Business ProfileforPonchie's Auto Repair

At some point outside of regular business hours, someone with access to my key went into my vehicle and broke my rear windsheild on *******'s property. He denies responsibility.Saturday, October 15th, my SUV shut off on the side of the road. I called *******'s, but was unable to use their tow service. Instead, I used my vehicle warranty to have my car towed to his shop as it was the only one operating in town at the time. He and his employee were very attentive and courteous through the entire process of communicating with myself, my husband, and the warranty company with getting eveything sorted. We agreed it would be quicker and cheaper to pay out of pocket, but ******* had to close for the weekend. That following Tuesday morning I received the call that my rear windsheild had been busted. ******* originally said he didn't know what happened, then went on to say that we (myself or my husband) must have come by over the weekend and accidentally broken it while getting something out of the car. It had been broken from the inside. The issue was that we don't have a spare key neither my husband or myself had even touched the keys to the car and every key on the clip (a house key and mailbox key) since the tow truck driver hitched the vehicle at pick-up. ******* originally tried to argue that the vehicle was towed by someone other than his wrecker service and placed outside his property. He quickly abandoned that line of logic once I reminded him that the driver has picture before and after the tow and that ******* parked it back in the same spot after running a diagnostic. It was indeed on his property. ******* insisted it was not his responsibility and proceeded to spew some elaborate and convoluted lie about how my husband had to be the one to do it, because he (who had never even spoken to my husband before) handed my husband the mailbox key and it was found on the ground by the car. I was charged $350 for the initial issue, and now have to pay $450 elsewhere.