025, Tucker, ******************************************* improperly disclosed my financial information by CCing an unauthorized third party (someone with no legal connection to this matter) in an email containing my alleged debt amount.I am filing this complaint to request that Tucker, ************************************************ immediately cease all collection efforts against me personally and confirm in writing that they will not pursue this matter further. If they fail to comply, I will file additional complaints with the Colorado Attorney General, the ***, and consider legal action."

    Business Response

    Date: 03/10/2025

    We have reviewed the concerns raised in this complaint and have reached out to our client, CT *******************; to clarify the matter. Upon further review, we have confirmed that the correct balance due is actually $3,534.67 (see Final Statement) after they applied the security deposit of $6,600.00 towards the past due balance. We are attaching documentation reflecting this lower balance our client states is still due from ****************We would like to advise you that we have placed a hold on the account to allow you additional time to review these documents and contact our office to discuss the matter further. You may contact ****** Border, ****************** once your review is complete.

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reached via email, instagram, and phone calls threatening to sue me over a debt I never agreed to with this business. The representative **** ***** harassed me on multiple platforms.

    Business Response

    Date: 02/06/2025

    Thank you for reaching out and bringing this matter to our attention. We take concerns like yours seriously and appreciate the opportunity to address them. Please be assured that your account has been reassigned to our VP of Collections, ****** Border. We regret any frustration or inconvenience you may have experienced.
    To discuss an amicable payment arrangement, please contact ****** Border at *****************************. He will be happy to assist you.



  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Collections agent continues to harass my spouse about an outstanding bill that she has nothing to do with personally or business wise. I request that this please be stopped immediately before we seek further actions.

    Business Response

    Date: 12/19/2024

    Thank you for bringing this matter to our attention. We understand your concerns regarding contact with your spouse and are committed to addressing them promptly. Please be assured that it is not our intent to contact individuals who are not responsible for the debt. As such, we have removed your spouse's phone number ending in 5928 from our records. To ensure the resolution of the outstanding balance, we kindly request that you contact our office at ************** at your earliest convenience. We appreciate your cooperation and look forward to assisting you in resolving this matter.

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reviewed the business response and accept this resolution. mal demand letter by email threatening legal action if the debt is not resolved. Their conduct is highly unprofessional, and I feel harassed as a result of their persistent attempts to collect a debt that is not mine.I am seeking a resolution where Tucker, ******************************************* acknowledges their mistake, provides written confirmation that I have been removed from this case, and ceases all contact with me regarding this debt.

    Business Response

    Date: 09/18/2024

    We have completed our review into this matter and wish to extend to you our sincere apology for any inconvenience you feel we may caused. It appears that our representative was contacting the wrong party and as such we have removed your information from our file. As such you should expect to receive no further contact from our office. We appreciate you bringing this matter to our attention and allowing us the opportunity to review and respond in a manner we hope will meet your expectations. Should you wish to discuss this further please feel free to contact our compliance manager, ***********************, at *********************.

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company has been deducting money from my account without authorization and will not refund my money. I advised them that I don't have an account with them and I wanted to know why they were deducting funds from my account. After continuing my inquiry about the unlawful transactions they asked me for a credit card so they could check my credit report. When I refused to give a credit card number they refused to answer any questions and disconnected the call.

    Business Response

    Date: 09/24/2024

    Our records show that on 3/28/2024 you spoke to our representative and indicated that you had falllen behind on payments to the original creditor because you had limited funds at the time but that you desired to pay the balance because you ultimately wanted to use C&************* ad services again. You then agreed, set up and authorized a reoccurring credit card payment plan with the representative for $172.75 a month on the 5 th of each month beginning April 5, 2024 until the balance in full was paid. Subsequent payments were successfully processed in May, June and July however your August payment of $172.75 was returned on 9/13/2024, leaving you with a current balance due of $172.75. Unfortunately, we are unable to honor you request for any type of refund as we show that you authorized the transactions that have been processed and the funds collected have now been remitted to the original creditor. There is still the issue of the remaining balance of $172.75 that needs to be taken care of as soon as possible. Please contact our office today for additional information on how that payment can be made at ********************.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted about a claim for a debt to my small business by another business for which I had a relationship in the past. I clearly told the representative that I deny there is any money owed and asked for evidence for the merit of the claim. The representative refused and said that they were not there to discuss merit, merely to collect. They used the misleading statement that the burden of proof of merit is on me and threatened legal action.Additionally, they attached an email chain that clearly showed their customer understood the debt was another company's. The collector misrepresented it as ours. This feels like fraud, but misrepresentation at best.All of these are violations of the law.

    Business Response

    Date: 09/18/2024

    Thank you for bringing this matter to our attention and allowing us the opportunity to review and respond. Upon completion of our review of the original contract and terms & conditions it has been confirmed that Mr. ****** ********** was a former employee of ************* and Mr. ********** does not appear to have any personal liability (i.e. no personal guarantee) and therefore we have concluded that any continued communication or collection attempts directed towards Mr. ********** would be without merit.  Provided there is no other new or compelling documentation that would suggest otherwise we have removed your contact information from the account in question and you can expect to receive no further contact from our office,

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have reviewed the business response and accept this resolution. 

    that said, the predatory and harassing approaches used should be reconsidered as a business approach.

    Business Response

    Date: 09/06/2024

    Thank you for bringing this matter to our attention and allowing our office to review and investigate the interaction with one of our representatives. It does appear that you have mistakenly been contacted and as such your information as been removed from the file. You can expect to receive no further contact from our office and we further apologies for any inconvenience you feel we may have caused. Should you wish to discuss this matter further, please contact our Compliance Manager, ***********************, at ********************* or by email to *********************************************************. 

Tucker, Albin and Associates, Inc is NOT a BBB Accredited Business.

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