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Business Profile

Flooring Contractors

Summer's Abbey Flooring Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Summer's Abbey Flooring Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summer's Abbey Flooring Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is suppose to be 12 month labor warranty so that is up but they can do warranty work for my carpet but won't even look. She said I threatened her no I said that if she didn't email warranty then I will go up there. 

      Business Response

      Date: 07/06/2023

      ********************* has cursed, berated, and belittled not only myself but also my sales staff and the installer on her job. I have never cursed or yelled at her. I have the recordings of the phone calls in our office and the police reports that state it as well. Yes, we had to go as far as calling the police due to her threats and harassment.The installer on her job had to go to ********** when his grandmother passed away and she has continued to accuse him of being illegal when it is not the case. This only proves how racist she is to suggest that just because he was going to ********** that he must not be a legal ************* citizen. We are past our one-year labor warranty with ********************* and are under no contractual obligation to her. I did tell her if she needed repairs done that she would need to call another flooring store because I would not subject my employees to her behavior anymore after we dealt with her a year ago. I have sent her the warranty information and she is welcome to contact the manufacturer directly if she feels like there is a problem with the product she purchased a year and a half ago. We are out of our warranty with her and choose not to do anymore work with her. Our A+ rating with the Better Business Bureau is a reflection of our customer service, quality of work, and business standards. I will not engage with ********************* any further after this since we have already had to involve the police.

      Customer Answer

      Date: 07/12/2023

       
      Complaint: 20237023

      I am rejecting this response because:
      These are all lies! I cussed at her not her staff! He told me he went to ****** not ********** and he did an awful job that he had to come back to fix with her also I called the police and they had no idea what I was talking about. This is.poor quality and the worst customer service I have ever had! She is lying! Lies after lies to make her and her awful business look better! The repair is an easy fix and if she doesn't want to help she can hire somebody to. I've heard awful stuff about her company and should have went with somebody else.
      Sincerely,

      *****************************

    Summer's Abbey Flooring Center is BBB Accredited.

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